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Em 2018 nasce Atlantic Secrets Rent a Car, empresa de coração e espírito Açoriano, sediada em Ponta Delgada a 4 Km de distância do Aeroporto. Trabalhamos diariamente com o principal objectivo de satisfazer o cliente providenciando um serviço rápido, profissional e de confiança.
Rua Domingos Dias Machado nº 12, 9500-682, Ponta Delgada, Portugal
Voiture de qualité et personnels accueillants. Viens te cherche a l'aéroport lors de ton arrivé. Il nous on rammené à notre hotel lors du rendu de la voiture. Très serviable et dévoué. Je recommande sans hésitations. JEAN-MARC & SYLVIE FRANCE LYON.
Antwort von Atlantic Secrets Rent a Car
Merci beaucoup pour votre avis.
We werden netjes opgehaald vanaf het vliegveld. De Fiat Tipo ziet er mooi uit. De motor is sterk genoeg. Ik zal de review afmaken als we de auto hebben vrijdag ingeleverd. Ik verwacht geen problemen met de borg bij deze eigenaren.
Recomiendo 100% contratar el alquiler de coche con esta empresa, nosotras tuvimos un problema con el avión que se retrasó bastante y nos estuvieron esperando hasta tarde a pesar de que ya habían cerrado. Responden ante los problemas de los clientes y eso se valora.
Antwort von Atlantic Secrets Rent a Car
Thank you very much Mrs. Iris for your review and recognition.
Excellent Car Rental Experience in São Miguel!
We recently visited São Miguel and rented a car through Atlantic Secrets and the experience couldn’t have been better. From the start, communication was clear, friendly, and professional. The booking process was smooth and straightforward, and the staff made everything easy from pickup to drop-off.
The car was in great condition—clean, comfortable, and perfect for exploring the island’s winding roads and stunning viewpoints. We appreciated the flexibility of the rental, as well as the helpful local tips they offered about driving in the Azores.
Having a car gave us the freedom to visit beautiful places like Sete Cidades, Furnas, Lagoa do Fogo, and many hidden gems off the beaten path. It truly made our trip more memorable.
Highly recommend Atlantic secrets to anyone visiting São Miguel. Reliable service, fair pricing, and a team that genuinely cares about their customers. Would absolutely rent from them again!
Antwort von Atlantic Secrets Rent a Car
Many thanks for your review.
A simpatia e disponibilidade da equipa Atlantic Secrets, são um valor acrescentado a um serviço de qualidade, transparente e de confiança.
Obrigado Sr. Dinarte e esposa.
Recomendo vivamente!
Antwort von Atlantic Secrets Rent a Car
Muito obrigado.
We rented a car with a group of 5 friends. Did a lot of research on where we best rent a car on sao miguel. Everything had bad reviews so it was kind of a gamble and we just picked Atlantic. That turned out to be the right choice. Got picked up at the airport within 5min and they gave us our car. The car was very clean and looked like the pictures.
With the return everything went smooth dropped of the car then looked for damages found non and dropped us of at the airport all within 20min.
I would advice you to take the full insurance it just makes your life way easier and les stresfull in the small streets round soa miguel.
Thanks Atlantic for the good service!
I would avoid Atlantic Secrets, they rent cars at an aggressively low rate for a reason. The car we rented through them was brought back in perfect condition. The employee processing the return looked under the car and found a scrape and proceeded to charge us 200 euros, which we were forced to agree to otherwise they would take our entire security deposit ($1200). They are not located at the airport, but do offer a ride there…which they leverage to force you to pay these fake damage charges. They basically know you need to get to airport ASAP and use that to their advantage.
When we challenged them, they told us to call police knowing we needed to get to airport in next hour lol. They were extremely unprofessional and rude. At some point, despite clearly speaking English began to act as if they didn’t and only spoke Portuguese from then on. Strictly speaking Portuguese to each other, which they didn’t know we understood.
When we picked up the rental, not once was under the car mentioned as fair game for damage…otherwise I would’ve gotten on my back and slid under car to check. Anyways, when you drive around the island you quickly learn that every car driving the roads of Azores has existing damage on the bottom side of the car due to potholes and other poor roads.
TLDR: Low rental prices for a reason, fictitious damage claims we will fight with credit card company. Offsite from airport, offer rides but use that against you when challenging damage. Rude and speak English only when convenient to them. Amazing what a company will do to extort 200 euro and take advantage of tourists.
Antwort von Atlantic Secrets Rent a Car
Hi Zach, sorry about that. Having gathered all the information and having read his comment, we cannot agree with you.
Atlantic Secrets rent a car does not work to deceive the customer. Quite the contrary, we are always transparent and honest with our customers and we do not work with aggressively low rates as you mentioned.
In the first place, you returned the car after hours of what was contracted and did not notify or give a reason for the delay. For that reason alone you should have paid a delay fee and we didn't charge you anything.
Second, the car you rented is a new car, it didn't have any damage to the bumper as you could see the day it was brought in and inspected in front of you. The damage caused was not a simple scratch. It was a scratch with a considerable size and it was fresh (we have photos to prove it). You were only charged €200, which is lower compared to the competition and international rent a cars. At no time were you told that we would keep your €1200 deposit. Especially because this amount is just a guarantee and we do not charge without the customer's consent.
Atlantic Secrets Rent a Car does not need to invent false damages for customers to pay, not least because we are against those who work in this way. All the information was explained to you and it's also all on our wedsite in the rental conditions. If you don't agree with our policy, simply don't book with us. It is your responsibility to read all conditions before booking.
At no time did you show calm in accepting our arguments nor did you want to admit the damage you caused to the car. To the point of forcing us to call the police for being super aggressive, talking loud and out of control. We didn't use the fact that you had little time to go to the airport, because you were the ones who arrived late to return the car and your contract had already expired.
Once again, we are sorry for what happened but we cannot agree with this comment.
Gostamos muito do passeio oferecido pelo Atlantic Secrets, o senhor Dinarte e a Andreia foram muito atenciosos, nos levaram para conhecer e comer em diversos locais!
Recomendo muito fazer um tour com eles!
Antwort von Atlantic Secrets Rent a Car
Muito obrigado pela preferência :)
The best car hire experience. My husband and I have rented cars around the world but Atlantic secrets is by far the best! The car was provided so immaculately I did not feel I needed to wipe the interior of the car, as I always do. Would only use this company if/when returning to Sao Miguel.
Please continue the good work Atlantic secrets!
Antwort von Atlantic Secrets Rent a Car
Thank you very much for the review and preference. We try our best to maintain this level of service.
Antwort von Atlantic Secrets Rent a Car
Muito obrigado pela a sua avaliação.
super fast delivery of the car at the best price, thank you for all!
Antwort von Atlantic Secrets Rent a Car
Thanks Eduardo Martins it was a pleasure!
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