BA Bewertungen 134

Sadly there is no zero. I spoke with one customer service operative who placed me on hold for 33 minutes before hanging up. I managed to get hold of another on WhatsApp, but his shift finished before he was able to resolve the issue (my account being closed). Pretty rubbish.

I paid for a hold option for a seat for my grandson on a flight to Italy for a charge of £5 then try to pay the balance on line which you cannot , then you cannot check the flight details because it does not work, the confirmatory email from BA did not include the return flight and then customer services in INDIA tell me that because the flight on hold is not in my name they cannot complete the booking without my grandson present WHO IS AT UNIVERSITY!!!
Despite the fact that BA have a note of my Credit card with my name on it!!!!
They are now the absolute worst airline in the world to deal with

Executive Lounge Jersey
No hot food in the evening
Really not a Executive experience

Got on plane in Santorini 6pm for 6.35 coming back from a birthday holiday starting off going down the runway for takeoff and suddenly pilot slams on brakes something wrong we go back to the airport. They left us sitting on the plane for over 3 hours giving us just one small cup of water in that time! There were 6 of us all who wanted to eat on the plane and you guessed it they had no food on board so why didn’t they let us all off.

It went over 3 hours but they all of a sudden made up the 10 minutes difference on the flight home absolutely deceitful so we could not claim. My friend was severely sick as it was so hot on the plane it really was appalling and we got a reply not saying sorry about what happened being practically inflight and then the plane slamming the brakes on, stuck on a plane with no air stifling one tiny cup of water and no food even the cups for tea ran out disgraceful never will use them again I thought they were good aswell

We paid for airport transfers but we didn't get then and every time I try to call to get them emailed over, I get told I have called the wrong number to call 03444930787. I have tried 4 times. On the 3rd time I was told to select option 3 3 2. I still was told to call back the same number. I am calling a UK number from Mexico numerous times costing a fortune and getting no where. Booking ref rfhj5L name dean. All I want is for you to email over the transfer that we have paid for. We had to pay £60 for a taxi transfer from the airport as there were no british airways staff at the airport to help us. I do not want to pay another £60 for return taxi fare

Hello

for your references pls refer to your email below.

I have waited for over 2 months now for an answer, which is completely unacceptable.
Just to keep sending me computer generated responses is not only infuriating but plain ineffecient.
I have explained that i'm unable to book any travel until you wake up, do your job and correct your mistake, which was all previously explained.
What is it that is taking you such an inordinate amount of time to correct?
I have tried 7 times to phone you but, as is standard practice, the waiting time is unacceptable. The last time i rang i was 58th in the queue - what service is that & how can you expect a person to sit & wait for a length of time you to answer?
I now request that you forward this complaint on to your manager / supervisor or whatever title the next one up the ladder has to resolve this and confirm by email what action will be taken within the next 7 days
Your service (?) and regard for your customer is appalling.

Flying tomorrow morning.
Phoned BA 9 times today.
Been cut off several times after I gave all my details no call back.

Spend all day waiting on the phone.

Yes that feeling. Proud to be British. However, our snowboarding holiday has been ruined by BA losing our snowboard bag contains our boards, boots and snowboarding clothing! We are on the 5th day of our snowboarding holiday without our kit!! On arrival at Denver we were told our bag had not been loaded on the flight but would be sent the next day and shipped to our holiday accommodation. We understand this sometimes happens. We registered all our info that evening and were promised our bag would arrive the next day. Since then we have spent so much time trying to get hold of someone to confirm where our bag is and when it will arrive. You are incredibly hard to contact and after 45 mins + on the phone we are often cut off. Your representative in Delhi lied to us saying our bag was en route but he hadn’t even asked our name at that point!! He went on to offer us toothpaste! Seriously, BA?! We have tried every possible way to contact someone and yesterday, after a conversation with your chatbot, followed by a lengthy electronic ‘chat’ with another BA staff member we were told we have to wait a further 72 hrs for an update!!!! This has caused untold stress and upset for our first snowboarding holiday in 16 years. All our new kit is out there somewhere. We invested in all new gear, researching for weeks to get the correct kit. We wore our boots for weeks in the house to ‘break them in’. It’s an absolute disgrace BA and we couldn’t be more disappointed. We have had to hire boards and boots and buy clothing at great expense added to an already expensive holiday that we have saved up for over a very long time. This really is holiday hell and BA customer service has been disappointingly diabolical! We remain hopeful that our bag may join us in Denver before we leave in 5 days but alas I think this is a futile hope. We understand that this happens a lot with BA. We honestly don’t understand. The flight wasn’t even full and we checked our bags in early. If there is a human being there at BA with an ounce of compassion or sympathy for our situation, please help us find our bag! This may be our last snowboarding holiday as we may not be physically able to go again!! It really can’t be that difficult when you have such tight security and check in procedures?

