I recently purchased the AquaPure fruit and Vegetable cleaning unit and am happy with the unit itself. However, I misplaced my instructions and reached out to the AquaPure Customer Service team for he... Mehr ansehen
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Das sagen Bewerter
I bought an AquaPure round pesticide purifier about a year ago and have been very happy with its use. Unfortunately, something happened to the battery I guess and although it seems to be recharging,... Mehr ansehen
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I bought an Aqupure over a month ago and the printhead arrived scratched and defective, as it can't be opened to change the filters. I'm waiting for a response from the company, but it's absurd that t... Mehr ansehen
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Since I ordered , not for fruits or vegetables ! But for my pond . My geese , ducks , and koi fish are comfortable with the water AND the 99% bacteria , pesticide rodenticide , herbicide , fungicide... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We make safe and healthy produce available for everyone, no matter where you are. With the AquaPure you can have peace of mind knowing that your fruits and vegetables are free of bacteria and chemicals. Our mission is to make healthy eating simple for everyone!
Kontaktinformationen
Keizersgracht 520H, 1017EK, Amsterdam, Niederlande
- hello@aquapure.co
- aquapure.co
2.6
Mangelhaft
88 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
We picked up 2 devices to clean our…
We picked up 2 devices to clean our fruit and both devices stated it has stainless steel, but it still rusted overtime we reach out for support for free replacement. But they denied it as they said we caused it. Stay away from this shady company.
Reach out to me for rust photos
9. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Aquapure
We truly appreciate your feedback and are very sorry to hear about the issues you've experienced with your AquaPure devices. We understand how frustrating it must be to deal with rust and the support process. To clarify, we did not say that you caused the rust, and we did not deny your replacement request for that reason. The request wasn't granted because your AquaPure device is already out of warranty. We did offer an alternative option, but we understand that you are not satisfied with the resolution we provided. Thank you for sharing your experience with us.
Just a wonderful company
Besides offering life-saving products, Aquapure's customer service is exceptional. They respond promptly to requests and always resolve issues to the customer's benefit. I recommend Aquapure to everyone!
25. April 2024
Bewertung ohne vorherige Einladung
Antwort von Aquapure
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you find our customer service exceptional and our products life-saving. Your recommendation means a lot to us, Barb! :)
I bought my Aquapure almost a year ago…
I bought my Aquapure almost a year ago and I use it a lot, very happy because it works really well, it is amazing all the debris that comes out from produce. Unfortunately it stoped working properly a few weeks ago. I contacted them and I received an outstanding customer service from Tiffany. Now she is sending me a new device which I’m very happy about it. Thank you Aquapure Team!
6. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Aquapure
Thank you so much for your positive review, Karla! We're thrilled to hear that you have been enjoying your Aquapure device and that it has been working well for you. We take pride in providing high-quality products that effectively remove debris from produce.
We apologize for the inconvenience you experienced with your device recently. However, we are glad to hear that Tiffany provided you with outstanding customer service and that she is sending you a new device. Our team is dedicated to ensuring that our customers are satisfied with their purchases, and we appreciate your patience and understanding :)
Amazing Little Product
Was amazed at the amount of debris and chemicals this little ion-unit could remove from my produce. I had one question and AquaPure responded quickly. Liked it so much I had one sent to my family for Christmas.
1. August 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
Thank you for your amazing 5-star review, Vacadoug! We're thrilled to hear that you were amazed by the effectiveness of our AquaPure device in removing debris and chemicals from your produce.
We appreciate your support and are glad that you liked our response to your question. It's fantastic to hear that you were so satisfied with your purchase that you decided to gift one to your family for Christmas :)
I ordered 2 units in November and have…
I ordered 2 units in November and have not received them . I have emailed to check and have had no response . These are for Christmas and the date is now December 19th . I called and they referred me to email which I did and have had no response. You were very quick to take my money . I'm getting nervous and would like my money back .
30. November 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
We apologize for any inconvenience caused by the delay in receiving your items, Elaine. We understand that you ordered two units in November and were expecting them to arrive before Christmas.
Upon reviewing our records, we can confirm that we have responded to your previous emails and provided you with the tracking status of your order. It appears that your order is still in transit, and there might be some delay due to the holiday season.
We understand your concerns and assure you that we are doing everything we can to ensure the timely delivery of your order. We kindly ask for your patience during this busy period, as shipping carriers may experience delays.
Didn't work and no company response
I ordered a few units. 2 didn't work after a few uses. No company response
18. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
We apologize for any inconvenience you may have experienced with the AquaPure devices you ordered, Laura. We understand that two of them did not work properly after a few uses, and we are sorry for the frustration this has caused.
