What made experience great is the convenience of buying great products online, by far the best supplementaries shop there is. Only one thing I noticed, I couldn't find some other products that I us... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Courier company lost my order ... fair enough, it happens, but have been waiting over a month for a refund and am being continuously fobbed off by numerous people/bots when i enquire. Terrible ser... Mehr ansehen
Unternehmen hat geantwortet
Good taste, price, delivery speed and quality product. But they swapped my cart on the final page, I never wanted a shaker I opted for the extra 250g gift which I didn't receive. Probably my fault for... Mehr ansehen
The peanut butter chocolate flavour protein powder is yummy but the protein content isn’t as high as the other brands we purchase. The creatine in tropical flavour taste like pure chemicals… did not e... Mehr ansehen
Unternehmensdetails
Kontaktinformationen
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Vereinigte Staaten
- au.myprotein.com
3.4
Akzeptabel
8276 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Das haben sich andere Leute angesehen
...second time buying from them AND YET…
...second time buying from them AND YET AGAIN it delivered faster than its expected date!! Everything was packaged nicely as the previous package which was a great plus! However I did not get any message or notice that the package arrived but that was okay since I had a door camera. otherwise 5/5 stars overall.
22. Mai 2026
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
like the taste
15. Mai 2026
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Antwort von Au Myprotein
Hello
Thank you for leaving your review.
I am sorry to hear that the product you received did not meet the high standards we strive to provide on this occasion, and I appreciate the disappointment this must have caused to you.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Delivery failures
Despite previous deliveries reaching me without issue, lately I had several deliveries fail, despite using a business address.
14. Mai 2026
Antwort von Au Myprotein
Hello Scott,
Thank you for leaving your review.
I am sorry to hear that on this occasion you experienced an issue with your delivery. We work closely with our courier partners to ensure a swift and simple delivery, and I do apologise that on this occasion this was not the experience you had.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Keep procrastinating my package and…
Keep procrastinating my package and endless waiting and no one would fix this problem, even til now I still receive nothing
14. Mai 2026
Antwort von Au Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
My order didn’t come through and there…
My order didn’t come through and there is no clarity talking to the staff on the chat. Absolutely horrible experience.
14. Mai 2026
Antwort von Au Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Antwort von Au Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Delivery service
Delivery services is too bad my shipment should arrive at 20 th may but it didn't come and today is 27 th may
16. Mai 2026
Antwort von Au Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Last 2 orders not happy with
Last 2 orders not happy with. Order track pants small last year
Miles too big had to give to husband
Ordered what I thought was track pants this time, but they are not. Need extra warmth. Very disappointed in purchases.
17. Mai 2026
Antwort von Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Great product- nil food sensitivity reactions
Great product. This is the only fish oil I don’t have food sensitivities with. Quick delivery and good price. Will continue to buy
17. Mai 2026
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I was very happy with the product and…
I was very happy with the product and fast delivery. I needed to exchange for a larger size, but the process was made quick and easy.
I am very happy with my purchase!
11. Mai 2026
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Antwort von Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I purchased 2 flavour drops which when…
I purchased 2 flavour drops which when delivered 1 was out of date in 10 days the other September 2026 I emailed them and was sent a replacement lot of flavour drops which arrived today 1 of the expires in 6 days and the other September 2026 with 100 serves in each bottle this is extremely disappointing and frustrating
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Au Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trustpilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Shipped quickly
10. Mai 2026
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
The delivery service was prompt
The delivery service was prompt. It reach my door within 2 days of ordering
8. Mai 2026
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Very good protein although a little costly.
Purchasing products online is easy, however the price of your protein is becoming too expensive. Have also started purchasing protein powder from other companies, as their prices are a little lower.
14. Mai 2026
Antwort von Au Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Every thing went wrong
Every thing went wrong, wrong order charges, no customer service, generic responses that make no sense.
WORST CUSTOMER SERVICE.
14. Mai 2026
Antwort von Au Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards, Natalia
Aweful experience
Did not receive the package due to courier's oversight of leaving it in a random location without leaving proof of delivery, impossible to find where it was and package was stolen after few days. Therefore communicated with myprotein regarding this incident and had the most aweful experience. It takes some effort to talk to a real human, then all real human were somehow like robots(probably forced to do so) and could not provide any useful information, only prescirbed sentences that they collected from a poorly constructed system that is designed by people who either dont know how to solve a problem or intentionally not to so they can 'keep improving it'. The process is long, time-consuming and unproductive, it is like a scenario in distopian sci-fi movie where we were trapped in a nightmare with no way out and you can only speak to a broken AI. Please - its a profitable global business, if a customer loses their pacakge - just resend them one straightaway instead of spending 7 days lauching a 'case investigation' to decide to send another one afterall - seriously think about how you do your business and how much time, energy and money you are spending on unnecessary processes rather than steamlining it, is that why everything us becoming more expensive? spend more effot on making better products and your customers's life easier would be more beneficial to your business. and your welcome for the advice
3. Mai 2026
Antwort von Au Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards, Natalia
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