This company is a disgrace!
Trying to book a holiday this year with our lockdown postponed flight evouchers took approx 3 days and endless phone calls and emails !
Finally got the information today . Fully explained that it’s one evoucher for both of us. This was not made clear at all from previous conversations.

I have used BA for a number of years to travel to India but this year I had to cancel due to needing open heart surgery. Trying to cancel and leave the other two passengers was difficult as I had phone and could not do this online. After a numbers of emails and phone calls to representatives that could not grasp the situation, the company has recognised the doctor and hospital letters and aligned them with the new spilt booking reference. The last email has now said that as I have had assistance from customer service they can no longer help me and that I need to contact the BA executive team, trying to get email addresses and phone number for this ream is a nightmare. Of the three trips I had to cancel due to my operation BA is the worst company to deal with in regards to chages, cancellation etc to an original booking. The worst part of the saga is that I am not asking for a refund all I needed was a cancellation note or a no show letter/email for the insurance.
As I have said this company as a national carrier needs to review its whole customer relations department and their agents.

May not be enough space to describe all that went wrong on this failed attempt to fly to Dallas from Manchester, via Heathrow.

1. Before I’d even started BA cancelled my return flight from LHR to MAN so I had to buy a new return via CDG.
2. MAN to LHR flight delayed by late inbound aircraft (simple fault took hours to fix due to lack of staff) then delayed due to lack of ground staff to push full plane back from stand. Missed connection before landing in LHR. Might just have made the next LHR DFW flight BUT….
3. Queue at customer service desk so long (lots of people needing to rebook their connections) that next 2 flight options missed too.
4. BA offered me a later flight to Boston (remember, I was going to Dallas - at the other end of the US). No guarantee of a flight from Boston to Dallas.

Ended up abandoning trip and going home so after 12 hours I managed to leave home, fly to Heathrow and fly home again. What a total waste of a day. Thanks BA!!!

After 4 months of chasing, BA refund only 50% of my costs for this failed trip.

Following my review 5 years ago things have become even worse. Today I tried to book business class flights for 3 people in January. The fare was reasonable and I nearly completed the booking but found I was unable to pay. I contacted customer services who advised me the flights were nearly 300% more than the price quoted on line. Their initial response was that I was confused but after emailing several screen shots I was told the online price for 3 people was really the price for only one person and that I had made a mistake. I sent more screenshots proving this was not true. I was then told that my PC was at fault but I pointed out I had the same results on my laptop as on my Ipad. Eventually BA ran out of reasons for blaming me and conceded their web site was corrupted. I was offered no apology at all and was advised I was not entitled to any explanation or feedback. Really hopeless and as previously their customer service is non existent. Interestingly it is now 3 hours since they admitted issues with their website and the problem continues. Clearly their IT department is as poor as their customer service.

Very poor service. I flew club Europe and was appalled at the poor service. Flight was twenty minutes late in taking off and no apology. Seats were very uncomfortable - a deck chair would have been more comfortable. No extra legroom just the same as economy class. It was 45 minutes before we were served a drink and at the same time we were asked what drink we wanted for dinner. No menu or information on wines available so just opted for a dry white. Wine was warm and had clearly not been in a fridge. No menu provided and by the time they got to us there was no choice. When I asked why this was the stewardess told us that it always happens if you are seated further back in Club Europe. Food was almost inedible and was clearly the cheapest that they could get away with. To cap it all priority bags were delivered last on the baggage carousel. Club Europe is most definitely not worth the extra cost. The only advantage seems to be that you get a spare seat between you and that you can use the lounge. It’s hard to know how much lower BA could go in terms of its service. What is clear is that BA could not care less about their premium customers.