We wanted to inform you that we have responded to your previous email regarding the issue, but unfortunately, we have not received a response from you. We understand that this may be frustrating for you, and we would like to assist you further in resolving this matter, so kindly respond to our email. Thank you!
Bought my first aquapure and loved it
Bought my first aquapure and loved it, but had an issue with the top coming off to clean. Bought a second for my vacation home and it is working perfectly. I contacted customer service and they sent a new one to replace the defective one. Great customer service! Hard to find these days. The fruit actually does taste better after using the aquapure. I will probably buy one for my dauthers in law for Thanksgiving and Christmas as hostess gifts.
27. August 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
Thank you for your 5-star review, Stephanie! We're thrilled to hear that you loved your first AquaPure and that it improved the taste of your fruit. We apologize for the issue you experienced with the top coming off for cleaning, but we're glad that our customer service team was able to assist you and send a replacement. We appreciate your kind words about our customer service :)
We're delighted to know that you're considering purchasing AquaPure as hostess gifts for your daughters-in-law for Thanksgiving and Christmas. They're sure to love it too!
Great customer service
My charger had an issue after a few months and I contacted Aquapure Customer Service to ask them if I could buy a new charger. They answered to me very fast and told me they would send me a new one free of charge. Tiffany was in charge of my file and she was absolutely amazing. For some reason the first charger they sent didn't arrive (issues with the supplier) so after a few weeks I contacted her again and she took care of it right away and even asked me to follow up with her after. I received the second charger in a week and let her know right away. This is one of the best customer experience I had with an online purchase. Thank you again Tiffany and Aquapure for taking good care of your customers.
1. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
We are glad to hear that you had a positive experience with AquaPure Customer Service. It's great to know that Tiffany provided excellent assistance and ensured you received a replacement charger promptly. Good customer service can make all the difference, and it's wonderful to see you're satisfied with your online purchase. Thank you for sharing your experience, Mia :)
Aquapure the Healthy Clean and Yum to Fruits and Veggies!
I loved how easy it was to use. My blueberries were firmer and my husband said his strawberries tasted better.
I also ran into a problem with my first one. I contacted customer service. We tried to resolve it by adjusting screws etc. It didn't work. Aqua pure via Natalie sent me a new one. It has been great! So I bought another for my son and daughter-in-law.
You'll even see a difference in the skin of fruits and veggies!
Nancy P
Monkton, MD
25. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
Thank you for sharing your positive experience with our product, Nancy! It's wonderful to hear that you found it easy to use and that it made a noticeable difference in the firmness of your blueberries and the taste of your husband's strawberries. It's also great to know that our customer service team was responsive and helpful in resolving the issue with your AquaPure device :)
Double Aqua-pure purchase
I bought 2 Aquapure one for me, and one for my daughter-in-law and we both inadvertently threw away the charger as we didn't see it hidden at the bottom of the packaging. I managed to retrieve mine from the packaging in the garbage, but my daughter-in-law was not so lucky and lost hers. Customer service at aqua pure responded quickly, and acted immediately and sent out a replacement cord. I wish more companies/manufacturers were as Professional, quick and adept as they are. thank you again, and it was a pleasure doing business with you. 😁😉
Sarah
28. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
Thank you for sharing your experience, Sarah! It's great to hear that our customer service was quick and efficient in resolving the charger issue.
We hope you and your daughter-in-law continue to enjoy your AquaPure devices. Have a great time! 😁😉
Chef and Father giving 2 thumbs up!
I am a chef and father.
Great product.
Excellent customer service. Tiffany was so hopeful!
A solid company I am happy to support!
12. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
Thank you for your kind words, Julian! As a chef and father, it's wonderful to hear that you appreciate our product and the excellent customer service provided by our team. We strive to be a solid company and we're grateful for your support :)
aquapure replacement
My aquapure stopped working about 10 months in and I contacted the team at aquapure who were very responsive and after leading me through a test and maintenance have now sent me a new aquapure- I have become so reliant on having peace of mind with my fruit and veggies so thankyou for the support.
1. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
We are sorry to hear about the issue with your AquaPure, but we are glad to hear that our team provided responsive support and promptly resolved your issue by sending you a new one. It's great to have that peace of mind for your fruits and veggies. Enjoy your renewed confidence in food safety!
I love my AquaPure
I love my AquaPure. I feel so good knowing that it is removing so many toxins from my food. Their customer service has been excellent. I lost the charger and they replaced it for free and quickly. They followed up with me about it and let me know when it shipped.
5. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
That's great, Nicole! We are glad to hear that you already received the new charger and that you were satisfied with our customer service. Enjoy the benefits of your AquaPure and the peace of mind it provides :)
Terrible customer service and super poor quality product
I bought 2 aquapures + a veggie washer (for $29.99 which was 40% off!!!!). As soon as I took the veggie washer out of the parcel, I saw it is a cheap, crap quality plastic product with terrible finishing. Looks like a $1 Chinese piece of junk. Without taking it out if it's plastic I immediately sent an email (29 April 2023, so over a months ago!!) to say I want to return this product. No reaction. Meanwhile I keep receiving promotional emails about the Aquapure products. I sent another email a few weeks later but yet again no reply.
Super poor service and super poor product!!!
2. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
We apologize if the Veggie Washer did not meet your expectations. If you are not happy with it, we will accept your return request and process a refund.
Regarding your previous emails, please be advised that we did not receive them, it seems that they went to the spam folder.
To resolve this issue as soon as possible, please respond to our email. Thank you!
Awesome customer service !
My first purchase was good, it’s working well but somehow it was impossible for me to remove the lid and clean it. So I turned to customer service and they offered to send a replacement. The replacement works perfectly, lid is easy to remove now I can clean it thoroughly after each use !
18. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
We are glad to hear that your first purchase was good overall and that the replacement resolved the issue with the lid. Enjoy the ease of cleaning and happy using, Leslie! :)
Don't have the words.
They've tried to have my review removed, awaiting contact from trustpilot to send screenshots of the emails they 'didn't receive' and order details.
They've also inadvertently lied below, there were no issues with the tracking information, that parcel sat in China for almost 2 weeks, for what reason I do not know.
--------
The whole thing seems like a scam tbh. The way they're throwing away these items on ridiculous sales and continue to email you to buy more cheaper, none of it seems genuine.
Quite baffled by the first response received to review when they had been emailed by me already, and note the contrast in response when it's on trustpilot for everyone to see.
Serious issues with delivery, parcel sat in the same location in China supposedly for well over a week, and then handed to evri of all companies. Delivery not received and emails ignored yet responses given to a trustpilot review.
Would also love to understand the point of being told to repeatedly email them to receive no response. 0 desire to engage any further in this ridiculous back and forth on trustpilot.
9. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
We are sorry if you feel that way, but we are not trying to scam anyone here. If you feel overwhelmed by the frequent marketing emails, we can definitely remove your email address from our mailing list.
Regarding your parcel, we apologize if the tracking is not updated for seven days. We would love to further assist you, however, we are unable to find your purchase record or any emails from you.
Kindly send us an email to hello@aquapure.co so we can look into the status of your parcel and resolve the issue as soon as possible. Thank you, Miyu!
Love it!
AquaPure is a fantastic product and their team provides great customer service. Highly recommend. I buy them as gifts for everyone.
9. März 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
Thank you for your kind words about AquaPure, Laura! We're delighted to know that you're satisfied with our product and customer service. It's wonderful to hear that you recommend our product to others and even buy them as gifts. We appreciate your support and look forward to continuing to exceed your expectations :)
Happy Customer!
First, I love my Aquapure! I definitely notice a difference when I clean my produce with my Aquapure and it is so easy to use! I recently misplaced my charger and reached out to the company to buy a replacement. Within minutes, the customer service rep, Tiffany, contacted me and resolved my problem! She was so courteous and helpful. It’s wonderful to deal with a company that not only offers an awesome product but cares about their customers!
23. April 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
Thank you for sharing your positive experience with AquaPure, Diane! We're thrilled to hear that you love your AquaPure and notice a significant difference when using it to clean your produce. It's great to know that our customer service team was able to promptly and courteously resolve your issue with the charger.
At AquaPure, we strive to provide exceptional products and customer service, and we're grateful for your patronage and support :)
AquaPure is awesome in more ways than one.
This is a great company with a great product.
I had a minor issue so I contacted them. Within minutes I had the answer!
I must say that I am very impressed with the quality of the product, the packaging, the instructions, the service, the communication, and the overall image of this company. My 5 STAR rating reflects that.
16. April 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
Thank you for sharing your positive experience with our company and product, John! It's always great to hear that we were able to provide excellent service and resolve your issues quickly. Your 5-STAR rating really means a lot to us :)
Really thankful for your service.
Really thankful for your service.
I lost my charger (my fault) and I was kindly offered a solution. I only have positive words to say aboutyour service, quick response and friendly mails.
I would you recommend your company anytime to friends/clients.
27. März 2023
Bewertung ohne vorherige Einladung
Antwort von Aquapure
Thank you so much for your kind words, Bezoeker! It's always a pleasure to be of service and we're glad we could help you out. We appreciate your recommendation and hope to continue providing excellent service in the future :)
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