ARLO HUDSON. Bewertungen 237

TrustScore 4.5 von 5

4.6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Due to a technical error on the site one pair of trunks were sent in the wrong size. I contacted you and the next day i recieved a very nice reply to replace them in the correct size. This was sp... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great short undies-lol, I meant to order the trunks I placed on my first order but anyway the last order sent was the same great quality and if if not my style!

Bewertet mit 5 von 5 Sternen

Excellent all round and customer care goes above and beyond too! These are the best T-shirts my husband has worn. Arlo Hudson quality is fantastic in T-shirts and underwear, they wash and wear so we... Mehr ansehen

Bewertet mit 3 von 5 Sternen

Stylish and comfortable underwear to begin with, but every pair does not last more than 6 months (if you’re lucky). I’ve followed wash and dry instructions, but the material becomes so thin and thread... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Unterwäschegeschäft

Vom Unternehmen geschrieben

After years of disapointment and frustration with the state of men's underwear, we decided to make a change. For too long, we have all fallen victim to "buying the brand" around our waist, with little to zero innovation in product design, transparency within the supply chain, or passion behind the product. We believe underwear is the fundamental core of any wardrobe, and should not be an afterthought. After two years of testing, learning and developing, we released our first range. We design every product from scratch, obsessing over quality, functionality and aesthetic, and have lots more to come. It's time for change down below.


Kontaktinformationen

4.6

Hervorragend

TrustScore 4.5 von 5

237 Bewertungen

5 Sterne
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1 Stern

Bittet Kunden um Bewertungen

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Bewertet mit 5 von 5 Sternen

Comfortable and great looking boxers

Comfortable and great looking boxers! The material there made of feels very soft and is way more comfortable than my old cotton ones. I would highly recommend Arlo Hudson if you are looking for sustainably made comfortable boxers.

8. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Placed an order with promised delivery…

Edit to previous review. Got contacted by Arlo, they had an issue with their email system which meant that the normal process wasn't followed when they noted that the colour I had ordered wasn't in stock. The owner of the company reached out and resolved my delivery issues. The underwear is amazing and so comfortable as they state on their site. I am so pleased that I held out and waited for them to arrive. Special thanks to Elliot for sorting everything. Here's my original review which doesn't accurately reflect the quality of the underwear "Placed an order with promised delivery in 2-3 working days. 13 days later, 3 ignored emails to customer support. Final pitch was to message via Facebook page to see if I get any response. I'm giving them another week before I claim cashback via my credit card. Very poor customer service, don't provide delivery dates that you cannot meet and choose to ignore all contact from customers. Very disappointed". Needless to say no longer disappointed. Thanks Elliot for everything would happily recommend these to everyone.😉

28. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I was a skeptic when I heard these were…

I was a skeptic when I heard these were the best underwear out there (you hear it a lot)! But these really are - they’re super comfortable and breathable and the quality is fantastic. I’ve had mine for over a year and the wear and tear you’d expect is pretty practically non existent. Well done!

15. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Product and Service

Great product and service. My order arrived quickly and the quality of the product was very impressive. I will be buying more so that I can wear a pair every day of the week!

14. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The turned a sceptic into a believer

I was a bit skeptical of going for a new underwear brand at first, but I am very glad I did!

The underwear feels very luxurious and unlike anything else I have worn. Not the cheapest on the market but worth it in my opinion.

The delivery was very fast and the underwear arrived in nice sustainable packaging which was great to see.

I went for Black this time, but will try some of the other colours next!

17. September 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Setting the bar

Setting the bar for quality, style and everything else. Products arrived on time, exactly as described. Great value for money considering the quality and the detailing. Slick branding too. Would recommend to anyone!

14. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Awesome pair of boxers

Awesome pair of boxers, highly recommend. They are super comfy and worth the price! Will be back to buy a multi pack next time :)

10. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great boxers

Great boxers. Bought for my boyfriend and he loves them. Would definitely buy again

5. September 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Whilst a little hesitant to stray away…

Whilst a little hesitant to stray away from my usual branded boxers, I was not disappointed with the results.

The package came nicely presented and ahead of time ... couldn't ask for much more. I'm amazed more people haven't clocked onto the brand yet!!

21. September 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

TERRIBLE CUSTOMER SERVICE

Hi Daniel (Founder) My order (Order #3540 confirmed) arrived quickly and in a beautiful recycling package.Thank you. Unfortunately my experience with Arlo has been and it continues to be TERRIBLE! I have ordered a pack of 3 briefs. They were a present. The person I bought for didn't like them and I simply wanted to return the items and get a refund. Simple right? You would think so. Your customer care is non-existent. Does anyone even check the emails from customers? I have after days managed to speak through email to Elliot, your co-founder, and after quickly saying 'sorry please send the items back to this address' he disappeared....again! ARGGGHHH. You say on your website 'free returns'. Well I am still trying to find out how you get this free returns. Please SORT IT and get back to me so I can organise this return asap. This is the second review I write (the first is on your website although it doesn't appear anywhere and you only have 5s ratings there.....erm....) but I have a feeling I will have to plaster your social media in order to get anywhere. VERY DISSATISFIED!!!

20. September 2022
Bewertung ohne vorherige Einladung
ARLO HUDSON.-Logo

Antwort von ARLO HUDSON.

Hi Daniele,

Thank you for your review.

As a brand we strive to provide excellent customer service, and we are truly sorry that this was not the case with the return of your order.

We will of course cover the cost of the return as promised, and I have reached out to you directly via email.

We have recently migrated from one customer service software tool to another, and subsequently have had some message issues between inboxes over the last few days - which is not acceptable and we apologise for.

This migration is now complete so it should not cause any issues in the future.

Kind regards,
Elliot
Co-Founder

Bewertet mit 5 von 5 Sternen

10/10 product

10/10 product, always my go
to pair now. Great service as well. Would definitely recommend!

14. September 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Quality issue. Excellent product but the crotch panel…

Excellent product but the crotch panel has dissolved on 4 of my 9 pairs in a matter of weeks

Multiple attempts to contact customer service with no reply

Order Number: 3054

Update
All 15 pairs of Arlo Hudson underwear has had the crotch panel open up.

4. September 2022
Bewertung ohne vorherige Einladung
ARLO HUDSON.-Logo

Antwort von ARLO HUDSON.

Hi Steve,

We are awfully sorry that there have been issues with some of your underwear.

This should absolutely not happen at all, and we will of course send out some replacements.

We have tried to locate the emails and your order number but are currently struggling.

If you wouldn't mind sending an email to: contact@arlohudson.com, with your order number or confirmation, we can get the replacement processed ASAP.

Kind regards,

James

- Customer Support Team

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