Arbor Education Bewertungen 

Can't even log in or make up a password. Absolutely awful my daughter is so anxious about her school trip to London and I can't secure her space. Bring back pre millennium cash for god sake

The only good review of this on Trustpilot isn't even about the Arbor app, ironically, which I've reported to Trustpilot. This app is absolutely diabolical and clearly has been for a good few years with NO changes. I have no idea why my child's school trust decided to move to this. Their lack of customer service and fobbing parents off to schools - who are NOT technically qualified to be advising on why this app isn't working - is a big red flag.

Terrible app, so hard to book an afterschool club, way too many clicks and god forbid you don’t have enough money on the balance to cover for the clubs you will have to start over the whole selection process as there is no way to top it up, and even worse you can’t cancel the clubs on the app you have to contact the school office ?! Ridiculous

This app is awfull to use on top ot that it forces password changes so thats me locked out as it needs the password i dont use as its normally a fingerprint login so ive no odea now what it is so gave up and switched my kids to packed lunch

This is quite possibly the worst app I have ever used. Unbelievably over complicated. Why so many clicks to action a simple request. This does not even deserve one star. I cannot believe this was ever launched. This app is shocking.

Oh my goodness, sooooooo bad

Why isn't zero stars, or negative stars an option? Loath to give it one star, but oddly, that's the minimum I have to give in order to leave a review! [Come on Trustpilot - that really doesn't make a lot of sense.]

As a school governor, I felt compelled to leave negative feedback about this app.

Arbor refuse to help parents resolve issues. Instead, they make the school responsible for all of it's application support to carers/parents.

So assuming my child's school are giving me the correct information:

Arbor designed an application that never considered that two parents/carers might both like to receive important messages about their child. Only one parent (my spouse) can receive messages, despite us both having accounts for the same child. We can see notices and approvals. But important messages? - No, they can only ever go to one parent/carer with Arbor!

Terrible terrible terrible. Avoid at all costs. The school hate it, the parents hate it.

im writing from a pupils view arbor is rubbish it reminds me of being sick in my mouth the colours look like sick and the website is just bad in every way WORST WEBSITE EVER

Worst app I have ever had to use. Seems to actively make the homework experience as bad as possible for students and parents. Cannot imagine any workplace ever using a system so full or errors and issues.

Sam and the team at Arbour could not have been more helpful with my move in. They went above and beyond to help me, I can't thank them enough. My apartment is stunning. I am incredibly happy to be here and Arbour really does have a community and support.

Our school have moved from Sims and class charts to Arbor and we all hate it. It is very difficult to use. Simple tasks that could be done quickly now take twice as long. The kids and parents hate it too! Just awful. It's making staff miserable as none of us know how to use it and not one person in school can provide adequate training as nobody seems to be able to use it properly!

I HATE this website.... I think the fact that they specifically tell you that under no circumstances are you to contact them but rather go through the school pretty much says it all.

I have literally spent nights awake crying at the mess this company has put me in. There is nothing in my invoice box because I have paid my childcare bill.... There is no record anywhere on the site that I even had a childcare bill it just says a balance of £0 but it means I can't now claim back my childcare costs because although I have proof I paid them I have no proof that I needed to. Surely this company should be trying to save schools work but now I must request the school admin to create me a document saying that I owed this money in the first place. What is the actual point of them.

The website and app is ridiculously user unfriendly, I kind of stumble across things by accident.

As so many other reviews have stated, if I could give minus stars, I would.

Useless. I really wish my kids school didn't use this app. Absolutely rubbish. Doesn't work half the time and very poor design.

Truly awfully application. There is no way to contact teachers, the web version just doesn't work, and the navigation is absolutely appalling. There is no way this was properly tested before it was released otherwise these basic tasks would have been picked up. Possibly the worst application I have ever had to (try) to use. I would emphasise "try" as it cannot be used for anything of any actual use!

I would like to strongly encourage parents of kids who attend all schools which seemingly get trained by Arbor education to collectively create parent portal account log in whilst using parent’s personal data (email address) without parent’s consent, to read carefully the terms of use (which you are effectively forced to agree if you do not want to be labeled that complaining parent). Arbor might use AI tools to process your child’s personal and special category data. Additionally, I have reported them to ICO as their privacy policy assumed automatic right to use above data to create marketing profile for you and also to track your online activities, just shocking.

It's not as clear to navigate as it is on Edulink. With 3 children at the same school it's a nightmare to use

i couldn't see my positves and don't know how to navigate it as well the teachers can't use it.

Loved Class charts and my child at school.

Viva la Class charts

Arbor really is just shocking. Why on earth both my kids schools changed from ParentPay, which was a great app that just worked as it should, to Arbor, possibly THE most poorly designed App I have ever come across. My son forgot his lunchbox so I am trying to add money to his food account but there is no option anywhere. That was on the app, and apps tend to have less options than desktop, so I logged in on my PC but no, there is no option for anything. Absolute C R A P.