American Car Rental Bewertungen 

ONE OF THE WORST CAR RENTAL EXPERIENCES I’VE EVER HAD

I booked America Car Rental IAH through Orbitz for a weekend trip to Houston. The price was extremely cheap and tempting, so I booked and paid upfront. The problems started the night before my trip. I received late night text messages requiring me to complete a “mandatory” verification, including uploading my driver’s license and proof of insurance. I completed the process, even though I found it unusual. When I arrived at IAH on Friday, I called for the airport pickup and was told I had to complete the verification again. After doing it a second time, I provided my terminal and door number and waited outside. About 15 minutes later, a different number started texting me asking for the same information. Eventually, an unbadged driver arrived. He told me he was only the driver and needed to pick up another customer from another terminal.

After picking up the other customer, we were driven to a Ramada hotel, not a normal airport rental facility. The driver dropped us off and left us to find the rental office ourselves. The other customer was elderly, so I let him go first. The clerk/manager, Jenny, then told me to wait outside until she finished with him. I waited over 30 minutes. I eventually went inside and explained that I had a conference to attend and was already running late. Her response was extremely rude. She told me she didn't know how long it would take and ordered me to leave the office. About 20 minutes later, the other customer walked out and said to me: “She is all yours. Good luck. You’re gonna need it.”

When I finally went inside, Jenny asked for my driver's license. She looked at me and said: "You need to be humbled. So apologize to me.” I explained that I had already been waiting for about an hour and needed to get to my conference. Instead of resolving the situation, she dropped my driver's license and said: “I have cancelled your reservation with no refund.” She then walked into the back office and locked the door. I was shocked. I had paid upfront, completed their verification twice, waited over an hour, and was now left without a rental and without my money.

The other customer was still outside. He told me they had continued adding fees to his rental until the total was around $700, and he decided not to rent from them.
While we were trying to get back to the airport, another customer arrived who was also planning to rent from America Car Rental. The taxi driver told her he routinely warns customers to read the reviews before going there because of similar experiences he has seen with other passengers. After hearing what happened to us, she decided not to rent from them either. All three of us ended up going back to the airport and renting from a major national rental company. From the time we arrived at the rental center to getting our keys took less than 10 minutes. Looking back, I honestly believe I dodged a bullet when my reservation was cancelled.

My biggest question is for Orbitz and Expedia: Why continue offering this company on your platforms despite the overwhelming number of negative customer experiences?

I strongly recommend reading the reviews before booking. I wish I had. The cheap price was absolutely not worth the headache.

I wish I had read these reviews before I rented from this car rental. Do NOT rent from this car rental. I rented the car in Houston Texas, near Intercontinental airport. At the Ramada Inn. They had me go to the rental location were all of the other good companies were at. The driver made me wait outside the rental car depot for an hour in the sun before he picked me up. He picked me up in his personal car that smelled terrible. Almost killed us by almost running a red light. The car they gave me was completely unsafe. The windshield wipers where destroyed, and I had to drive through rain. The key fob was weak, so sometimes the car didn't want to start. The cars service lights were constantly blinking and on and off. The car registration was expired. The car ran rough. The tires where worn out. The ac barely cooled. The car is a total wreck. I returned the car to the Ramada inn, but apparently I left it in the wrong lot. I got charged 300 dollars to move it 30 feet. STAY AWAY FROM THIS COMPANY THEY American Car Rental#. Other renters have complained about this company is a total scam. They lure you with cheap rents, then they find a way to scam you out of your money. If you want your family to be safe, if you want to rent a reliable car, DON'T RENT FROM AMERICA CAR RENTAL.

Mónica López was really helpful and she tried to help me out with my rental and questions

Upon arriving from Canada in Tulum Mexico, the rental the staff at American Car Rental told my partner (the listed driver) that they would not release our vehicle unless he paid an additional $342 USD insurance.
My partner confused and tired, believed the staff and paid for the insurance.

Imagine to have to pay extra $500 CAD insurance on a 237CAD car rental !

At the time of this interaction, I was not at the counter. I met up with him
after the transaction was done, my partner told me about the charge and how American forced him to pay this insurance. I knew it was a lie.

Prior to this rental, I called Booking.com directly — a call that should be on record — to confirm that if we have CDW and Theft insurance through our credit card, there are NO other insurance charges, and that Third-Party Liability (TPL) was included in the rental price. This was also advertised on the car rental platform and stated in the rental voucher.

Despite this, I had to spent a very long time - exhausted, after an overnight flight - insisting with rental staff that TPL is automatically included in the rental.
No language anywhere in our voucher requires purchase of the $342 USD TPL in order to rent our car.
During our whole conversation, all the staff members (three) insisted we have to pay the $342 coverage.
Finally, after i insisted they should call the manager, one staff member conceded I was correct: the basic TPL is included; the $342USD was an optional coverage, NOT mandatory.
That this confrontation was even possible points to a separate and serious problem — the insurance language in the voucher is so poorly written that it gives unscrupulous rental staff exactly the ambiguity they need to exploit tired, disoriented travellers.

