ASAP 24/7 Plumbers Bewertungen 

DO NOT RECOMMEND - Check reviews before booking emergency call-outs.
​Booked an emergency repair on a leaking toilet for a vulnerable family member to stop water ingress into the property below. The engineer who attended was polite and completed the physical repair, but the dispatch company's billing structure and contractual terms are extortionate.
​Inflated Labour Billing: Charged for multiple full hours of emergency labour despite the actual physical fix taking under an hour, due to aggressive rounding terms and timing rules.
​Unsubstantiated Material Costs: Billed a heavily marked-up materials fee for basic sealant, with zero itemisation or proof of trade cost.
​Extravagant Admin Surcharge: A mandatory 20% "Administration Fee" was tacked on top of the entire bill alongside full VAT.
​No Aftercare or Dispute Resolution: The total invoice ran into well over £1,000 for a minor fix. A formal written dispute requesting basic job logs, material breakdowns, and a proper VAT invoice was completely ignored past statutory deadlines.
​This business operates as a dispatch agency exploiting high-stress emergencies with predatory fee structures.

I strongly suggest looking elsewhere

Scam. Do NOT call this company! Their pricing structure is predatory at best. Tried to charge over £800 for a 40-minute job including for £200+VAT for jetting despite no jetting taking place. Even so, the bill came to over £600. They are middlemen. Plumber that attended (who is a local business) was actually quite apologetic about the whole thing. Just use a local plumber!

This was a simple one-minute job they wanted £501.10 for! Avoid this outfit!!! They work out of 18 Burlington Gardens, London, W3 6BA according to their paperwork. Checking my map app, that's a private house or flat within a house in Acton, West London, UK.
When I rang the advertised number, the person who responded said the person she was sending would explain the hourly rate. His "explanation" was to try to get me to sign a watertight (pun intended!) five-page service agreement which would have legally obliged me to cough up that amount!
I was happy to pay the £69 plus VAT call-out, but when I saw the hourly on-site rate was £279 plus VAT plus another 20 per cent "admin" fee - cunningly worded as a 0.2 (decimal) charge on top of the entire total, I refused.
The agent claimed she had said over the phone it would be "£250" - her words. I said as she had not even got that right it proved she had not said it at all when I asked. She lost her temper and huffily told me to make whatever hourly rate with the man on the spot then cut me off, so that is what I did as a private arrangement between him and me.
So in all I paid something in total which I thought was reasonable for an emergency which I could not initially have sorted myself even though it turned out to be a simple job of applying a proper plunger to pop the trapped plug out and allow the sink water to drain away.
The person they sent had the totally irrelevant JIB qualification of water jetting which he showed me as identification when he arrived on the doorstep looking anything but professional in shorts and vest!
This is a break-down of what Asap 24/7 hoped to charge me including VAT if I had been foolish enough to sign the agreement their on-site operative waved in front of my nose:
£ 82.80 call-out
£334.80 hourly rate or part thereof
£417.50 sub-total
PLUS
£83.50 “admin charge” on the above total
GRAND TOTAL: £501.10
At first reading of the service agreement, that “0.2 (Decimal)” charge to be added to the above sub-total looks like 0.2 PER CENT.
But the word “Decimal" gives it away - it is, in fact, *another* 20% on top of everything equalling the £83.50 admin charge you see above.
So add all those figures together and you have the £501.10 they tried through their operative to fleece me for.
The operative said he gets 20 percent, so that'd be £69.60 or, if VAT is added, £83.52.
That'd leave the company with between £431.50 and £417.58 pure profit. Outrageous!!!
They rely on more urgent and stressful emergencies to reel you in and also say in their service agreement that the operative will not come in to do the work until you sign the agreement - and crucially won't leave the premises until you've paid, which is by instant bank electronic transfer which it is difficult, but not impossible if you're quick, to retrieve once you've hit the "send" button.
A more reputable company, apart from being upfront and not misleading about all the charges, would offer credit card payment as you have better consumer rights if you pay by that method, and I suspect Asap 24/7 knows this very well!
This company boasts "no hidden charges" and has some reviews which are just on their website so not verified.
The ones I see here are, and like mine tell a grim and similar story because the company is playing on the fact that people who call them out have such awful, stressul emergencies that they have no option but to accept the charge.
The lesson is, if caught on the doorstep like me, to be firm with the operative and to counter any nastiness by calling the police which might make them think twice about insisting. I was lucky as the deal I struck was what I would have expected to pay for such a call-out and work done.
But the other golden rule is run the company name through either this website or another such as Google review. But maybe the real answer is, don't wait for the emergency but build up a list of trusted suppliers - either by online genuine reviews or by word of mouth.
So I hope by adding this to the other one-star negative reviews, readers will be alerted to apply the simple rule “CAVEAT EMPTOR!!!”.
Or in plain English BUYER BEWARE!!! - then give this outfit a big, fat swerve!!

