Anaqa Inspired Bewertungen 

Antwort von Anaqa Inspired

29. Mai 2026

We understand your comments regarding the material. Please note that preferences for fabric and texture can vary from customer to customer, and we do not typically receive complaints about this abaya's material.

Regarding the return request, as stated in our Returns Policy, sale items are excluded from returns and exchanges. This policy is clearly displayed on our website prior to purchase and applies to all clearance and discounted products.

We appreciate your feedback and will take your comments regarding the material into consideration as we continue to improve our products and customer experience.

Antwort von Anaqa Inspired

12. Feb. 2026

We are sorry to hear that you were disappointed with your purchase.

The Khimar Abaya Set is made from a soft crushed fabric, and the textured finish is part of the intended design, as clearly shown in the product images and description. Minor fold lines can naturally occur during packaging and transit.

To clarify our returns policy:

We fully accept returns on standalone abayas. In some cases, an abaya may include a complimentary hijab — this is not considered part of the core product and the abaya can therefore be returned in line with our policy.

The Khimar Abaya Set, however, is sold as a single complete garment where the khimar forms an integral part of the design. As it includes a hygiene sensitive head covering and cannot be separated, it falls under our non returnable category. This is clearly stated on the product page and within our Refund & Returns Policy prior to purchase. We apply this policy consistently to all customers to ensure fairness.

Regarding contacting us before returning an item — this is a standard process for many online retailers. It allows us to review the order, confirm eligibility under policy, and provide the correct return instructions where applicable.

We always aim to operate transparently and fairly, and we regret that in this instance we were unable to meet your expectations.

Antwort von Anaqa Inspired

11. Jan. 2026

We’re sorry to see this review. We’ve checked our records thoroughly and can confirm the order was delivered successfully. We also have no email or contact from you to our customer service team regarding any issue with this order.

We always encourage customers to contact us directly if there is a problem so we can resolve it promptly and fairly. If there is a genuine concern, please email us with your order number so we can review this further.

Antwort von Anaqa Inspired

Aktualisiert am 18. Dez. 2025

This review is misleading and omits critical facts. The customer claims we acted irresponsibly; however, they did not allow us any opportunity to respond or resolve the matter.

Measurements were provided to us on Friday 12 December 2025 after we requested them in order to investigate and offer a resolution. The customer then emailed again on Saturday 13 December 2025, first chasing a response and then confirming they had already proceeded with alterations without our permission. Not even one business day had passed for us to respond and offer an exchange or refund which we fully intended on doing.

The customer states they were “forced” to pay £60, which is not accurate. This decision was made independently, without waiting for a response and without any authorisation from us. Once a product has been altered by a third party, no retailer would accept a return, refund, or exchange.

Despite this, the review suggests we refused to help. This omits the true timeline and the customer’s actions. We act with honesty and integrity and follow standard retail practice. We will not accept demands or threats directed at us as a small business when no reasonable opportunity was given for a resolution. Our position is clear and will not be changed.