Booked an Umrah package with Al Muqadas…
Booked an Umrah package with Al Muqadas Travel (affiliate of Times Travel Ltd, ATOL 74904) and paid £599 into their corporate NatWest account.On 25 June, they claimed my flight was cancelled. It has been nearly a month and they refuse to refund me. The agent (Ayeesha) stopped replying properly and deleted their bank details from our chat.I have launched a formal police case with Action Fraud and a fraud claim with my bank. They only refunded me after I dropped a negative review here, after which they kept begging me to remove the review. Do your due diligence before travelling with them.

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