AWAVE Travel Bewertungen 

115
TrustScore 5 von 5

4.9

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Hands down the best surf travel agent, I've used the other big one and Awave is the best. James Colston thank you for sorting our trip, recommending so many options that perfectly suited us, and getti... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Myself and 7 mates had 10 days on Blue shark 1 travelling Male and central atolls. Scored some great waves and even Sultans with no one else out. Surf guide was knowledgeable, top local bloke and comm... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Just arrived back from 8 days in the Maldives on a surf charter called Myna, arranged by Awave Travel. The pre-arrangements were superbly managed and everything went according to plan. We had epic wav... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

James and his team are excellent, providing loads of info and were always on top of any questions we had: big and small. On top of the kind person on the other side, with real and spot-on replies (in... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Reisebüro

Vom Unternehmen geschrieben

AWAVE Travel offers a hand-picked selection of the finest luxury surf resorts and quality surf charters in all the ultimate surf destinations. Our Team of Expert Surf Travel Advisors are here to help you have a smooth and hassle-free trip!


Kontaktinformationen

4.9

Hervorragend

TrustScore 5 von 5

115 Bewertungen

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4.9

Alle Bewertungen

(115)

5 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Stoked we went with James and Awave!

James at Awave consistently went above and beyond to help us choose and feel confident about our dream honeymoon destination. It was the best mix of a top class romantic resort and great surf, which was also important. After we realized that the Mentawais weren't going to work, based on our needs and availability, James helped redirect our booking to end up at Ayada Maldives. What an epic experience. This will be a trip we will always remember with fondness in our hearts and gratitude for all the great service we received before, (with James) and during our stay, (with all the staff). Another aspect of James' and Awave's great service was the promptness and thoroughness of his communication. All details he presented were clear and easy to understand, which can be confusing at times when our trip involved 3 flights and a speedboat and we were navigating the different travel and health protocols. All smooth and without a hitch. All in all, we're stoked and would love to go again in the future.

10. September 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Hey Loudog,

Thank you ever so much for taking the time to review AWAVE Travel's service and we are so glad that you had such an epic tim on your honeymoon!

We look forward to hearing from you in the future for your next trip! Hope you're scoring at home!

All the best,

The AWAVE Travel Team!

Bewertet mit 5 von 5 Sternen

2 weeks of fun and games in the…

2 weeks of fun and games in the Maldives!
Giulia was very professional, patient and really helpful in organizing our surfing, fishing and snorkeling trip on the Gulfaam. Great care and advice! I think she even went out on the boat to test it out for us :-)
I've got to plug our crew: Captain Mohamed did a great job, fun loving character, avid fisherman; Surf guide Egan is a nice guy, we had lots of fun waves, snorkeled a wreck, swam with sharks; Nozrul the Chef was awesome, every meal gourmet, 5 star & delicious; our waiter Danushka, so attentive, always smiling and First Mate Achmed ferried us to and from water adventures, cleaned the fish we hauled on board. The boys really looked after us, they're now trusted friends!
Thank you AWAVE

23. September 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Awave review

After a long time looking for a trip that suited my needs I found awave travel and soon was contacted by James. He couldn’t have explained the my options more clearly and put together a package that was perfect. I decided on a 10 day boat trip in the Maldives, it turned out being an epic trip with amazing waves , grate food and hospitality.
The team couldn’t have been more helpful through the booking process and throughout the trip.
All up a very personal service with a grate variety of trips , highly recommended

21. Juli 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Hey Craig!

Thank you ever so much for your kind review and we are really glad that you had an epic trip!

We look forward to hearing from you in the future to help you find your next surf trip!

All the best,

The AWAVE Travel Team

Bewertet mit 5 von 5 Sternen

Great Trip In The Maldives

Thanks to Awave Travel for organizing an amazing boat trip in the Maldives! We charted the Gulfaam with 5 of us, and it was perfect! James arranged a great surfguide (Hailam) who took us to the best surf spots and dive spots. We also had a really good chef on board, who always made sure we were full 😃!
The trip was great! I’d definitely book again!

