I own a small business and engaged this…
I own a small business and engaged this company to design and host my website. During the sales process and website launch, I was clearly advised that there would be no maintenance costs for the first year, and I paid for the website and hosting based on that understanding.
However, only a couple of months after the website went live, I was unexpectedly asked to pay an additional $2,000 for security patches. As a small business owner whose business is not currently generating income, this came as a complete surprise. I was never expecting significant additional costs so soon after the project was completed.
I trusted the company and paid for the website creation and hosting in good faith. I was also informed that if I do not pay for the security patching, they may not continue supporting the website, which could result in the site being taken offline.
I am disappointed with this experience and the lack of clarity regarding ongoing costs. I believe these costs should have been clearly explained upfront before I committed to the service. As a result, I am considering seeking advice from Fair Trading.
This review reflects my personal experience with the service provided.








