Amber Electric Bewertungen 1’394

Amber have great representatives who are helpful and explain how to navigate their app. They are very knowledgeable and happy to assist.

I was a customer of Amber from 2023 to the end of 2025. Amber is an innovative electricity service provider with exceptional technical support. If your battery system is compatible with Amber SmartShift technology, this is the most economical way to electrify your home.

Dreadful communication. As soon as l set up account they completely ignored many emails ,sms and phones calls. Gave them 2 days notice to return messages otherwise join another company which l have just done.
High monthly fees ($85) so no cheaper bills than red energy which l should have stayed with

I have only been with Amber for a short period but I am happy with the services they provide. I love the app and notifications of when electricity is at the cheapest price.

I had a 25kW battery put on my 20kW system. I used to send around 40kw per day to the grid (average). After signing up to Amber and them seeing my usage/export, I now get a zero OR NEGATIVE feed in rate for the sunlight hours so I still have a bill. Not impressive at all, I do not recommend if you are similar producer and user to me. I’m better off getting a consistent amount for my electricity going back to the grid from a different energy supplier.

Seen Amber advertsied stating its benefits and thought i would give it a go as did not feel the other electrical suppliers did the best they could ofr customers. After switching to Amber there has been marked cost saving with power costs with the added benefit of being able to sell solar and battery power back to teh grid at great prices.

First, I love the philosophy of using green energy - and witnessing the direct displacement of CO2 volume. Knowing the predicted wholesale cost of energy is an eye opener and to drive your use of energy behavior. I also love the set and forget nature of the using or storing of energy with the SmartShift app. On occassions I like being able to take control directly. Finally, we are in consistently in credit with our energy bills.

Very professional service The staff know what they are doing Very quick response and advice what to do next

I have only recently started using Ember, so this is still my first month with the service. I have also been looking online to see whether other customers have had similar experiences. From what I have seen so far, many of the 3-star reviews mention communication issues. In my view, however, the real issue is not communication alone, but whether the software and app are actually designed in a way that makes sense for customers.

For most people, the main reason to switch to Ember is to save money. In my case, I have had solar for some time, and as a two-person household, our electricity costs are already quite low. If I move to Ember, I need to justify the additional costs, including the $25 subscription fee and the daily supply charge. If a household with a large battery still cannot reliably offset these costs, then the value proposition becomes unclear.

One important point is that I live in a suburb with a strong local electricity network, and a large community battery has already been installed in the area. As a result, I have not seen any significant price spikes during my first month so far. More broadly, I understand that extreme price spikes may become less frequent over time as more households adopt battery systems. If this trend continues, then the financial opportunities promoted by Ember may become more limited than customers expect.

My second concern is SmartShift. I assume this is Ember’s software-driven automation feature, possibly supported by AI, but in practice it does not appear to provide enough flexibility or transparency. So far, it has not automatically responded in a way that feels useful or meaningful. I assume it is designed to react only to major price spikes, but if those spikes are rare, then customers should still be given more control over how and when their battery is used.

For example, there should be an option for the battery owner to set their own discharge preferences in advance. If I know I will be away in the evening, I may want the battery to discharge automatically during that period, even if the export price is not exceptionally high. At the moment, the system seems to expect manual intervention, which reduces convenience and limits the practical value of automation. A feature that allows users to define their own discharge strategy would make SmartShift far more useful.

My third concern is the app itself as the primary communication channel. While the app provides data, it does not always explain outcomes in a way that is meaningful to users. For example, this morning I discharged my battery at 8 cents per kWh for about an hour, yet the Devices page only showed a total return of $0.01. That figure does not provide enough context to help me understand what actually happened or whether the action was worthwhile. If the app presents numbers without clear explanation, it becomes difficult for customers to trust the value of the platform.

Overall, I believe the idea behind Ember is promising. Making better use of solar and a large home battery should create real financial benefits for customers. However, for people who have already made a significant investment in their battery system, the platform needs to do more than rely on occasional price spikes. It should provide clearer value, more flexible battery controls, and better visibility into how savings or earnings are actually being generated.

I would also encourage Ember to build a stronger customer community, particularly if the company has limited resources for marketing and customer support. An active online community could help customers share strategies, better understand the app, and get more value from the service.

Great service and problem sorted

Whilst Amber provides excellent opportunities to reduce your energy cost, the most impressive aspect I have found is the customer service. Each time I have approached them, they have been both responsive and understanding of my situation. While 'Value for Money' is always important, what really counts is the 'After Sales' service a company gives you.

Have been with Amber for around 8 months now and I'm really happy.

Yes, there were well publicised teething problems with customer service response times which I also experienced, but in my latest interaction this week, the response was really quick (within hours) and my issue resolved within a day.

Looking past the customer service (which from my experience, appears to be fixed), the Amber offering is brilliant. There is a significant difference to my annual expenditure, the app is simple to use and informative, and new features or fixes continue to be developed.
As more batteries and solar contribute to the market, the price for imports and exports Is noticeably declining, but purchasing at the wholesale rate is always going to beat anything you can get from a regular electricity provider.

Well done Amber !

Gave Amber a try and was very happy with transfer process, communication, openness and simplicity. Not quite the right account for us currently as we have a lot of excess PV during the day, which was often curtailed due to negative wholesale FiT prices, but also weren't benefitting from low import prices from the grid. Expect we will be back in the future.

I recently had an issue concerning my legal name that affected my Amber Electric account. Caha from Amber was very efficient in helping resolve my issue. I really appreciate the actions of Amber who weren’t required to assist me but did. Definitely 5 stars

I accidentally signed up to Amber before my battery was installed. The old provider didn’t or couldn’t help in came Amber. Two ladies from Amber went out of their way to help with my account I decided to stay with Amber whilst waiting for the solar battery to be installed. I would recommend this new company and wish them well 🙂

I had a program issue with communication to my battery system. Initially took a couple of days to respond to the issue but was resolved the same day.
I have found setting up and getting the system up and running very easy, the only thing a new user may miss is the set up for the smart shift is a second set up process, but again easy to do. Only the first month but the power bill is already low. A trick for new players with old homes check you power board for how many phases you have, as for me I have a two phase system (which is rare) which is sorted but you can only have inverters for a three phase or single phase system, we opted for the single phase inverter with the heavy use areas of the house connected to solar and battery.
With the Amber app we can see the power price and can chose when to run the other appliances not on the Solar / battery system.

The communication with Amber from sign up to completion of onboarding my solar battery system has been excellent. Amber also helped with advice on how to contact my inverter supplier (Fronius) to get assistance with updating my inverter firmware. It's only 2 days in but Smartshift seems to be working OK during the planned 30 day "learning" period. Great helpful and useful graphics on the Amber app.

Amber have a very useable and efficient App, that informs you when there is peak power useage and when the wholesale price is high, during peak periods.
They are responsive to information/account requests, and they use green energy where possible. I have been with them for several years now and have no reason to change.

Once problem understood resolved quickly

Needs to get the person to person customer service better

Over all good service and staff