Service costs 5 times the price of my washing machine and left it completely broken…

I have clicked one start because there is not option for none. I would give minus 100
A complete scam, exorbitant and high prices . They demanded to sign and accept their wrong terms and quotation before even the plumber checked what the problem was. I ended up paying for the "call out" service, just for the plumber to stand up and talk to his office to check on how much they would charge, without even touching and looking at anything at all. They should be fine for scamming and taking advantage of people like this!! They do not explain by phone how the price for the services until they are on site.

How they can say 1 hour is from 1 to 59 minutes and if the plumber spent 1 hour and 1 minute they charge for 2 hours!

Total rip off.
Was told on the phone 20-40 mins ended up being 90 mins and 3 calls of me chasing.
When he arrived I was send an estimate for the work, while there water pouring out a pipe all over your carpets they know you aren’t going to read the fine print I saw that it said £350 per hour which I thought was exorbitant but I felt like I had no choice as I was desperate and it was late on a Saturday night so I agreed he did stop the leak which took him about 45 minutes then I was sent the invoice which had added VAT plus a 20% admin fee plus £100 parts in total it came to about £750. This is a disgrace I’ve since been told by other plumbers that the parts would’ve costed no more than £5.
This company is completely unethical take advantage of people in desperate situations.

It's a shame there isn't an option to give a zero star for this company. I contacted them in an emergency and so didn't check reviews first. I wish I had. I hope nobody else uses them.

Firstly, the plumber is good at his job.
But… the invoice structure is absolutely horrific. They start out with a generic labour and call out fee via email. Which is extortionate. What they fail to mention is the admin fee percentage and any other material costs that are involved and just slap a price on the end expecting you to pay it while the plumber stands there awkwardly waiting.
Please do not use this company. They will extort you for what you can.

Hopefully the more negative comments will give this company the karma they deserve.

Do not sign this company's service level agreement! They will not start work until you digitally sign and will not leave your property until you pay by bank transfer or cash. Beware, that their emergency call out charge is £59.99 but their hourly rate is £379!
If you do sign under duress and then try to cancel, they will say that you have signed away your consumer rights and have to pay anyway! According to my research, you cannot simply sign away your consumer rights!

Worst Company ever they Rip you off and all the other bad reviewers where correct Scammers, scammers, scammers tried to make me pay £2,106.72 just to plumber a washing machine in after clearing a blockage and just changed a leaky pipe, ridiculous.wasted time pretending to be unblock my bath and then the plumber on the phone wasting time to make the price bump up.

No one,I mean no one go with them.

It's that bad I was threaten with debt collects turning up at my house to threaten me with paying and the plumber said he would turn up at my house rip everything out and give me the money back that I paid, they should be closed down with there bullying behaviour, please don't allow them in your house as it will result in you having to call the police on them for threathing behaviour and they won't leave once there in your house.

I have even had to report them to trading stands so they don't get away with doing it to others.

Absolutely disgusting.

Send you a terms and condition form that you have to agree to on the spot involving disgusting hidden prices. Charged me over a grand for a gas appliance check and and certificate.

Avoid like the plague and find someone local.

Once again disgusting.

These guys are absolute scammers. Their entire business model hinges on "how do I get this guy out of my house".

The website said no hidden fees. This is a complete lie.
I called up and was asked only for my problem and address. The lady said someone would be over in 90 minutes . (Keep that in mind for later in the story)

Guy comes over and checks plumbing and suggests there might be a solidified block in our system.
Quote comes in: 347 PER HOUR plus a £79 call out fee (somewhat understandable) Plus a service charge. "0.2 of the bill (decimal)". That's 20% by the way. Sounds like a hidden fee.