Bloody awful held on tarmac for 45 mins , several people missing connections , now waiting for luggage for half hour so far and nothing , twice now BA has awful never again

After a significant amount of my time and effort BA has agreed to reinstate the points I lost (see below) given I had already booked another flight with them. I have thus regraded their rating from 1 to 3 stars. I don't think the overall customer service experience warrants more at this point. Well done BA, someone is listening!!??

I recently had 76000 avios removed from my account. I have been a member for 40 odd years and during the pandemic have been very inactive. I am very disappointed that BA have taken this action with no apparent warning, especially as I have just booked flights where they may have been used. That is a lot of points, gained using their services, to
suddenly remove with no notice. I have tried to contact them about this before, but had inadequate response!!
I have now raised a formal complaint which I have been advised has been sent to the Exec Club (non) Service Centre, but have heard zero in 10 days.
I believe that BA is using the pandemic situation to quietly relieve itself of avios liabilities, hiding behind the expiry rules which were added after I joined the scheme.
UPDATE, after 3 more complaints to their general complaints service, (all responded to in the same way) I have been informed each time that my complaint has been sent to the BA Exec Club Customer (non) Service centre for their attention, and that I should expect to hear from them soon. There has a resounding silence for over 2 weeks. A report is now being prepared by me to go to BBC Watchdog and Rip off Britain to confirm how little they care.I expect they will continue to ignore wider TV coverage of their incompetence!!!

Booked return flights from Heathrow to Orlando on the 23rd November this year 2022, outward via Miami return Direct, BA changed return flight to Gatwick which means we now have to leave cars at Heathrow then get taxis from Gatwick on our return back to Heathrow, have asked to change our flight out from Gatwick and offered to pay any difference in fare, speaking to our travel agent they gave up with BA, I spoke to BA several times first agent said should not be a problem then she was told by a superior not to do it, I'm disabled and travelling with a 2 and 4 year old, all I get from BA is you should have booked direct speak to your agent, my agent made several calls for me and they refused my agents request, I can cancel but would have to wait for a refund even if I rebook to fly with BA you cannot transfer your money from one flight to another,

It is totally IMPOSSIBLE to call any one from BA Executive Club Members when u put in an option to talk to them it just cutes u off . i first get a email telling my an option to talk to them , the email me telling me that my Avios points are due to expire in the next 12 months.. but then dont asnwer the phone to sort that out . and the web page is not the best to navigate took 15 mins to fine a number .. nees to be slim down abit be cook if ba make contact to this
thanks
oz 21742599

Sorry to buck the trend. Just took the Airbus A380 return to Wachinton Dulles, cattle class. What an aeroplane!!
The seats were very comfortable, good leg room, the service was good and helpful, plenty of room in overhead lockers, all round BA are making a good effort. Shame AVIS let them down on the fly-drive.

Be very aware of BA’s latest ads, where they encourage you to take out a credit card to earn Avios points. This works well, and the points soon add up.
But….. it’s a con.
It is totally IMPOSSIBLE to actually use the points for either flights or upgrades.
They reserve only one or two seats on SOME flights for use with avios. I have tried and tried for the past two years to use my points - it is impossible.

We booked a holiday in Turkey with BA who then subsequently cancelled the flights. We heard nothing from them so rebooked travelling a day earlier. BA then contacted us and transferred the original booking payment to the new booking.

We arrived at the hotel late in the evening to find that they only had the original booking. They did have rooms for the first night but insisted we pay £400 for each room as a deposit. The next day we tried to contact BA but could not get a response. In frustration we raised a complaint but, even after a week, have not received a response. Have tried to call and are just getting nowhere.

Frankly the company is a joke, getting in contact with them is impossible. We certainly will not be booking any holidays with them in future and wherever possible will not fly with them.