Very quick to recieve..Good quality with the urns..the bracelet was kinda small and the necklace charm engraving was crooked but still used it for them for the purpose ordered. Overall I'm satisfied w... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Amazing service as well as quality this is my first time dealing with an urn but if I ever had to again I know exactly who I’m coming tho🙏
The urns (I purchased two sets, one large and one keepsake) are beautiful. However, wasn’t happy that the not the small ones were engraved and not the large ones and I was only given the option for en... Mehr ansehen
Unternehmen hat geantwortet
Don, in Customer Service, worked very closely with me to create a truly custom design for my daughter's urn...an engraved design they'd not attempted before. Through collaboration and determination,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Americurn®, we offer beautifully handcrafted urns and memorial products that honor a life well lived. Whether you're searching for a timeless large urn, keepsake urns for family members, or a discreet memorial necklace, our thoughtfully designed pieces are created to bring comfort, elegance, and meaning during life's most tender moments.
Kontaktinformationen
1808 Coyote Dr, Suite 103, 23836, Chester, Vereinigte Staaten
- (804) 554-1408
- info@americurn.com
- americurn.com
4.5
Hervorragend
130 Bewertungen
Bittet Kunden um Bewertungen
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Hat 91 % seiner negativen Bewertungen beantwortet
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Excellent customer service and product
Don was extremely helpful and professional, his compassion really showed through. They were easy to work with and provided a quality product. I would highly recommend them!
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von AmericUrn
Hello Anne,
Thank you so much for your kind words — they mean a lot to us.
We're so glad Don was able to make the process feel easy and compassionate. That care and professionalism is something we always strive for, especially during such a sensitive time.
We truly appreciate your recommendation and are honoured to have been able to help you and your family.
After a misunderstanding on our part (a…
After a misunderstanding on our part (a family member entered the wrong date when ordering) the company listened to my concerns and situation and sent out a replacement. I feel so very cared for and they responded with kindness and deep understanding. The urn is beautiful and something we feel comfortable laying our loved one in, especially on the fireplace mantle. Don the owner understands that this is a sensitive time for people and handles his customers with sincere respect and understanding.
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von AmericUrn
Hello Megan,
Thank you so much for taking the time to share your experience — your words truly mean a great deal.
We're so glad we were able to listen and make things right for you. Moments like this remind us why we do what we do, and knowing that the urn feels like the right place to lay your loved one to rest brings us real comfort.
Wishing you and your family peace and comfort during this time.
I ordered a small Keepsake Urn for my…
I ordered a small Keepsake Urn for my son's ashes on Saturday, and was not thinking clearly about the information that was to be engraved on the urn,I called there number and left a short message and was not expecting to hear back from them,until maybe Monday.But to my surprise I got a return call back within minutes of me leaving my voice mail.Thank You
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von AmericUrn
Hello Brian,
Thank you so much for your kind words — they really do mean a lot to us.
We're so glad we were able to call you back quickly and get everything sorted out. We know how much every detail matters when it comes to something this precious, and making sure you felt supported was the least we could do.
We're truly honoured to be entrusted with such a meaningful keepsake for your son. Wishing you and your family comfort and peace.
Antwort von AmericUrn
Hello Loretta,
Thank you so much for your kind words. We're delighted to hear that the Butterfly Urn was exactly what you were hoping for.
Our team puts great care into every piece, so it truly means a lot to know it met your expectations. We're honoured to have been a part of such an important time for you and your family.
Wishing you comfort and peace.
Antwort von AmericUrn
Hello Sheryl,
Thank you so much for your kind words. We're really glad to hear the ordering process was straightforward — we work hard to make it as simple as possible, especially during what can be a very difficult time.
We're honoured to have your trust and hope our product brings you some comfort.
Antwort von AmericUrn
Hello Laurie,
Thank you so much for your kind words. We're truly touched to hear that the necklace serves as a beautiful remembrance of your loved one.
It means everything to our team to know that our piece brought you some comfort during such a precious and personal time. We're honoured to be a part of keeping their memory close to your heart.
Wishing you and your family peace and comfort.
Antwort von AmericUrn
Hello Trisha,
Thank you so much for your kind words. We’re truly grateful you took the time to share your experience.
We’re so glad to hear your urn arrived on time and that you found it beautiful. It means a great deal to our team to know our craftsmanship met your expectations during such an important time.
Wishing you and your family comfort and peace, and thank you again for your trust.
Good product and service
Very fast delivery, Great quality and I think pretty inexpensive.