1. September 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Hey Karoline,

Thank you for your review and we are so glad that you enjoyed the Gulfaam! We will pass your comments to the charter and guide. We look forward to assiting you in finding your next surf adventure!

All the best,

The AWAVE Travel Team

Bewertet mit 5 von 5 Sternen

Epic times thanks to these guys

Epic times thanks to these guys. Dreamy surf trip in the mentawais. Perfect support and organization in deep Indonesia. Hope to organize another one soon

10. Juni 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Hey Jacopo,

Great ot hear fromm you and thank you for your review! We are stoked that you had such a good time in the Mentawais and the photos looked epic!

We look forward to assisting you in booking your next trip!

All the best,

James and the AWAVE Travel Team!

Bewertet mit 1 von 5 Sternen

Duped onto a substandard boat

After months of excitement to meet friends in Maldives for a 5 star surf trip you cannot imagine the disappointment on arriving to be told the Boat which we had booked had mechanical issues and was not available—-which turned out to be rubbish as one of our team who arrived early saw our boat cruising off. Of course the small print says the operator has right to replace the boat but what they ended giving us was 2 star, they definitely hadn’t done their homework on finding a suitable replacement and simply left us to fend for ourselves on a Sunday afternoon in Male. Super disappointed with the way they handled it , there are many things they could have done to smooth things out but we were essentially given a take or leave it option. I would be very skeptical of this outfit - my advice - book with someone else!

3. September 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Hey Jon,

Thank you for your feed back. We are sincerely sorry about the last-minute change. As your group was made aware, we were only made aware of the change in the charter the night before. The operator was told by the boat owner that the charter couldn't safely cruise to the Central Atolls in the weather conditions. The Moonima is also a mid range boat and has never been offered as a 5-star standard charter.

As soon as we were notified, we contacted you. We had checked with the operator multiple times in the preceding week that the Moonima was all set to sail and assured that the charter was. AWAVE Travel made every effort regarding this and your group was notified as soon as the operator told us.

As mentioned in our Terms and Conditions, if the charter is unable to run for any reason the operator reserves the right to offer a charter of equal standard/price range and the operator deems to be Soleil of equal level/price compared to Moonima.

We tried to communicate with your group on the day and just weren't receiving responses. We were told by the operator that you were dealing with them directly. I am ever so sorry you felt that we weren't trying to assist, but I was on the phone with the Director for hours telling them that you were not happy with the replacement. I was informed by the operator (and he forwarded us the screenshot of the conversation with you that confirms it) that you have accepted as full compensation for the change, your group accepted a 2,200 USD credit towards your bill on the boat. We considered that the problem had been resolved to your satisfaction.

We work really hard to make sure that all of our partners provide the kind of service that we expect for all of the trips that we arrange. In this case, this operator did not meet our and your expectations. The operator compensated you for this and your group leader confirmed that the group was happy with this.

If you would like to contact me directly to discuss, you can on james@awavetravel.com. Mark also has my direct contact if you would like to chat!

All the best,

James and the AWAVE Travel Team

Bewertet mit 5 von 5 Sternen

Incredible

Incredible. Perfect organisation, very friendly and prepared people. Giulia is really a fantastic girl who gives you lot of suggestion in order to satisfy all your needs. The best travel agency I have ever used.

20. August 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Hey Carla,

Thank you ever so much for your kind review! I will pass your feedback on to Giulia :) We look forward to assisting you in finding your next surf trip!

All the best,

The AWAVE Travel Team

Bewertet mit 1 von 5 Sternen

Ripped Off

We paid 6 months in advance for an amazing surf charter boat trip in the Maldives with Awave Travel. Giulia was super helpful in arranging everything.

