Badger & Brown Bewertungen 5'355

Had an awful time with their customer service rep Chris Lee. Not only was he unhelpful but he actually emailed me to give me a hard time about a review I left. I do have screenshots of these messages from Chris and do plan to take this matter further. It is never ok to be mean

I have just received the Tesla cufflinks that I ordered.
They are really lovely and the gift box that I paid extra for is well worth the money.
I had problems ordering initially but the main thing is that the product is a quality one which it certainly is.

The worst company I have ever dealt with. I ordered a ring and contacted the company prior to order to confirm next day delivery actually meant that, to which they replied of course!!!!

When the ring had still not arrived three days later I called to see why it had not. His response was ‘that’s the risk you take ordering at this time of year’. He was rude and ignorant and hung up on my partner when she questioned his logic.

When the product did arrive the engraving is tiny and off centre and the ring is t true to size!!! Avoid this company at all costs the owner is a clown …

Update on your fake response

The Utter nonsense the owner has written below just proves he is a clown… I only wish I’d looked at all the other reviews on here before ordering…. It is clear the customer service is shocking so at least I know it wasnt just me…. As for lying about the poor workmanship, well you sir know the products you are sending out are rubbish…. My order was chucked in the bin it arrived and I saw how crap it was… id rather lose the money than deal with an imbecile like you…. And the reason you don’t like these reviews is unlike on your site you can’t remove the ones that show your shoddy business up for what it is…

Absolutely beautiful pair of cufflinks for my son’s wedding! Thank you 🤩

This company have just told me this; "Ian, rearrange this famous saying, "Off piss". He then put the phone down. Absolutely appalling to say the very least. All I did was question the time it took to communicate with a potential customer. I tape all my calls.

Excellent.
I ordered an engraved tie pin with a photo of my fiancé’s parents in it for our wedding. Also an engraved box.
Really good quality, a beautiful remembrance gift.
My fiancé was so pleased.
The engraving was superb. Real thought had gone into the way the box was engraved. I wish I could thank the engraver personally.

If it weren’t for the other reviews, I’d think this was a fraudulent business. I worked for a small business previously so I really don’t like to leave a negative review like this and have tried to be really patient.

I ordered almost a year ago online and was told the cufflinks were out of stock so there would be a delay in me receiving them. Everything seemed fine and good customer service.

It’s now been months with no further communication, no refund, and no cufflinks shipped.

I’m sure this is just a one off error and that had I received my order it would’ve been excellent. But it could’ve been resolved easily and far sooner hence this review.

The cuff links are nice quality and a good price, I had issues with the engraving as the font was hard to read. My initial contact with the company wasn’t great. I emailed and sent pictures and the final response was, that’s the way the font looks and some numbers are longer. However this is not reflected in any of their online font images. I really hope they give a better view of fonts as I have read in other reviews others commenting the same. So after leaving a poor review I have received a new pair for which I am really grateful. Would have been a 5 star review if they’d been great from the beginning.

Swift process between ordering and receiving purchase! The Tie Slide is of a very good Quality..Impressed.

SCAM !!!
Never order from this seller !!!
My order number is #141620. I ordered on 26th August 2024, and until now, 23rd September 2024, I have never received it.
They just sent a fake Royal Mail tracking number. It always shows, "An update will only be provided when we attempt to deliver your item."

Customers should be aware on notification on delivery time, got message it will be 7 days , been 11 days still no delivery and already passed birthday date was ment for.

Tie slip with engraved personalised name was purchased online which was of excellent quality in an elegant gift box. Great idea for a unique gift.

Beyond perfect

Very disappointed. Engraving was not as expected. Advised company of my dissatisfaction. Requested photographs which I sent. No offer of replacement ring or return for refund. I intended to order matching cufflinks and tie pin but won’t order from this company again.

Picked a lovely pair of silver cufflinks for my son’s graduation and when they hadn’t arrived four days before graduation so began to panic, only to realise to my horror that I’d not actually placed the order. At 11.30pm two days ago I rushed to place my order, including the personalised wording on the back of each link. By 10am the next morning I received a confirmation email that my order was being processed. By lunchtime it had been engraved and was being shipped for next day delivery. They arrived at 11am today, just 36 hours after ordering. They are perfect! The engraving is beautiful and the sterling silver links, with his university crest on are fabulous. The quality is excellent and I feel certain this gift will last him a lifetime. I couldn’t be happier - or more relieved!

We’ve used this company several times for buying gifts .We and the recipient have always been delighted with the finished item which have been engraved to order . Beautiful bespoke items and fabulous service . We can highly recommend buying from this company you won’t be disappointed.

I ordered 7 personalised coat of arms cufflinks. The first set arrived and I could not read the surnames as they were too small, in addition, the family crest was off centre on several of the items. What was sent was not as per the proof I had approved. To B&B's credit, they agreed to re-make them by tweaking the design slightly. I did make the point several times in writing, that the most important element was that the surnames at the bottom were legible. They issued me (what is apparent now) a very zoomed in close up picture of one of the new cufflinks, and it appeared ok. However, once received, there was the same issue. The lettering was illegible to the naked eye, irrespective of what a close up picture showed. I was now very frustrated and disappointment as these were gifts to my Groomsmen party and it was now too late with the big day only days away. I complained again but this time was met with excuses, sarcastic remarks regarding the zoomed in picture vs naked eye and regarding expectations on a 16mm width cufflink. I then had protracted exchange with a the owner named Chris Lee. As we reached stalemate on our views of the cufflink, I invited him to come and see them for himself which is when Mr. Lee went quiet.

Ordered two sets of personalised cufflinks, one set were the wrong type.

Emailed to complain and ask for correct cufflinks to be sent. After no response for a month and a follow up, they responded and sent the correct cufflinks straight away.

A fabulous shopping experience from start to finish. I bought the sterling silver ruby tie slide with an engraving. Customer service was excellent, I spoke to them on the phone and also asked a question via email and on both occasions the replies were prompt with accurate and helpful information. Delivery was quicker than I expected but the best bit was the item itself. It’s a really beautiful piece, the engraving looks fabulous and the item is well presented in the gift box. I will recommend and use again. Thank you.

Recently bought my boyfriend a watch/jewellery box so ordered one from Badger & Brown. When it arrived, it looked way more orange than brown, it was light as a feather and felt/looked so cheap. It also appeared to have a strip of glue on the left hand side of the box. They do not offer any form of free returns which is also super inconvenient and costly, and seems very unreasonable considering it is an online retailer. Would not recommend to a friend!