Luckily, i also had a letter from my credit card company stating that we have CDW and theft coverage. I bet without this letter, America car rental would have insisted that we would take out additional CDW and theft insurance with them.

To be unambiguous: the vendor's staff attempted to extract $342 USD from us through deliberate misrepresentation. Had I not done thorough due diligence before arriving, we would have been defrauded. This is not a miscommunication. This is predatory and criminal conduct directed at travellers who are tired, disoriented, and in a foreign country.

LO PEOR! NO RENTEN ACA, Me cobrarón de más, me habían enciado una tarifa de $132,80, pero al llegar por el vehiculo me dijeron que era de $202.00.

Aparte NUNCA RESPONDEN en servicio al cliente, solo te deja en la pagina seleccionar entrega y devolución a las 12, asi que si llegas despues te cobran extra, aunque hayas puesto otra horas pero la pagina altera ese dato.

Nadie nos recibio el vehiculo, estuvimos con otras personas a punto de perder el vuelo, esperando 2 horas que alguien llegará a la oficina y nadie llego y no nos atendian y nunca lo hicieron en servicio al cliente..

PORFAVOR NO RENTEN ACA! Y APARTE NUNCA RESPONDEN Y DAN SEGUIMIENTO.

This is a SCAM company. Booked through Priceline for 1 week rental car. Received instructions to call a number provided after baggage claim for shuttle transportation. Number provided only services Orlando and Tampa not Fort Lauderdale where I booked the car. Had to Uber to their office which was a nightmare. No live assistance, pick up is by booth kiosk. After getting the run around for over an hour, they tried to get me to pay an additional $2800 booking fee to get the car top of what I paid through Priceline. $2500 deposit refundable after 30 days, and requiring I buy their $300 insurance. Even though I am a US service member, and have full coverage with USAA including rental car insurance on my policy. Needless to say I canceled and will be filing both an IG complaint with the military pushing for this company to be black listed for military personnel, and a complaint with the Florida Attorneys General, consumer protection office. This company is a complete scam to bait you in with low rental rates and get you to buy their insurance.

This company operates like a complete scam. Do not book with them under any circumstances. They will pressure you into purchasing their insurance even if you already carry full coverage. They also force you to take their EZ Pass toll program whether you need it or not. On top of that, they place an outrageous security deposit—around $2,500—on your credit card, something I have never experienced with any other rental company.
The staff are extremely rude, unprofessional, and show zero respect toward customers. Their attitudes are unacceptable, and the entire experience feels predatory and dishonest.
Avoid this company at all costs. Do not reserve a car with them.

Worse place to rent a car. They are scammers. The tires on the vehicle we rented were not shit. popped right away and they said that our basic insurance didn’t cover that only if the vehicle was stolen, how does that make sense? They never even explained to me what the full insurance covered. They are charging extra for the two tires that popped and another car. Please read their reviews before renting from here.

Booked to pickup a rental car at Houston Texas at hotel where the American Car rental is using for car pickup.
During the pickup process, I was told I have to pay additional $20/ day for EZ pass, means my two weeks in Houston will be additional $200:00

I taught they were joking as that looks strange to me, and nothing like that when was booking, I told them I had my own transponder if needed, also I do not need to pass through any toogate all through my stay in Houston and do not plan such money in addition money to my trip, but they refused

Once I do not have such money in addition to pay, their only option was to return me back to IAH and propped me frustrated, It was a disappointed day I have ever experienced in my life.

Their system looks SCARM and DUBIOUS compared with other CAR RENTAL in US and government needs to stop them from such practice. ( with my bad experience of that day I rated American Car Rental as the WORST IN US). and business

Todo exelente

This company should be ashamed. Scam artist at it finest. Even the employees know it. After waiting almost 2 hours for shuttle from airport to car rental was faced with trying to charge 1800 dollars more. Everything was paid months in advance. 8 people on the ride to the car rental and same 8 people had to return to airport to look for another rental company. 4 different families The shuttle driver wasn’t surprised at all. Wish I had done my research in this company before hand. SCAM SCAM SCAM.

DO NOT USE THIS COMPANY! I booked them through a reputable search agency. Paid £170 for a Suburban. The only positives were the drivers who took us to and from the airport terminal. When we got to the office they scrutinised my insurance word for word and finally accepted it. Then come the astronomical made up charges, which brought the bill to anther £340! Charging for battery disposal, tyre disposal. Extorting money for the tolls! An absolute gang of parasites. How they have not been removed from search engines is beyond belief! PLEASE LOOK ELSEWHERE FOR TOU CAR AND DONT BELIEVE THE 5 STAR made up reviews!

