Buyer beware
Buyer beware: Negligent service and a serious safety hazard.I am deathly allergic to fire ants and explicitly informed this company of my condition twice after being attacked in my front yard. During the second incident, I had already used my EpiPen and ended up in the ER. Despite explaining the life-or-death stakes to the technician, who promised an amazing job, the actual service was nonexistent.While he was supposedly treating my yard, I left for exactly four minutes to pick up my wife from her job a mile away. When I returned, the technician was already half a mile down the road. My doorbell camera confirmed he spent a mere 30 seconds throwing down a few granules before leaving.I fired them immediately. To rectify the situation, they offered to have a manager come out and redo the job properly for free. Now, they are aggressively demanding payment for that complimentary service. This is the worst, most reckless company I have ever dealt with. Avoid them at all costs
Antwort von All U Need Pest
Justis, we’re very sorry to hear about your experience and understand why fire ant activity is an especially serious concern for you.
Fire ant colonies can migrate quickly, particularly after heavy rain or when a nest has been disturbed, and new mounds can develop in a very short period of time. During our follow-up visit, our technician inspected the property and applied bait throughout the yard to provide additional control.
We also want to clarify that the complimentary follow-up service was provided at no additional charge. The payments referenced are the regularly scheduled monthly payments associated with your existing pest control service agreement, not charges for the complimentary visit.
We’ve reached out because we take your concerns seriously and would appreciate the opportunity to discuss everything directly. Please return our call when you’re able so we can review your experience and work toward a resolution.