23. Februar 2026
Antwort von AmericUrn
Hello Michael,
Thank you very much for your kind review.
We’re so pleased to hear that you were happy with the quality, delivery speed, and value. Our team works hard to provide beautiful, handcrafted pieces while keeping them accessible, so your feedback truly means a lot.
Thank you again for placing your trust in us.
Perfect fast and the engraving was…
Perfect fast and the engraving was exactly how I wanted 👍🏾
23. Februar 2026
Antwort von AmericUrn
Hello Marcus,
Thank you so much for your wonderful review.
We’re delighted to hear everything arrived quickly and that the engraving was exactly as you wanted. Our team takes great care in ensuring every detail is just right, so your feedback truly means a lot to us.
Thank you again for trusting us during such an important time.
The main urn was not as pictured on the…
The main urn was not as pictured on the website. The photo showed the name and dates inscribed directly on the urn which would've made it feel more elegant and personal. Instead they included a metal plaque with peel and stick tape engraved with the name and dates. I feel the peel and stick tape will not last for a long time as one would like for a loved ones remains. We would have reconsidered our order had we known it was being falsely represented in the photos.
23. Februar 2026
Antwort von AmericUrn
Hello Brian,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the engraving option did not meet your expectations.
For clarity, direct engraving on the urn is our standard option. The handmade engraved metal plaque is an optional upgrade that must be actively selected during the ordering process. In this case, the upgraded plaque option was selected with your order.
We also provide clear product photos on our website showing both personalization styles so customers can clearly see the difference before making their selection. That said, we understand that preferences can feel different once seen in person, especially for something so meaningful.
We were not contacted about this concern prior to the review, but we have since reached out directly to discuss it and explore possible solutions. We are always happy to help and encourage customers to contact us right away so we can make things right.
Urn wasn’t delivered in time also wrong…
Urn wasn’t delivered in time also wrong birthday but I think that was my fault. Also one of the small ones had a chip
23. Februar 2026
Antwort von AmericUrn
Hello Jeffery, we’re very sorry to hear that you were disappointed with your experience.
Your order was originally placed with 3–5 business day shipping. After learning you needed it sooner, we upgraded the shipment to 2-Day Air at no additional cost to ensure it arrived as quickly as possible.
Regarding the engraving, our team noticed a discrepancy in the original submission and contacted you before production to confirm the correct details. We only proceeded after receiving approval on the finalized engraving proof.
We’re also sorry to hear that one of the keepsake urns arrived with a chip. That is certainly not the standard we aim for.
We have already reached out to you directly to address this and ensure it is fully resolved. We truly care about every family we serve and remain committed to making this right.
I ordered the 4 keepsake urns non…
I ordered the 4 keepsake urns non personalized and the personalized necklace along with the large urn with 4 keepsake urns and 2 personalized necklaces. When they arrived 2 of the necklaces were not personalized I sent an email and the next morning I received a phone call in response to my email. Americurn is making it right by sending me the necklaces personalized right out. I even offered to mail back the 2 non personalized necklaces and they said I didn’t have to as they did not want to inconvenience me with having to mail them back. I highly recommend AmericUrn. They are very beautiful urns. I have gotten many “Ooh that is so beautiful” and “Ooh momma would love that urn”. The cherry on top is the amazing customer service and the speed of delivery.
22. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von AmericUrn
Hello Cherrie,
Thank you so much for your thoughtful review.
We truly appreciate your patience when the necklaces arrived without personalization, and we’re glad we were able to respond quickly and make it right for you. Ensuring everything is handled smoothly — especially during such an important time — is always our priority.
It means so much to hear that you’ve received such kind compliments on the urns. Your recommendation and your words about our customer service genuinely mean a great deal to our team.
Thank you again for placing your trust in us. We’re wishing you comfort and peace.
My mom recently passed away…
My mom recently passed away unexpectedly and I researched so much about where is the best place to get an Urn. And then I came across this company who is absolutely amazing. I didn't know when I filled out the papers that I didn't put an email down so I was trying to find that information so I could track it. As soon as when I left him an email they contacted me and I'm not even lying to you within one minute. And they were so kind gave me all the information and told me when it was going to be there. I would highly recommend this company. I'm glad I chose them and I researched and I did write by my mom because they did such a beautiful job it was so quick beautifully done and made. I highly highly recommend them
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von AmericUrn
Hello Heather,
We are so deeply sorry for the unexpected loss of your mom. Thank you for sharing your experience with such kindness.
