Worst moving experience I’ve ever had
Worst moving experience I’ve ever had – American Eagle Relocation LLC
I’ve moved multiple times in Indiana, Kentucky, and Los Angeles, and I have NEVER had such a terrible experience. Avoid this company at all costs. It has been a month and I am still missing a storage container (and have not been given any information about its location, even though I frequently call).
• Bait-and-switch pricing: I was quoted $1,650 but ended up charged $2,753 plus fees for tape, padding, and wardrobe boxes—even though I had originally been told my clothes were packed fine. On top of that, I was forced to leave behind a dresser and other items that were clearly included in my written estimates because I ran out of space and would be charged even more.
• Lost and damaged property: An entire 76-quart storage bin (listed on my bill of lading) is missing. My television, which was packed exactly as instructed, arrived with a cracked screen and a punctured box, as if it had been dropped.
• Poor communication and no accountability: It took 24 hours, three voicemails, and multiple emails just to get an acknowledgment about my missing storage container. It has been a month, and I have not received any information about where my missing storage container is.
• Unresolved claims: After weeks of follow-ups, all I received was generic claim paperwork. No resolution, no reimbursement, and no accountability.
If you want a stress-free, professional move, DO NOT use American Eagle Relocation. What I experienced was price-gouging, negligence, and disregard for customer property.
DOT #3700234 | MC #1587479
27. August 2025
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