Amcare by Convatec Bewertungen 228

Ive been using Amcare for many years and have never had any issues with their service. On the few occasions ive needed to contact them they have always been very helpful. Deliveries are never late and they are always correct.

A good company to supply our products. Always friendly and helpful. Thank you

In my opinion this company goes above & beyond in terms of their cllent service.
I have found Amcare to be both efficient & reliable.
Special mention has to go to Sharon Lowe , client service representative for her help, communication & kindness.

Mrs Jeanette Cresswell was very polite explained everything in detail and was very helpful and very clear 10 out 10 thank you for your help

Having been supplied via Amcare since 2019, I can’t fault the service, and I feel that they understand the need that I have, especially that I cannot be without my equipment and supplies. Very easy to deal with and via email always in contact.

Amcare are very well organised ad I get my deliveries on time every time

Always happy to help, friendly, supportive and helpful.

Amcare staff are always friendly and nothing is too much trouble.

Vincent is always polite and helpful, nothing is ever too much trouble. This makes life living with a stoma bag a lot easier. Thank You!

I called amcare today to cancel a few items that I don't use, the Lady called JANETTE was so polite and friendly. That's what you call CUSTOMER SERVICE.

"Well done guys"

Excellent service. Friendly and helpful staff. Always prompt and accurate with my orders.

Excellent service ,,, especially when GP don’t send them my prescriptions

Always professional and most helpful when I find the need to call which due to good quality processes and staff is not that often. Well done - 4 years ago my feedback would have been very different but they listened and improved the service and continue to do so.

Always there on hand for support when my GP messes up orders. Caring and compassionate especially when I first got my spc I didn't know what I needed and Gaynor was on hand all the way and continues to help and check in. Can not thank her enough for the support she always gives me.

My change of opinion relating to the service of what has been a failing customer care venture, has been driven by a notable selection of dedicated individuals.
It would appear the sad days of failed return calls, missing packages and the inability to source products have been consigned to history.
The automated work flow systems that Amcare probably use now appear to be working for the benefit of both staff and customer
There does appear to be a can-do attitude among staff, as Shannon demonstrated by (I thought) foolishly taking on a problem, with only half the information available. With "I'll do that" still ringing in my ears she returned an hour later with "mission completed” So heart-warming
I don't know how many "Lee Smith"s you employ but the lady I speak with pops up everywhere? Her work ethic is truly amazing and resolves any issue almost immediately and NEVER fails to return a call. If I had employed one Lee Smith in my business; I could have reduced my front staff by 75%. Sally Edwards also broke the mould - a manager who returned a call and managed to supply a product that could not be supplied. Work ethic?
In conclusion - Lee Smith rolled up a large snowball that became an avalanche and I have benefitted so much from that
Whether it be new staff, work flow procedures or just changed work ethic; it seems to be working
THANK YOU

Brilliant service, GP and pharmacy sending me round in circles to source this product. One call to you and Dad is sorted for his prescriptions on an ongoing basis.

What a great company to deal with made my life so much easier regarding ordering all my ileostomy products ! My usual supplier the co-op pharmacy were making mistakes and took forever to get my order ready 😩 but thanks to Sharon at Amcare all my problems that I previously had with the co-op have come to an end .
I have nothing but praise for Sharon and the company she works for Amcare group definitely deserve five stars 10 out of 10 ⭐️⭐️⭐️⭐️⭐️

Best company I have used by far. They really listen to you and understand your needs. Fast delivery, best communication, fantastic nurse's can't fault them in anyway possible. 👍.
Thank you Amcare for really taking the time out to listen and understand my needs.

Excellent product knowledge and fantastic customer service Sharon made me feel very at ease highly recommended

Mainly the products and fast service thankyou