Austin's Funeral Service Bewertungen 1’907

Friendliness and sympathetic staff.

From start to finish it was not only professional but friendly and so easy to navigate. The funeral went without a hitch and recommend Austin's to anyone wanting a compassionate company to organise their funeral.

We would like to sincerely thank everyone at Austin’s Funeral Directors for the care, compassion and professionalism shown to our family while arranging our dad’s funeral. During such a difficult and emotional time, their support meant so much to us.

We would especially like to praise Susannah for her incredible empathy and for truly going above and beyond. She offered thoughtful, subtle suggestions throughout the arrangements which helped guide us so gently. Her greetings and phone calls were always reassuring, and she had a wonderful way of ending every conversation on such a positive and comforting note. Her kindness and understanding made a very difficult time much easier to manage.

Sharon’s warmth, welcoming smile and willingness to help were always appreciated. Her kindness immediately put us at ease and made us feel supported from the moment we arrived.

Kyle was incredibly calming and reassuring, and his composed presence on the day gave us great comfort knowing everything was being handled with dignity and care.

Thanks to the whole team, we felt our dad was looked after with the utmost respect, and we are truly grateful for the compassion shown to our family and for helping us give him such a meaningful and dignified farewell.

We recently lost a very much loved husband father and grandpa ,and relative within our family . We were all utterly devastated . Austin’s made an extremely difficult emotional time that much easier , so very professional but so caring and made it very personal, I don’t know how we would have got through it with out their guidance. We thank you all and will always be remembered of making the worst day of our lives that little bit bearable

From our first contact through to the day itself, everything was handled with calm efficiency, compassion, and great respect. At what was a very difficult time for our family, your guidance and attention to detail gave us reassurance and allowed us to focus on saying goodbye properly.
Thank you Austin's.

The Austin’s team were very caring and professional. Their handling of the funeral arrangements was excellent.

Outstanding kind caring patient very professional

A totally professional, caring, compassionate company that make an incredible difficult day more bearable for all the family and friends that attend the funeral.

Every member of staff gave of their time and helped us so much at this sad time .
Made what we were going through so much easier to manage.
Thank you.

Austin’s provide a very professional and sympathetic service with helpful guidance throughout. Nothing was too much trouble, and Lisa liaised with everyone for me making things as stress free as possible at a very emotional time. I highly recommend their services, this is the 3rd time I have used them.

We had used Austins previously and when my Mother died went to Austins Letchworth branch. Hayley compassionately guided us through everything. Making the whole process easy and relaxed. Follow up phone calls before the funeral from Hayley and from the funeral conductor, Simon, were helpful, giving us all the information we needed. On the day, the ceremony was faultless, carried out with respect and care. I would not hesitate to recommend Austin’s Funeral service. Thank you to all involved. Receiving a card from Claire Austin was a lovely touch.

I was dealt with by both Veronica and Kelly who were extremely helpful, knowledgeable and sensitive to my needs. They advised and guided me really well through the whole proceeding despite my grief , and for this I thank them sincerely.
The Conductor Lee was equally sensitive and phoned me the night before and again on the day of the funeral. He made everything very clear to both me and my family with regard to how things would work and what we should expect both at the church and then the crematorium. His belief in my grandsons' abilities and confidence shown to them when they wanted to carry their grandfather's coffin, was both helpful and reassuring. Thank you Lee.
As a family we thank you all for making a really difficult occasion a lot easier and less stressful.

The process was easy and they explained everything, any help or advice wasn’t too much trouble. The day itself run so smoothly everyone we encountered during the process was so kind. Would use Austin’s again without a second thought.

From the first Call Austin’s have been totally amazing in their service. They have gone above and beyond to make sure the Funeral for our loved one, was just how we wanted it. Sharon at the Hertford Branch is the most wonderful person, her kind, caring nature make you feel so at ease in such a difficult time. Thank you every member of the Austin’s team for the care, you gave us and our love one.

Have used Austin’s several times in recent years unfortunately, always professional and informative.

I highly recommend Austin’s Hertford.
From my first phone call to make my appointment for my Husband Dennis Dudley’s arrangement for his funeral to the day of his funeral 02/02/2026.
Sharon was so helpful and talked us through everything. The day of the funeral went smoothly I could not fault any of it. Thank you to all for making a sad day run smoothly.

Tina in the Hoddesdon branch gave an excellent service, from the compassionate manner when she first answered the phone, to being very patient, explaining everything well, and ensuring everything we wanted was done, and done very well.

Very understanding and personable customer service from Sharon at the initial appointment and all Austin’s team at the actual funeral thanks

Pleasant people