We know how overwhelming everything can feel during a time like that, and we’re truly glad we were able to respond quickly and provide the information you needed. It means so much to us that you felt supported throughout the process.
Hearing that the urn was beautifully done and arrived quickly brings our team great comfort. We are honored that you chose us to create something in memory of your mom.
Thank you again for your trust and for your heartfelt recommendation.
After my Mom passed I was devastated
After my Mom passed I was devastated. After I received the urn I noticed the wrong dates. I called immediately and emailed. They got back to me right away! They sent out a replacement urn. I worked with William and he was so nice and helpful with making sure I got the correct urn with the correct dates! He made sure I was taken care of during this whole process!
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von AmericUrn
Hello April,
We are so very sorry for the loss of your mom. Thank you for taking the time to share your experience.
We sincerely apologize again for the initial error with the dates, and we’re grateful you reached out right away so we could correct it quickly. We’re glad the replacement arrived with everything exactly as it should be.
It means a great deal to hear that you felt supported and cared for throughout the process. That is always our priority.
Thank you again for placing your trust in us during such a difficult time.
Great Customer Service and exactly what…
Great Customer Service and exactly what I ordered
29. Januar 2026
Antwort von AmericUrn
Hello Rachelle,
Thank you so much for your kind review.
We’re truly pleased to hear that everything was exactly as you ordered and that you were happy with our customer service. Providing both quality craftsmanship and attentive support is very important to us.
We sincerely appreciate your trust and your recommendation.
AmericUrn Overall Performance
Everyone I spoke with was very helpful and nice. They work with me from beginning to end. Explaining everything to me from product information, to ordering my purchase. They were very patient with me. The only problem was the top of the urn had a few scratches on it. The urn is beautiful, and the price was great. The only reason I didn't check to get email is because I get
a lot of junk emails. I will refer others, and would definitely buy from AmericUrn again.
29. Januar 2026
Antwort von AmericUrn
Hello Rene,
Thank you very much for your thoughtful review.
We’re so glad to hear that you felt supported throughout the entire process and that our team was helpful and patient from beginning to end. That truly means a great deal to us.
We’re sorry to hear about the light scratches on the top of the urn. That’s certainly not the experience we want for our families. If you would ever like us to take a closer look at that for you, please don’t hesitate to reach out — we’re always happy to help.
Thank you again for your recommendation and for placing your trust in us.
Urn purchase
The urn came beautifully packaged in a velvet pouch and that was in a velvet box. The urn itself is just as pictured on website and beautiful. It took approximately 2 weeks from order date to delivery date. Very satisfied.
28. Januar 2026
Antwort von AmericUrn
Hello Claudette,
Thank you very much for your thoughtful review.
We’re so glad to hear you were pleased with the packaging and that the urn was just as pictured. We put great care into both presentation and craftsmanship, so that truly means a lot to us.
According to UPS, your order was delivered within 4 business days of being placed. We’re just grateful it arrived safely and that you’re happy with your purchase.
Thank you again for your trust and for taking the time to share your experience.
Nice piece!
It was well-priced. It looks good. I received it very quickly. There is nothing really more to say. Thank you very much!
2. Februar 2026
Antwort von AmericUrn
Hello Paul,
Thank you very much for your kind words.
We’re so glad to hear you were happy with the quality, pricing, and quick delivery. That’s exactly the experience we strive to provide.
We truly appreciate you taking the time to share your feedback and for placing your trust in us.
It wasn’t here in time for the funeral
It wasn’t here in time for the funeral! I paid extra for 2 day shipping and didn’t receive it for 7 days.
26. Januar 2026
Antwort von AmericUrn
Hello Polly,
We’re truly sorry the urn didn’t arrive in time. We understand how important it was for the service, and we regret the added stress this caused.
Unfortunately, your shipment was affected by a temporary UPS service halt due to severe snow and weather conditions, which resulted in unexpected delays beyond our control, even for 2-day shipping services.
As soon as we became aware of the situation, we refunded the expedited shipping charges, and we sincerely regret that this could not change the timing of delivery. Please know this experience is not reflective of the care and urgency we strive to provide.
Thank you for your understanding and for sharing your feedback.
I ordered a set
I ordered a set, it's very nice. However during my grieving & crying while filling out what was to be engraved I failed to notice that the last 'd' in dad was missing. One would think that a courtesy call could have been made to verify the engraving knowing that people are grieving and maybe not thinking clearly. Then when I called they offered to replace them at half price. I understand you're a business needing to make money but I didn't need a second set of Urns.
8. Januar 2026
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