So I say that is quite high no? He calls up his agency and they say £350 flat rate. So from £347 PER HOUR, we go to £350 flat rate. That is a significant discount. Almost like the first number is entirely made up.

So I say £200 or nothing. He says "that's the lowest we can go". He also says "no one is gonna do this for less than £300" (keep that in mind as well". So I decide to take the loss and pay the call out so he can get out of my house.

He then informs me of two extra charges, VAT and BLACK WALL TUNNEL FEE for travelling through the black wall tunnel.

I point to the bit on his website saying NO HIDDEN FEES. He tells me I would have been told about this. I was not.

I cough up the payment to this guy just to get him out of my house. As he leaves he says "I'll do it for 180 off the books". So someone would do it for less than 300. Great.

So that's my experience. Next time ask your neighbours and go for plumbers who are certified.

SCAM company! Avoid at all cost! Charged us £1000 for 30mins of work fixing a very simple issue. Avoid avoid!!

Do not use this company. I called them in an emergency so expected to pay a premium, but ended up feeling totally ripped off. The call out fee was £79. Before the plumber starts to identify the problem, you have to respond to an email that is sent confirming the hourly rate (£328) and a line underneath, admin fee written as 0.2 (decimal) of total cost. With water running through my ceiling from the toilet, I didn’t actually note the significance of the cleverly “hidden” 20% admin fee, recorded as 0.2
(decimal) Instead, I asked how long the job would take. I was told an hour - I was very conscious of the clock ticking and note that even if they go one minute over the hour, you will be charged for another full hour. I noticed on the invoice that the plumber had obviously recorded that he had arrived at 4.17 pm - in hindsight, they do not factor in the time that you have to wait before the work starts as you need to sign the email that is sent, which ended up in my junk email. Once the job was done, an invoice was sent through which you need to pay before the plumber leaves. The cost was ridiculous- nearly £700, I thought it was an error and that I had been charged for 2 hours and then saw the admin fee of nearly £100 - I asked what that related to and was told it was to cover the cost of the call to the company and the emails!! I was advised to call the company to discuss. The phone was not answered and so the plumber called from his phone so that I could speak to them. The call was on speaker phone - the women was INCREDIBLY rude. I said that the only thing I could do would be to leave a negative review, at which point she said they would charge me for an extra hour! The poor plumber, very young and obviously not in a position to challenge the company.

I will be taking this to the watchdog and trading standards.

Jimmy and asap heating are just fantastic. Super friendly, always on time and excellent work and a highly competitive rate. Delight I have this as my regular engineer. It reassuring to have some so good as your regular. Cannot recommend ASAP heating enough. Best I have ever had.

Do not use these people they are scammers!!!!
I had water leaking from my loft into my kitchen, I called them to come out, they sent an engineer who asked me to respond to an email giving them the go ahead, unknown to me they were attempting to charge me £379 an hour!!! As soon as I saw their hourly rate I asked the engineer to stop what he was doing, I called the company and cancelled the order, these people need to be investigated by the trading standards as they are trying to extort vulnerable or unsuspecting people.

DO NOT USE.

Total scam. Will con you into accepting aggressive pricing structure through unclear terms document.

Person who subsequently came to fix work after said he didn’t think they’d even sent a plumber.

I called them about a leak in my toilet. It was a small leak, cost almost £500.00. I don't know what the plumber did it lasted for 3 days now I have a flooded bathroom. This company is a Scam

COMPLETE SCAM COMPANY.
Pressured into accepting an email that accepts the work however the price that was agreed on was completely different to the final price of over £500 for 10 mins of work unblocking a pipe. apparently the hourly rate is over 400 (we found out after) DO NOT USE THIS COMPANY. They were completely rude on the phone aswell and wouldn’t take accountability for the scam.

Horrendous company. Charged us £609 to silicone a leaky tap, that was all. A real plumber went in the same day and explained that the previous guys (Asap 24/7 plumbers) had no idea what they were doing. DO NOT USE, DO NOT CALL, NEVER EVER USE THIS COMPANY. COMPLETE SCAM ARTISTS, TAKING ADVANTAGE AND DOING NO WORK.