Anantara Bewertungen 

Anantara Hua Hin

This review concerns our recent stay at Anantara Hua Hin. We are repeat customers and have stayed at Anantara Resorts around the world. The staff at this hotel are very polite and friendly (excluding leadership). We spent around 5000 baht providing tips to the staff during our 4-day stay. We were not informed that building work would be going on at the hotel on the last day of our stay. This included using power tools such as drills, saws, angle grinders etc which started in the morning close to our room. At first, the hotel did not care but then offered a slight reduction in our room rate. I was not after a reduced rate or a refund. I would have preferred the hotel to donate to Sunshine Children's Home, Hua Hin which they refused to do. During our stay in Hua Hin, myself and my partner donated to this orphanage. Upon checking out, the hotel staff put my UK-issued Mastercard into their card machine and informed me that my card had been declined. They tried the card several times, however, they did not ask me to type in my pin number. The card cannot be authorised without a pin number, as it is issued by a UK bank. I was simply informed in front of other customers that my card had been declined. I have used this same card at 5 other hotels in Thailand, restaurants, supermarkets etc during this particular holiday. Each time I was asked to type in my pin number. I had to wait several hours before I could contact my bank which is based in the UK, because of the time difference. My bank informed me that they could see all of the attempts to charge my card by the hotel, however as no pin number was entered the card was being declined automatically. This caused my bank account to be frozen as it triggered a fraud alert due to the multiple attempts. It was not because of insufficient funds as the hotel suggested! The card cannot be authorised without a pin number, which the hotel should have known. I asked to speak to the General Manager who is apparently on holiday, but they would not provide me with her email address. The office manager who I spoke to was very unhelpful, she could not understand that a pin number is required before the card could be authorised by the issuing bank. The hotel banks with Bangkok Bank, for clarification I went to a local branch and asked them why I was not asked for a pin number by the hotel staff when the card was placed in the card machine. They informed me that all UK-issued Chip and Pin cards would require a pin number or else it would automatically be declined. Having been going to Thailand for over 20 years, I have never experienced such poor customer service as I have by Anantara Hua Hin. Very poor leadership is in place at this establishment.

MR SUPRIYA MISRA

The bed was so comfy the food was lovely the staffs were nice ayu in the lotus restaurant was so lovely and helped us get comfortable in the place, the whole place was nice and different from the other hotels…we will recommend people to come and stay here

Anantara the palm dubai- although things may go wrong the staff are always working extremely hard to make your stay amazing.

I have to say it’s one of my favourite hotels to stay in dubai I have been 4 times now and they are amazing.

Although things went wrong (pool outside our room not maintained well) the managers help to assist you was second to non.

I had to jump on here and give this review because the staff work so very hard to maintain excellence

We stayed at The Anantara Palm Resort Dubai in November 2022. We had the most amazing and enjoyable stay, our room was so beautiful and right on the lagoon which is spectacular, Wow! I cannot praise the staff enough, each and every one of the staff were kind, friendly, welcoming and helpful and made our stay one to remember, so much so, we're going back again in November. The receptionists were outstanding 10/10. I highly recommend the Anantara Palm Resort Dubai.

Anantara Koh Samui. Not a good experience. Thankfully we are only here for 4-nights. The staff are excellent and work very hard to make you happy. However, the hotel is old, tired and poorly maintained. Shame on the Board of this Company for trying to make todays customers pay for its Covid losses. For instance, in a £400 a night room; one sink that takes 10-mins to drain, one wardrobe with 8 hangers for two people, tired, wet, old garden furniture, old electrics that work sometimes and sometimes don't, a Holiday Inn type buffet breakfast with cold crispy bacon (you know what I mean!) Needless to say, will not repeat. And these guys own Four Seasons ... hmmm.

We have just come back from Anantara in Dubai, absolutely fantastic. We have been on some holidays over the years but this is up there with the best. Staff were friendly and helpful, our lagoon room was brilliant and clean. The food in every restaurant was beautiful, we would highly recommend choosing this hotel as adults only or with children as our 6 year old loved it too...... we will be back.

We stayed ten nights at ANANTARA Kalutara in Sri Lanka. It’s probably the best experience we have ever had. Thanks to the whole team from reception to gardner/security. Special thanks to Priyantha, Lalith and chef Aruna Kumara in the restaurant. The Chef’s food was excellent especially the crab curry. They went beyond the call of duty, made our stay very special and above our expectations . Look forward to seeing them all next year. Thank you all.