DO NOT DO IT!!!! PAY MORE upfront at a name brand trust me. They tell me I cannot use my own surpass I must pay 15.00 a day to use there’s or get a 30 dollar penalty if I go on a toll road! Then they tell me Priceline insurance is not okay when I use that all the time with my rentals so I say I will use my own insurance. They tell me my insurance is not good enough and I must pay 135 for two days for there insurance. Total rip off that is why the car is so cheap. I cancelled with them booked with Budget who I always go through and should have stuck with and having there driver take me back to the airport to get my budget car. Lesson learned don’t be cheap. I never am and took a risk and learned. Set me back two hours but I refused to pay them what they were asking. Kid was rude as well

This is the worst rental place I have ever experienced.. Waited 1 1/2 hours for a shuttle.. When arrived to car pick up location they tried to charge for their extended hours .. Total of $550.00 additional..
I refused to pay these crazy fees ..
They walked us out of the building turned off their light and got into their cars and just abandoned us at their location ..
Thank goodness there was a chili restaurant close by ..
I will do whatever it takes to make sure this buisness isn’t allowed to list their services on any rental car platforms …
Do not rent from these business .. pos

Terrible customer service, they forced to pay and insurance, that I was paying.
I decided not taking the car. Really bad experience 😕 12/10/25. I am waiting for reasonable response, I've received the same speech again, said the case is investigating. That terrible!!!!

Realy nice experience good cars, the price e my expectation

ZERO STARS
This was the worst experience I've had with a booking, not only for just a rental car, but with any booking in general.  I secured the reservation for a 7 seater Outlander through economy booking.com.  My fee was 541.67 CAD.  It stated that included fees, taxes, extended cancellation and roadside assistance. In bold writing, it stated "0.00 payable at pickup".   
Now I knew that I was going to have to pay a fee to add my husband as a driver, 10.00 a day which is fine.  I was then basically forced to purchase the SunPass deal, which was incredibly high in comparison to any other car companies offers for this.  Having to pay an additional $14.99 USD per day PLUS all tolls that we go through is ridiculous.  The other option of 19.99 for unlimited was not a deal for us based on the amount of tolls we'd go through and then choosing to forego the 'deals' for 30.00 a toll charge from you was basically tying our hands behind our back to purchase this.   That isn't even the worst of it.  The staff member then hands me the form to sign showing the charge of over 650.00 USD....When asked where the extra 300.00 charge came from she couldn't not explain stating "taxes and fees".  She told me there was more fees for having a bigger car. IF there are more fees for having a bigger car, then why was it not built into the price. Instead we were completely STUNNED to think we were getting a vehicle for 546.00CAD and then be charged over 1400.00 in total.  It was the absolute worst experience and way to start our trip.   Now, to highlight the unprofessional the staffing was, or should I say, lack of.  Upon entering the, what could not be described more than a 'warehouse' of an office, there was no one to speak with.  Finally I had to call the number and reached the staff member who stated she was sitting out in her car and would be back in a few minutes. She was unable to describe any of the fees she was charging and simply kept saying "taxes and fees".   
Now I know that this is not a 'one off' deal and I just was hit with additional charges.  There was another customer who was charged an additional 900.00 USD on top of what he already paid for his reservation.  He was so upset and confused for the charges, and all she could say to him was "taxes and fees".  
There is even a letter posted on the checkout desk that states there is a 60.00 cancellation fee for those wanting to cancel AT the desk.  Now, tell me how many people go to a car rental company, to the actual check out desk with a reservation already made and want to cancel.... the ONLY reason, would be that they are getting completely gouged by the prices added on to their fees.  Your company knows that there is hardly any option for us customers when we have already paid out of pocket for the rental, arrive to another country, and then get right to the rental desk and are forced to pay an astronomical price that we were never expecting to be charged. Do we cancel and lose our money we already paid and just hope we can get another rental car somewhere else?? Most people, like myself, can't afford to lose out on the 550.00 already paid.   Would NEVER EVER Recommend

SCAM. Booked a car for $84 on Priceline.com for a week. Seemed like a great deal. Priceline indicated that all fees were included in the price. Arrived to pick up car, and after the required insurance, service fees, required daily toll transmitter, and other random fees, they had jacked the car price up to above $800. This was in spite of already having insurance through credit card, and Geico. They expected a $65 cancellation fee on top of the $84 booked through priceline.com, since I wouldn't pay the wildly inflated amount. I would expect some extra fees, but it was clear that this was their scam. 10x the posted price. In the middle of all of this, an employee quit due to the company's clear scam. AVOID.

Horrible experience, please do not rent a car from this cowboys, insurance scam, after 1 month they didn’t give my deposit back , I bought full insurance online for two weeks but not valid according to them , they forced me to buy insurance from them for £450 for two weeks , after give back the car they had no transportation available to take us to airport, we nearly loose our flight , they don’t want to rent a car to you , they want to robbed you as much as they can 😡😡

WOW! The 5 star reviews must be their staff or the people that took a gamble and won! Car broke down, I was on hold for >2hrs with NO answer, had to have the car towed because it was on a military base, and they won't replace it with another or refund the money. Complete trash. Apparently the tow companies even know about how awful they are! And their manager at Pensacola Airport is as clueless and useless as they come. Renter beware!