Upon arrival at the airport we were suddenly told our boat was 'unavailable' and our group was dropped off on an old dive boat that was clearly WAY BELOW the standard or quality of boat we had booked and paid Awave Travel for. There also wasn't even a surf guide on board that we had paid Awave for. When we contacted the boat owner he said that he had sent the new boat details to Awave and that Awave had accepted this boat as a suitable substitute!

Upon contacting Awave Travel, Giulia and James said that the small print on our agreement allowed them to change the boat for 'one of the same standards and same price category'. Our replacement boat was neither and Awave did nothing to help, simply replying 'Sorry, hope you still have a great trip'.

All you expect of a surf travel agent is good communication and to make sure you get what you paid for. Awave failed on both counts.

Our boat was way below what we paid for and all we could do to improve the situation was demand the business owners find a surf guide for the boat (they had offered a dive master as it was a dive boat) and provide some free drinks for our crew. After several days of back and forth negotiations during the trip with the boat owner directly (Awave were not offering any help) the best we could get from him was $200 per person discount from our drinks bill. As we were on the boat already there was nothing else we could really do. I took photos of the drinks bill and discount and resolved to email Awave Travel when we returned and see what they said.

When we got back home and wrote to Awave, all Giulia and James could say was that this was allowed in the small print but they 'deeply apologise'.

So be careful when booking a boat trip through a travel agent like Awave who partners with unscrupulous local operators. Also, check a week before departure that the boat you booked is indeed available, and if not find out what replacement they propose. DON"T expect Awave to do this for you.

The boat we had originally booked was working fine, and after making a few phone calls we found out it had been booked out and was on another charter (and still had one cabin available for our week!). The local operator simply put us on his old boat to make some money with the cheaper option, and did so at the 11th hour so there was nothing we could do about it.

4. September 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Hey Mark,

Thank you for your feed back. As communicated to you personally, we are sincerely sorry about the last-minute change. As you already know, we were only made aware of the change in the charter the night before. As soon as we were notified, we contacted you. We had checked with the operator multiple times in the preceding week that the Moonima was all set to sail and assured that the charter was.

As mentioned in our Terms and Conditions, if the charter is unable for any reason the operator reserves the right to offer a charter of equal standard/price range and the operator deems to be Soleil of equal level/price compared to Moonima.

We tried to communicate with you on the day and just weren't receiving responses and we were told by the operator that you were dealing with them directly. I am ever so sorry you felt that we weren't trying to assist, but I was on the phone with the Director for hours telling them that you were not happy with the replacement. I was informed by the operator (and he has forwarded us the screenshot of the conversation with you that confirms it) that you have accepted as full compensation for the boat change free drinks on the boat for the full length of the trip, so we considered that the problem had been resolved to your satisfaction.

We work really hard to make sure that all of our partners provide the kind of service that we expect for all of the trips that we arrange. In this case, this operator did not meet our and your expectations. The operator compensated you for this and we believed you were happy with this.

You have my contact if you would like to dicuss further!

All the best,

James and the AWAVE Travel Team

Bewertet mit 5 von 5 Sternen

Awesome!

Great communication, fantastic care and attention from James who is very knowledgeable and approachable, and the product recommended to us as an alternative, Ayada, was a real paradise. We had very high expectations and we were really impressed with everything (apart from the the quality of the surfboards for hire). :)

10. September 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Hey George,

Great to hear from you and stoked that you had a great trip! We look forward to hearing from you again in the future!

All the best,

The AWAVE Travel Team!

Bewertet mit 5 von 5 Sternen

Maldives surf trip

Everything was perfect!

14. August 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Dear Oli,

Thakn you ever so much for your review! We look forward to helping you find your next surf trip soon!

All the best,

The AWAVE Travel Team

Bewertet mit 5 von 5 Sternen

great communication!

giulia from awave was so great to work with planning our surf trip to el salvador. she was quick to respond and answered all my questions, sometimes twice because i'm a nervous planner. she had everything handled and the trip was "the best ever" as i keep hearing from our friends and my husband. would definitely use the service again!

