Hello Mike, thank you for your review. After carefully reviewing your file, to understand your experience. It’s important to clarify that Amino Pure Canada operates under a strict Return & Refund Policy, which applies to all customers without exception. Because our peptides are specialized research materials requiring controlled storage conditions, all sales are final, and we cannot accept returns, exchanges, or refunds once an order has left our facility.
Despite this policy, our team made multiple accommodations to support you. After your initial request, we granted an exception for a return due to the damaged BAC water, provided the products were returned unused and intact. The items were returned two months later, and the vials were empty, indicating they had been fully used. Under our policy, used or opened products cannot be reviewed, replaced, or exchanged under any circumstances.
For clarity, our policy only allows review in cases of verified manufacturing defects or confirmed damage prior to shipment, reported within 72 hours of delivery with full documentation. This ensures we protect the integrity, safety, and stability of the premium Canadian peptides we provide to all researchers.
Every decision we make is guided by our responsibility to maintain the highest standards of quality and to protect our customers. These measures allow us to continue offering premium, Canadian‑made, research‑grade peptides backed by rigorous testing and strict quality controls.
We trust you understand that our actions were taken in the best interest of all customers and in alignment with our commitment to product integrity and exceptional service.
