Allcamps Bewertungen 826

Great experience and a lovely holiday.
Not one complaint.

I made three bookings and had to repeat a lot of information three times. Would be much easier if we could create an account which stored a lot of that information

Easy to book and lots of information about site and area

They seem cheaper that most and cover many sites and countries.

The booking process was easy the campsite in Ghent felt very relaxing with lots of hedges for privacy.

Wide selection of campsite and holiday parks. Everything within the description was correct. Only concern we had is the availability isn’t always correct and can be out by 24 hours so you may miss out on your booking. Only an issue with low availability though.

The pool area was fabulous fun, waterpark, lovely clean pool. Entertainment was great, great range of activities on-site such as archery, lazer tag, inflatable play on lake, go karts. The only downside was the availability and quality of food on-site. Restaurant was always fully booked, pizza van ran out of pizzas early evening every day and shop was shut in the evenings- so be prepared with food! Overall would definitely go back as really great stay

Booked through all camps rather than eurocamp was excellent so much so already booked for next year

Small caravan for 5 people. Was told there is an oven, only a hob.no kettle. Dated

Easy booking , a little expensive.

Just as advertised
No problems

First time booking with your company
Very easy to book well explained looking forward to our holiday thank you

Easy to find suitable accommodation and book it

The website is easy to navigate but I found it frustrating that there weren’t too many sites for tents but we managed to book 2 holidays even though a lot of the 2025 holidays had no availability.

Receptionist and staff are extremely rude. racists people and the rooms was extremely dirty and unhygienic. Will never visit again. I highly advise anyone that is planning on going. Don't go. You will be disappointed

My allocated pitch for campervan I found at least 30 nails from previous decking that was on the ground. Also found underwear from previous users on the pitch. The price that I paid for the pitch for six nights was very over priced in comparison to what other guests paid for holiday lodge for ten nights. Area around pool not very clean, used plasters etc.

Really rude customer service, a lack of accountability for the holiday experience we had. Our first holiday with our son was ruined we had a broken bed and sofa in our mobile home and no one took any accountability we had to sleep on the floor

Inmiddels enkele malen contact gehad met Allcamps. Er was de eerste dagen echt alles mis, en hebben t eigenlijk allemaal zelf moeten oplossen, terwijl we dus op vakantie zijn en daarvan willen genieten. De letterlijke quote van m’n laatste gesprek bij de klantenservice zegt t allemaal wel denk ik: ‘we kunnen pas na uw vakantie over compensatie spreken, want t kan altijd nog erger worden’. Wat resulteert: Interne procedures waar niet van afgeweken kan worden en een kastje naar de muur verhaal tussen de klantenservice van Allcamps en de receptie van t park. Erg teleurstellend.

Waar t allemaal om draait: t bedlinnen ontbreekt, dus we ‘sliepen’ al 2 nachten op plastic matrassen en plastic kussens. Met 2 kleine kids levert dat geen gezellige dagen op. Gaandeweg blijkt dat t probleem met de levering al meer dan een week speelt, maar er wordt bij ons en andere arriverende gasten gedaan alsof t probleem net is ontstaan en ieder moment opgelost kan zijn.
Inmiddels ben ik zelf bij de supermarkt lakens gaan halen, t is me echt onduidelijk waarom ze dit niet zelf doen voor de gasten.

Verder vertoont de accomodatie allerlei kleine gebreken. Allcamps is zelf niet de beheerder. Op mij komt t over alsof Allcamps een soort ‘restpartijen’ van uitgewoonde accomodaties op goede vakantieparken beheren en tegen zo hoog mogelijke prijs proberen te slijten.

Hoewel Allcamps niet direct verantwoordelijk is voor een oplossing ter plaatse, zijn zij aanspreekpunt voor compensatie voor ons ongemak. En wat dat betreft zijn ze niet meewerkend - ik word niet doorverbonden naar iemand met beslissingsbevoegdheid, er wordt niet van procedures afgeweken, etc etc etc. Ik hoop dat de tijd uitwijst dat t toch toekomt.

Accomodation provided was not as descirbed. Did not match the images provided. Ants on arrival, which we were advised would be dealt with. Disappointed to find no action was taken even after the third attempt of asking. Was advised that it was down to the weather. They were EVERYWHERE. We have rusty kitchen utensils and the Premier accommodation was so small you couldn't swing a cat around. There was no 'L' shape sofa area, just one straight piece which was used for 2 seats at the dinner table, so it was not a lounge area. Again, excuses were given that there were 25 newly renovated chalets and that they were aware that the images did not match what you were being sold. Could not sit comfortably inside our out due to the ants. Wonder whether the DGCCRF would like to know about this?

I specifically booked with All Camps for the bigger chalet and still didnt get what I paid for.

Sadly will not return to Le Chêne Gris as part of Marvilla Parks / Roan camping.

2night snapshot…
The campsite feels safe and has a vast amount of activities for all ages.
We tried the 3 food provisions on site which were all decent. The cafe near the entrance was the cheapest and had the best lunchtime selection.
The pool is understandably very busy with minimal lifeguard supervision and some slides were not open which was disappointing. There were 2 sanitary blocks which lacked sanitation and are in need of updating for a 5 star resort. The hot water in the showers was scolding with no thermostat which is the last thing you want on a 30degree day.
Laundry room was fab as it runs from an app which allows you to track if there are available washers/dryers and how long machines have left on them.
Onsite bowling did not allow bookings, it was first come first serve, and wait for a lane so we never got chance to play as we seemed to visit at busy periods which was a shame.
We would revisit in future despite the few disappointments as it was such a big site with so many activities we didn’t have time to do.