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In my case, the app has no upload area at all, so KYC means a laptop or nothing, and the email doesn't say that. Spent an evening trying to attach a passport photo to a support chat window that will not take files.

The withdrawal request minimum moved between me depositing and me cashing out, £10 to £20. I only noticed since the request bounced back with an error notice I had to read through three times.

From my experience, was told the first withdrawal request needs a manual check, fine, although no one stated the manual check happens once a day at a time nobody will name. £35, Four days, still nothing showing.

The withdrawal screen estimates two working days, the FAQ states three to five, and the email confirming the request states up to ten. Which of the three do they actually work to? Mine took nine and no one could say why.

I wanted to know which games count at 100% toward wagering.
The response was a link to the general conditions.
Asked again and the same link returned, signed off with THANKS FOR YOUR PATIENCE.

Request 77401 sat with no response for five days and then closed itself automatically for inactivity, which is a strange word for it when the withdrawal question was was left waiting entirely at their end

I sent an email friday about a stuck withdrawal request. Auto response promising 24 hours. Nothing saturday, nothing sunday, nothing monday

A reply landed tuesday asking for information already in the first email

On the phone, the game list loads roughly twelve tiles and then refuses to scroll any further until I back out and open it again. Trying to find anything beyond that first batch becomes a proper chore.

The representative was polite enough, I will say that much, but she answered a question about bonus wagering that I hadn't asked. Mine was about a £75 withdrawal request remained in review since tuesday.

Raised case 66230 from the phone on the bus, described the frozen promotional balance, and the response requested a screenshot. The app can't attach files, which I explained, and the next reply asked for the screenshot again anyway.

Complimentary spins credited on a title I hadn't opened before, ran out inside 24 hours, and the winnings were capped at £5 which nothing on the promotion screen had mentioned before I activated it!

Big Bass resets my stake to the minimum every time I close the game. Since I shut the laptop down each night, I have to set the stake again at the start of every session.

I do not understand why it cannot remember the last value used.

From my experience, the promo said new games contribute fully, then major Bass turned out to be excluded from it, and the exclusion listing is dated two full weeks after the offer went live on the website.

Callum explained to me the £30 bonus would be back in the balance by the evening and it wasn't, and when I asked the following day a different representative stated no such promise appears on the account! Nothing in writing either.

£100 Out.
Sat pending for five days.
Approved.
Then pending again for two more.
Paid on day eight!
The withdrawal screen still states most withdrawals complete inside 24 hours of the request being deposited

The jackpot totals on the game lobby tiles are hours behind whats inside the game. One tile stated £48,000 and the game itself stated £51,200 the same evening, and no one on support chat could explain the difference.

From my experience, claimed the offer, wagered it in one evening, and then the bonus winnings sat locked for another 48 hours awaiting processing a review no one mentioned while I was claiming the thing itself

After work I was on the sofa trying to launch Eye of Horus. It gave me a blank grey screen twice, then finally opened on the third attempt with my stake reset to ten pence.

So the payout goes in sunday night, monday it states approved, tuesday it states awaiting processing again, wednesday I ask, thursday they say it was a system thing, friday approved again and the £95 lands the tuesday after that

In my case, hannah stated the review would be done by the 12th. On the 13th the withdrawal request still read UNDER REVIEW, and the agent that day stated there was no target date on it and never had been one on the account.