Ashby Aromatherapy Bewertungen 

161
•
TrustScore 2 von 5

1.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I have previously brought items from this shop directly and they were great so tried online this time as not due trip into lincoln and wanted to get present for someone I knew would love the products.... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Placed an order online in the 18th Oct, not received. Tried to contact via webchat with no reply, emailed with no reply, rang a mobile number given on their Facebook page, no answer (this number was... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I would love to review the products but as I never received them I can't. Despite several emails to the company I have heard nothing. I even attempted to phone them, but the number on the web site is... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Do not buy online from this company. They take your money and do not send the purchases. They do not respond to emails and their telephone number is disconnected. I spoke to somebody from the neighbou... Mehr ansehen

Unternehmensdetails

  1. Aromatherapiebedarf
  2. Drogeriemarkt
  3. Fachhandel für Haarpflegeprodukte
  4. Großhändler für Kosmetikprodukte

Informationen, die aus verschiedenen externen Quellen stammen

Ashby Aromatherapy products are all carefully blended by hand in the UK, infused with the highest quality essential oils and plenty of indulgence.


Kontaktinformationen

1.8

Mangelhaft

TrustScore 2 von 5

161 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

1.8

Alle Bewertungen

(161)

5 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Excellent

Excellent! Ordered online, found a couple of teething problems which were dealt with by Ash promptly and courteously. Super fast delivery and excellent item. I'm a very pleased customer and i highly recommend this lovely shop. Many thanks again.

1. August 2021
Bewertet mit 1 von 5 Sternen

I have previously placed orders with…

I have previously placed orders with Ashby and although a few initial problems with postage cost accumulated this was sorted and products received were lovely .however this time I placed an order on the 26th of june which i didnt recieve I have contacted ashby aromatherapy twice this week regarding this and although messages were seen ,I did not receive a reply and still no order .Disappointing and I think it will refrain from ordering again..

9. Juli 2021
Bewertung ohne vorherige Einladung
Ashby Aromatherapy-Logo

Antwort von Ashby Aromatherapy

I don’t even now where to start with this one review. The customer made contact via Instagram messenger, to which a automatic message is sent out. Whilst it looks like the message have been read, it is not always the case. To be honest the only time this came to light was when a 1 star review was left, and a email came through from Trust pilot. I will be honest I was cross and left a abrupt message, as I had no communication from the customer, until we discovered the method of contact was via Instagram. I not wishing to be rude, but the order confirmation that we send out has our telephone numbers and email address to contact us regarding missing orders.
I explained to the customer about not receiving the messages, and also that I was off work due to Food poisoning hence the delay in dispatch, and that this information was posted on our social media sites that we was closed. I also explained that the fact Facebook, Instagram and Instant message chat, don’t work together anymore with our website due to changes made by these platforms, and that is why the messages was not answered, and I also apologised for my abrupt message after exchanging messages.

Sadly the order arrived and one essential oil was missing. The annoying thing is, when I placed this international order, it was the only one I had to do. I remember clearly what was packed. my response was short as I found it very strange, but again what I believe to be correct could be wrong as I was not 100% better when returning to
Work. Furthermore I also go the customer mixed up with someone else that was in the habit of saying items was missing from every order. I have refund for the missing item, and managed to separate the customers details from a similar account.

At the end of the day I don’t think we could ever agree to disagree on this matter, and no matter what I say or do, it will nor rectify this matters We was both to blame here, more so myself, my automatic response to a 1 star review when I had no emails or calls, to discover the customer had been messaging through social media platforms to which was not seen. I only found the messages by typing in the customers name into Instagram search, to which it was waiting for a accept invite on Instagram. Personally if I was waiting for a order i would pick up the phone and make contact or use the email address provided. But we are only human, and I do see my mistake and how I handled this matter. But after establishing several facts the customer was still not happy with it the overall outcome, and whilst I can see why, there is 2 sides to the story - hence my response to this message.



Bewertet mit 5 von 5 Sternen

Store review

Visited Ashby Aromatherapy earlier in the week. Such a lovely shop with excellent customer service! Love my new goodies!

8. Juli 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant product, great ethics and smells amazing!

Brilliant product that leaves you with that spa feeling for a value for money price

I just purchased the feel warm lotion and it’s given my dry mum hands a new lease of life. You can tell that it absorbs right into your skin. I put it on in the night and leaves me feeling all relaxed for bed.

Meena

2. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Customer service excellent

I was very impressed with the customer service and so delighted with the Himalayan Salt Lamp when it arrived, that I ordered a further two!

I would strongly recommend.

29. April 2021
Bewertet mit 5 von 5 Sternen

Amazing customer service

Amazing customer service
Arrived so quickly and my sister loved the gift I bought her. I will definitely be buying from Ash again :)

23. Februar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Himalayan salt lamp - great service!

Ordered a Himalayan salt lamp. Within a couple of hours of placing my order I was contacted to ask if I’d like to choose my own lamp and was sent a video and photos of different lamps available which was great as they’re all so different. It was delivered well-packaged and with clear instructions. I’m delighted with the product and service. Big thank you!

6. Februar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic smelling natural products

I am so impressed with the lemongrass, geranium and lavender soap and hand lotion. These products are natural with a wonderful uplifting smell. I would definitely recommend purchasing these products with everybody washing their hands so much more due to Covid 19. I would also recommend the face mask mist which is so refreshing and cooling when you have to wear a face mask all day.
A great local company with quality products, excellent customer service and speedy delivery.

24. Januar 2021
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr