Good quality rings with range of metals, stones, and configurations, all at a decent price point. Store staff really nice and professional. Received the rings are they were well finished and presen... Mehr ansehen
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Das sagen Bewerter
Had a great experience from start to finish with A&B. The store in Manchester is welcoming and accommodated us without booking ahead with an appointment. Michal, sat with us and helped myself and my (... Mehr ansehen
Unternehmen hat geantwortet
Alisha supported us with the choosing of our wedding rings and even stayed late with the store manager a couple of times as we travelled around an hour or so into the Manchester King Street branch fro... Mehr ansehen
Great experience throughout the entire process. Had plenty of help and guidance from a lovely women called Roseanne who made the whole purchasing and collection process very easy. 10/10 would recomm... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Find Us Our Manchester store can be found on King Street. Considered one of Manchester's most historic and iconic streets, and often thought of as the “Bond Street of the North”, this pedestrianised road in the heart of the city is the perfect location to shop for engagement rings in Manchester. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Kontaktinformationen
King Street 33, M2 6AA, Manchester, England, Vereinigtes Königreich
- 0161 885 3803
4.6
Hervorragend
268 Bewertungen
Bittet Kunden um Bewertungen
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Michael at Austen & Blake is a miracle worker
I visited this store looking for an engagement ring for my girlfriend. I’d visited numerous shops before landing here. My request was quite specific and the ring I wanted didn’t exist. Every shop I had been to saw this as impossible to do and I’d simply have to pick something else until I met Michael at Austen & Blake. Michael made the process of buying a ring so easy. We designed a ring together in store which included exactly what I wanted but Michael made it come to life. Michael had a prototype made up for me which looked like the real deal. Once I’d seen the prototype I knew the ring was going to be perfect. I proposed with this ring and my girlfriend loved it although she wanted to change the colour of the band which was no issue. We had the real ring made with the new band and it only took 6 weeks. My girlfriend couldn’t be happier with the ring!
A further update to this, we are now married! There was only one place I would go for the wedding rings & this was back to Michael at Austen & Blake. Again, Michael looked after us and made the whole process so seamless, it seems there’s nothing he can’t do. We designed 2 rings, Michael had them drawn up and we made some alterations, a few weeks later they arrived & they were perfect. We’ve had so many compliments on them it’s unbelievable. He also managed to have my girlfriend’s engagement ring cleaned to immaculate condition before the wedding. A hero!
Michael has been with me on this entire process & I’m grateful I met him, I wish I could have invited him to the wedding!
I’d 1000% recommend Austen & Blake to anyone and everyone. Michael made the whole experience fantastic from start to finish and turned what I was told was going to be impossible, possible.
Thank you Michael!
21. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Manchester
Dear Liam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Michael!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Had a seamless and wonderful experience…
Had a seamless and wonderful experience with Roseanna at the Manchester branch she was very helpful friendly and kind! Absolutely over the moon with my engagement ring and returned to order our wedding rings at the store.
19. Juni 2025
Antwort von Austen & Blake - Manchester
Dear Nicola,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Roseanna! Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Absolutely amazing customer service in…
Absolutely amazing customer service in the Manchester branch, they were patient and very helpful.
24. Juni 2025
Antwort von Austen & Blake - Manchester
Dear Ayesha,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I used Austen & Blake in Manchester…
I used Austen & Blake in Manchester last year to purchase an engagement ring. It wasn’t until booking for the wedding rings appointment, I realised I hadn’t reviewed them. Alyshia helped make the whole process easy and enjoyable, couldn’t recommend more. I can also confirm that a year on the engagement ring still looks good.
26. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Manchester
Dear Josh,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Alyisha!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I ordered in store
I ordered in store. From ordering to collection was so easy and straightforward. The staff were so knowledgeable.
10. Juni 2025
Antwort von Austen & Blake - Manchester
Dear Mick,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I am absolutely thrilled with my…
I am absolutely thrilled with my experience with Austen and Blake! From start to finish, everything was perfect. The ring I ordered is stunning, it's even more beautiful in person The quality is outstanding, and I can tell it's something that will last a lifetime.
The service I received was also exceptional. The staff were all welcoming, Alyshia was very helpful and friendly answering all my questions and guiding me through the process. Alyshia really went above and beyond to make sure I was happy.
I couldn't be happier with my purchase from Austen and Blake, and I highly recommend them!!
Aleema xxx
5. Juni 2025
Antwort von Austen & Blake - Manchester
Dear Aleema,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Alyshia!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Incredibly professional advisor
Charlotte was perfect during my engagement ring consultation. Incredibly professional. I wanted something not too simple but not overstated. Something that caught the eye but left remained classic. Charlotte was able to present me with the options for the perfect customisation. I would highly recommend this advisor
1. Mai 2025
Antwort von Austen & Blake - Manchester
Dear Daniel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Brilliant service
Charlotte in the Manchester store was brilliant at helping me find the perfect ring for my now fiancé! The ring is amazing quality and arrived really quickly.
27. Mai 2025
Antwort von Austen & Blake - Manchester
Dear Tim,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The start of out Journey
Fantastic experience. Myself and my partner were made to feel welcome from the moment we entered this Fantastic shop. The shop is immaculate and makes you feel relaxed. Aneesah and Michael were amazing ,as so were the rest of the staff for that matter. They supported us in making the correct choices to suit our needs. The whole experience was outstanding. Thank you so very much. PAUL & TERESA XX
17. Mai 2025
Antwort von Austen & Blake - Manchester
Dear Paul,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Aneesha and Michael!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
First Class Experience
First visit to this jewellers for an engagement ring. Staff couldn't have been more helpful. Very thorough in listening and meeting my brief for a bespoke piece. Friendly and welcoming atmosphere.
