Audika - Worthing Bewertungen 

140
TrustScore 5 von 5

4.8

7/8 Portland Square, Portland Road, BN11 1QH WORTHING, Sussex, GB


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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Having had some problems with my aids recently it is important to recognise great service when it occurs. Your Worthing, West Sussex branch is superb including the front of house team Julie & Stephan... Mehr ansehen

Bewertet mit 5 von 5 Sternen

New audiologist at Worthing branch introduced herself, had a quick chat about how i'm getting on, then proceeded with my annual hearing test, explained the results, made adjustments to my hearing aid... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Staff were very welcoming and I was seen as soon as I arrived, which was a little before my appointment time. The reason for my visit was ear wax removal which was carried out efficiently and was pain... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I went for ear wax removal on the off chance that I might be seen. Luckily there was a "no show" appointment free. The receptionist was very friendly and put me at ease. Dee (ear care practitioner... Mehr ansehen



Kontaktinformationen

  • 7/8 Portland Square, Portland Road, BN11 1QH, WORTHING, Sussex, Vereinigtes Königreich

  • 01903 215095

4.8

Hervorragend

TrustScore 5 von 5

140 Bewertungen

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4.8

Alle Bewertungen

(140)

4'502 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Detailed review

Helpful advise and detailed hearing review carried out in detail and results explained in easy to understand visual terms.

2. Dezember 2024
Bewertet mit 5 von 5 Sternen

Hidden Hearing appointment with Dee

I chose to go to Hidden Hearing in Worthing after reading reviews online. My local NHS GP practice said they had a waiting list of over six months.
My appointment was with Dee. I don't believe I have ever been treated so kindly and politely. The ear wax removal procedure was explained in detail along with checks on my general health.
The procedure was carried out in a professional, gentle and very competent manner on both ears and the results before and after shown to me on the camera. The improvement in my hearing is astounding and I will be going back for regular checkups. I would like to thank Dee for what was a brilliant appointment and I have no hesitation in recommending her and Hidden Hearing to anybody.

9. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Why my ear examination was not completed

The examination of my ears was not completed because of wax in my ears. This is something I have suffered from since I had a nasal polip operation at the age of 14 in 1961. I have subsequently had a call from somebody in your company offering me a surringe at a cost of £70. I have booked a surringe through my GP on 27th Dec free of charge. May I suggest you give me more notice allowing me to have my ears syringed before an examination.

26. November 2024
Audika - Worthing-Logo

Antwort von Audika - Worthing

Thank you for your 3-star review with your feedback which we have taken on board.
When you have had your wax removed and you are ready to re book for a test, please contact our customer services team on 0800 740 8796 who will be happy to help. If you prefer to email, you can contact us on contact@hiddenhearing.co.uk
Kind Regards
Customer Services - Ltd

Bewertet mit 5 von 5 Sternen

Expert Ear Care - Wax Removal

I was make to feel welcome & valued as a client.
The explanation for the clinical procedure and the signing of consent forms was straightforward & clear.
I remember the irrigation procedure done many years ago was relatively traumatic compared to the micro-suction procedure carried out today - much quicker too.
The hearing assessment after the procedure was quick & simple, and gave me confidence my hearing has not been adversely affected.
I would recommend this service to anyone who needs it.

1. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent - highly recommended

Excellent - and many thanks! Met Tom, who listened to my problem in detail, carried out a thorough investigation, with non-invasive ear examinations using the latest equipment, and provided detailed explanations using plain language. I can highly recommend the service and expertise available.

31. Oktober 2024
Bewertet mit 1 von 5 Sternen

An Unhappy Experience

Apart from the American voice in part of the process, the hearing test itself seemed very thorough but, at that point, it all went wrong.
Hidden Hearing claim to offer a "tailor made" approach and different levels of hearing aid specifications that will suit different lifestyles. The highest level of specification is aimed at people with a busy working life and lower specifications at people who have lesser needs. In our case we are retired and lead relatively quiet lives.
The tests revealed that there was clearly a problem with my hearing. At that point, we would have expected different options to be discussed including different specifications and cost. But there was no discussion. Instead, we were told by the adviser that his recommendation was for the highest level aid at a price of £5,999. When we queried this later we were told that "the highest level specification will perform better in all situations – we have just as much positive feedback for the top of the range hearings aids from clients who live alone and stay home and watch the television".
We're still trying to work out where "tailor made" fits into this approach but it's left us with no faith is the assessment process and are therefore going elsewhere.

2. Oktober 2024
Bewertung ohne vorherige Einladung
Audika - Worthing-Logo

Antwort von Audika - Worthing

Hello,

Thank you for taking the time to leave your review and we're very sorry that you were left uncertain about the tailor made approach. We appreciate all feedback and see it as a valuable learning opportunity.

We have passed your feedback onto the area management team so this can be discussed.

If you would like to discuss it further, we would be happy to speak with you about it and you can contact our Customer Services team on 01622 775191 or by emailing contact@hiddenhearing.co.uk using the reference C14385027

Kind Regards

Hidden Hearing
01622 775191
contact@hiddenhearing.co.uk

Bewertet mit 5 von 5 Sternen

I went for ear wax removal on the off chance…

I went for ear wax removal on the off chance that I might be seen. Luckily there was a "no show" appointment free.
The receptionist was very friendly and put me at ease.
Dee (ear care practitioner) was very professional and explained the procedure clearly. Also she was very friendly and experienced.
Every step of the way was explained and I was shown photos as well. A very good experience

14. Oktober 2024
Bewertet mit 5 von 5 Sternen

Very warm and friendly atmosphere

Very warm and friendly atmosphere. Dee was very professional and explained the wax removal process throughly, making me and my mum feel at ease. Many thanks and would highly recommend.

20. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Thank you Dee for a very professional

Thank you Dee for a very professional, informative and painless procedure. The science and importance discussed was fascinating - it was truly a successful process and I will return as advised.

7. Juni 2024
Bewertung ohne vorherige Einladung

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