Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
These are gorgeous and have been awesome to configure, unfortunately during transit the box was destroyed and the largest one is super bent and warped and is too bent to hang in the wall as it’s curve... Mehr ansehen
We bought the Eddy mirror, and we could not be happier! This mirror now hangs in our entryway/outside veranda. We only had it for a week, but the compliments have been many!!!!! It has that coastal... Mehr ansehen
The baskets are heavy and well made. But, I purchased them because of the designs shown on the picture. The baskets I received have no or very little geometric design. I bought them for a summer home... Mehr ansehen
Unternehmensdetails
- Haushaltswarengeschäft
- Kunsthandwerk
- Korbhersteller
- Geschäft für Präsentkörbe
- Fachhandel für Küchenbedarf
Vom Unternehmen geschrieben
Wicker baskets, wall-woven decors, placemats & trays handcrafted from seagrass, water hyacinth, rattan, and bamboo, all products contain Vietnam's nature and the story behind its people original here.
Kontaktinformationen
1769 Shipman Dr, San Antonio, TX 78219, United States, 78219, San Antonio, Vereinigte Staaten
- welcome@arterahome.com
- arterahome.com
3.1
Akzeptabel
37 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 38 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Eddy Mirror ....The Perfect Coastal Vibe!!!!!
We bought the Eddy mirror, and we could not be happier! This mirror now hangs in our entryway/outside veranda. We only had it for a week, but the compliments have been many!!!!! It has that coastal vibe we were looking for. It not only looks terrific, but the customer service from this small company was the biggest standout! Packed and shipped perfectly. This is not a one-time purchase for us; we plan to order from this company again in the very near future!
1. Mai 2026
Bewertung ohne vorherige Einladung
I got wall decor and love it
I got wall decor and love it! So quality and chic piece
20. April 2026
Bewertung ohne vorherige Einladung
Where is the pictured designs?
The baskets are heavy and well made. But, I purchased them because of the designs shown on the picture. The baskets I received have no or very little geometric design. I bought them for a summer home I recently acquired, and didn't open the box until recently. Not sure if I will take them there as my plan was to adorn some wall space with the lovely designs
6. Januar 2026
Products are made very well
2. März 2026
Antwort von Artera Home
Thank you for your kind feedback. We truly appreciate it and are glad to assist you. ✨
Best customer service
What an amazing experience to deal with a customer service from this company! I wish every company was run this way! I received a beautiful mirror and have had nothing but compliments on it! Can’t wait to make another purchase from ARTERA HOME!
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Artera Home
Thank you for your kind feedback. We truly appreciate it and are glad to assist you. ✨
I am still waiting for my shipment that…
I am still waiting for my shipment that was due on the 9th this no response from anyone as to where it might be.
2. März 2026
Antwort von Artera Home
Hi Nanci,
Thank you for reaching out, and I'm sorry for the frustration with your delivery. We completely understand how disappointing it is when a shipment doesn't arrive on time.
We've been seeing some delays with USPS lately that have unfortunately pushed back a number of deliveries beyond their estimated dates. We're looking into the status of your order right now.
As a small business, we kindly ask for up to 24 hours so we can track down the details and get back to you with a clear update on where your package is. You'll hear from us soon.
We appreciate your patience, Nanci, and we're committed to making this right.
Warmly,
Peter Nguyen
Artera Home
I really love the design of the wall…
I really love the design of the wall art. They work perfectly on my wall and with my decor.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Artera Home
Thank you for your kind feedback. We truly appreciate it and are glad to assist you. ✨
Artera Home
Not a stool
Said could double as a stool,the rim is flimsy bamboo and if you put an adult on that seat the weight would damage the rim,it is not strong enough. Shipping took a long time as well.
9. März 2026
Antwort von Artera Home
Thank you very much for taking the time to share your feedback with us, we truly appreciate it. While the basket is not designed to be used as a stool, it can still work beautifully as a storage basket or a decorative side table in your space.
We also sincerely apologize for the long shipping time. We are currently working on improving our shipping process to provide a better experience for our customers.
We truly hope the piece will still bring a warm, natural touch and complement your home decor.
Artera Home
I had a free shipping discount that was…
I had a free shipping discount that was missed. It wasn't applied post purchase and customer service was horrible
3. März 2026
Antwort von Artera Home
We sincerely apologize for the inconvenience you experienced. Our customer support team will review your case and assist you as soon as possible. Thank you for bringing this to our attention.
Artera Home
Lost
I haven't received my order and I wasn't told it was lost until I reached out looking for it. I've been told it will reship but have not been advised when that will occur.
2. März 2026
Antwort von Artera Home
We’re sorry to hear about your experience. Our team is currently looking into this and handling the reshipment. Thank you for your patience.
Warm regards,
Artera Home Team
Wall baskets arrived very late/damaged
Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought these because they looked beautiful but there is absolutely no customer service.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Artera Home
We’re very sorry to hear about your experience. We sincerely apologize that your wall baskets arrived late and that one piece was damaged when you opened the package. We also regret that you did not receive a timely response from us.
We are currently reviewing and improving our customer service process to ensure this does not happen again. Your feedback is extremely valuable and helps us do better.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.
Artera Home.
Fantastic customer service!
23. Januar 2026
Antwort von Artera Home
Thank you for your kind feedback. We truly appreciate it and are glad to assist you. ✨
Love the way you tell the whole story…
Love the way you tell the whole story of how your p er inducts are made. Love that you continued to update me after I place my order & sent me a picture of the woman who made my wall hangings!!
7. Januar 2026
Antwort von Artera Home
Thank you so much for your lovely feedback! We’re so glad you enjoyed the story behind the piece and meeting the artisan who made it. Your support means the world to us ✨
Antwort von Artera Home
We’re truly sorry that the mirror arrived broken. We acknowledge that our packaging experience was not sufficient and are actively improving it to prevent this from happening again. We hope we’ll have the opportunity to serve you better in the future.
still never received my order after a…
still never received my order after a month. I keep getting the same nonsense that it’s coming. Do not order from them
27. Oktober 2025
Basket Bliss Everyday
The quality of the baskets are great and it looks amazing on the wall in my entryway and the price was decent not expensive would definitely purchase from Ayer’s Home again for h waitvi already did thank you 😊
3. November 2025
PAYING CUSTOMS + DELAY
Such a dragged on wait to get my stuff. Took so long to get my order shipped, customer service was not the best, and now dealing with customs and having to pay for it because I was told by USPS that you guys are using fake labels. Let your customers know about paying for customs. Will never be buying from here again. Not worth the hassle.
22. Oktober 2025
We have not received most of our order
We have not received most of our order, and are not provided tracking or mention of the rest.
11. Oktober 2025
The large woven circle has a couple…
The large woven circle has a couple loose strings. I sent an email to ask for help or a replacement.
8. Oktober 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.