Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
4.0
11 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The Customer Service Team was efficient and understanding in helping me with my request. I’m very satisfied with the customer support I received.
Antwort von Astra Straps CA
Hello there,
Thank you for your kind feedback!
We’re pleased to hear that our team was able to assist you efficiently and make the process a positive experience.
We truly appreciate your recognition and support!
I ordered two braided straps and when they arrived I discovered I selected the wrong size and they didn’t fit. I wrote to the company and they very kindly offered a discount to re-purchase the correct size for a total of just $15.00, without having to return the bands that were the wrong size. I was very happy with the customer service and the bands are very pretty!
Antwort von Astra Straps CA
Hello Marnie,
Thank you for sharing your experience!
We’re glad our team could help you find a convenient solution and that you’re happy with your new straps. It’s wonderful to hear that you love their look, and we appreciate you taking the time to share your feedback!
Great company to deal with, with excellent customer service. I had an issue with the strap , but after a couple of questions, they sent a new strap. The new one arrived within a few days, and everything worked out fine.
Thank you.
Antwort von Astra Straps CA
Hi Alex,
Thank you for your kind feedback!
We’re glad our team could resolve the issue and get your replacement strap to you quickly. It’s great to hear everything worked out well.
We really appreciate your support!
Customer service representative Ronnie was very supportive and proactive. Unfortunately the 2 apple watch straps that were sent were both damaged and I was disappointed that I could not replace my original strap.
Antwort von Astra Straps CA
Hello Hayley,
Thank you for your feedback.
We're glad Ronnie was supportive and proactive in assisting you. We're sorry to hear about the issues with the replacement straps. Upon reviewing the case, it appears that the matter has already been resolved through a mutual agreement.
If you have any remaining concerns, please feel free to reach out to our Customer Support team via email so we can assist you further.
I’m very happy with the quality of the product. It looks beautiful, premium, and exactly as advertised. The delivery took a little longer than expected, but the customer service team was excellent. They kept me regularly updated and were always friendly, helpful, and responsive. Overall, I’m very satisfied with my experience.
Antwort von Astra Straps CA
Hello Khoi,
Thank you for the feedback!
We're delighted to hear you're happy with the quality and design of your product. We're sorry the delivery took a little longer than expected, but it's great to know our team kept you informed and provided helpful support along the way.
Thank you for sharing your experience, and we hope you enjoy your purchase!
The most frustrating company to deal with. Will not honor return policy
Antwort von Astra Straps CA
Hello George,
We’re sorry to hear that your experience with our return process has been disappointing. We understand how inconvenient it can be when you’re trying to arrange a return and feel that your concerns aren’t being resolved as expected.
We’d appreciate the opportunity to review your specific case and understand what happened. Please reach out again to our customer support team with your order details so we can look into your previous correspondence and see how we can assist.
We appreciate you bringing this to our attention.
It is hard these days to find good customer service let alone great customer service. At Astra Straps I found great customer sevice and I have not even receive my purchase yet.
What happened was I accidently ordered the wrong color and when I realized my mistake I immediately sent a reply to the confirmation email I sent. It was after hours, so I didn't expect a response. Within an hour I got one telling me they would put in a request to switch to the color I actually wanted. They said they would let me know if they were able to successfully able to complete my request.
The next morning I woke up to an email telling me my oder had been fixed and I would get the product I meant to order.
Antwort von Astra Straps CA
Hello Roger,
Thank you for sharing such a thoughtful review!
We’re really pleased our team was able to catch the color change in time and get everything sorted before your order shipped. It’s great to hear the quick communication gave you peace of mind, even before receiving your purchase.
We hope you love your new strap when it arrives!
Unbelievable customer service, the best.
Antwort von Astra Straps CA
Hi Moriba,
Thank you so much for the fantastic feedback!
We’re delighted to hear that you had such a positive experience with our customer service.
We’ll be sure to share your kind words with the team!
Great customer service and product!!
Antwort von Astra Straps CA
Hello Kathy,
Thank you for the feedback!
We’re so pleased to hear that you’re happy with both our customer service and the product.
It’s always great to know our team could provide you with a positive experience!
They keep trying to get you to buy something else when asking for a return. So far 4 emails back and forth to get a return authorization for a band that is too narrow.
This is my second order from astrastraps.ca
The site could be a little easier to navigate in terms of finding previous orders but the customer service is excellent and the products are very good - what you see is what you get. Returns are made easy and there is a huge variety of products to choose from. I'm very pleased with my purchases.
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.