20. Juli 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Hey Shannon,

Thank you ever so much for the review! We are so happy you and your husband had such a great time!

We look forwards to hearing from you in the future!

All the best,

James and the AWAVE Travel Team!

Bewertet mit 5 von 5 Sternen

excellent service all the way

excellent service all the way . will use this service again

17. Juli 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Dear Hadi,

Thank you ever so much for your kind review! We look forward to hearing fomr you in the future! I hope you're getting waves wherever you are!

All the best,

James and the AWAVE Travel Team

Bewertet mit 5 von 5 Sternen

James and the team at Awave do great…

James and the team at Awave do great work! Our trip was seamless the whole way through, which is really all you can ever ask for...plus the waves were great

11. Juli 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Hey Anthony,

Thank you ever so much for your kind words. Was really good to meet you at AWERA and with any luck, we will cross paths on another trip in the future!

All the best,

James and the AWAVE Travel Team

Bewertet mit 5 von 5 Sternen

Great service

Great service. Quick response.

6. Juli 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Hey Omar,

Thank you ever so much for your review! We hope that you have an amazing trip and look forward to hearing from you in the future!

All the best,

James and the AWAVE Travel Team

Bewertet mit 5 von 5 Sternen

Super cool experience with AWAVE

Super cool experience with AWAVE surf travel. As my first surf boat trip experience I couldn’t ask for a better time. James was really available and prompt answering all my questions. Definitely will consider it for a future surf trip.
Highly recommended!

17. Juni 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Hey Sebastian,

Great to hear from you and thank you for the review. I am glad that you had such a good time onboard Southern Cross and we look forward to helping you arrange your next trip!

All the best,

James and the AWAVE Travel Team

Bewertet mit 5 von 5 Sternen

James is a legend & will get everything…

James is a legend & will get everything you need for your trip setup & take care of all your needs. It was super easy & he responds to all emails very fast!

7. Juni 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Hey Gavin,

Thank you ever so much for your kind review and we are really happy you are having an amazing time! Enjoy the Southern Cross!

All the best,

James and the AWAVE Travel Team

Bewertet mit 5 von 5 Sternen

Highly recommended company which takes excellent care of you

James and his team are excellent, providing loads of info and were always on top of any questions we had: big and small. On top of the kind person on the other side, with real and spot-on replies (instead of some impersonal travel bot), the price is also very competitive. Many thanks James for your great services. Highly recommended and would definitely book again!

3. Juni 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Hey Dolf,

Thank you ever so much for your review and we are stoked to get you back in the water after a long COVID break!

Have an amazing trip,

James and the AWAVE Travel Team!

Bewertet mit 5 von 5 Sternen

They were great for our trip to the…

They were great for our trip to the Maldives. Very fast response times to any questions we had and overall really helpful.

3. Juni 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Hey Garrett,

Thank you ever so much for taking the time to write a review and we are stoked that you had a good trip.

We look forward to hearing from you in the future for your next trip!

All the best,

James and the AWAVE Travel Team!

Bewertet mit 5 von 5 Sternen

Niyama Maldives

We booked a trip to Niyama Maldives (13 - 20 May 2022) with Awave.

Before deciding to go to Niyama I had close contact with Giulia about what would be the best resort for that season. Giulia responded almost immediately and gave us good and detailled advice about the surf and of course also about the resort.

We had a great trip! The resort was just prefect as well as the service! Unfortunately the waves were a bit choppy and the wind cross/ onshore, but that's mother nature....... (and May is a very difficult month for the Maldives). We still surfed every day in fun size waves and had a great time.

Would definitely recommend Niyama as well as booking with Awave!

30. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von AWAVE Travel

Hey Remy,

Thank you for your feedback and we are stoked that you enjoyed your trip to Niyama. Mother Nature sometimes doesn't play ball but I am glad you scored good waves at Kasabu!

We look forward to helping you with your next trip!

All the best,

James and the AWAVE Travel Team

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