Customer service first class. Will be returning for matching wedding band.
13. März 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Manchester
Dear Mrs Teresa Koufou,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Serviced
Solid work
Helped me choose a ring, very good service, helps that my fiancée said yes
31. Januar 2025
Antwort von Austen & Blake - Manchester
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Really good experience throughout I…
Really good experience throughout I ordered online but had great assistance from the staff at the Manchester store. Item arrived as ordered in a very nice box. Cannot fault the service
23. April 2025
Antwort von Austen & Blake - Manchester
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Ordered my wedding ring online
Ordered my wedding ring online, arrived beautifully packaged, kept me informed on my rings journey. Brilliant company to deal with and a beautiful ring. Very happy.
26. April 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Manchester
Dear Sharon,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Awful customer service
I took my wife's engagement ring in for a repair (2nd time in 4 years) as the clasp on the main diamond was loose. I dropped it on February 19th and was informed it takes approximately 4 weeks.
I followed it up 5 weeks later and had to chase a couple more times until they realised they have lost it. They called me without an apology and said a new one would be made. I have left a messages with the Manchester branch to call and discuss as well as the head office including several emails. Again without reply. The level of customer service is appalling and I except things can go missing, however if they use a courier like they say and have a system in place how does it take a month before they find out it's lost.
19. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Manchester
Dear Mark,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We have sent you a request for some further details, please could you respond to that so we look into this further?
Kindest regards,
Austen & Blake Customer Service
Poor quality and customer service
I’m extremely disappointed with the service and quality of the ring I purchased from Austen and Blake. My partner bought a ring for me, which cost over £1450, and after only 13 months of wear, a stone fell out. This ring was designed for everyday use, so I expected it to be durable.
When I sent the ring back to them for inspection, they claimed that "fibres in the halo suggest the prongs may have snagged on clothing, leading to one prong snapping and the stone being lost." This explanation doesn’t sit right with me, especially for such an expensive piece of jewelry. I was expecting a lot more durability, and to be honest, the response was far from acceptable.
To add to this, I was pregnant for 9 months and wasn’t engaging in any activities that would cause the prongs to snag. It’s incredibly frustrating to be given a vague explanation that doesn’t align with the care I’ve taken with the ring.
On top of that, they asked me to pay £90 to fix the issue, which I feel is completely unreasonable. Given the high price of the ring, I would expect better craftsmanship and customer care. When I disputed the £90 charge, they completely ignored my emails and have still not returned my ring.
It’s incredibly frustrating to deal with a company that not only produces faulty products but also offers awful customer service. I would not recommend buying from Austen and Blake, as they clearly don’t stand behind the quality of their products or take responsibility for issues that arise. At this point, I’m left with a ring that’s still in their possession, no resolution, and no communication. Stay away from this company if you value customer service and quality.
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Manchester
Dear Portia,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We have sent you a request for some further details, please could you respond to that so a member of our team can get back to you and hopefully resolve your issues?
Kindest regards,
Austen & Blake Customer Service
Absolutely fantastic service
Absolutely fantastic service. Very honest and helpful wife choosing my ring, I was made to feel special throughout my appointment.
6. März 2025
Antwort von Austen & Blake - Manchester
Dear Naomi,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Really Great Ring Buying Experience
Austen & Blake is the best retailer to buy a diamond ring. We walked into store and were greeted with a fantastic modern store. We did not have an appointment but I checked online and knew slots were available. We sat down with Charlotte who offered to go through all the options of a ring available.
We were surprised at the different options available and being able to make the perfect combination for my wife. 0% interest finance offered for 6 months which really helped make the choice. 4 weeks later we came in store to a perfectly designed, fitted and quality ring in budget.
Really can't recommend Austen & Blake Manchester and Charlotte enough for the excellent experience of buying a ring perfect for my wife.
11. März 2025
Antwort von Austen & Blake - Manchester
Dear Shanima,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Antwort von Austen & Blake - Manchester
Dear Howard,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Charlotte at the Manchester store was…
Charlotte at the Manchester store was fantastic, she helped create the perfect ring for our perfect moment.
We will definitely be returning for our wedding bands when the time comes.
17. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Manchester
Dear George,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Engagement Ring Manchester
My partner proposed over a year ago and over the past year the original ring has caused us nothing but headache! We approached Austen & Blake in Manchester to have one made and the process has been seamless throughout!
We attended an appointment with Aneesah to try on different styles, metal colours and diamond shapes and decided on a 2.5ct Oval Cut Sabrina style. We picked our own specific diamond from the market and placed the order on the 7th of January. We asked A&B if there was any possibility it could be ready for our holiday on the 2nd of February (going back to where we got engaged so it’s special) and they did everything they could to source our stone quickly and make the ring.
On the 30th we got a call to say our ring was ready to collect in the store! We collected it today and it is absolutely unreal! I was shaking when I saw it. The attention to detail from A&B has been second to none. Thank you so much for making us a ring that will last and one that we can admire on my hand rather than sending it in and out of repair shops every 2/3 months!
1. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Manchester
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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