Emailed today in regards to account being closed, sent proof of PayPal payments they were questioning but still closed. Now being advised my money can take 28 days to be released into another bank!! S... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Emailed today in regards to account being closed, sent proof of PayPal payments they were questioning but still closed. Now being advised my money can take 28 days to be released into another bank!! S... Mehr ansehen
Unternehmen hat geantwortet
Support is slow and everything is a hit or miss, rewards take ages to credit but otherwise 1.5% is pretty good for a non-credit card card for rewards. Update - Raising this to 4 stars as the reward... Mehr ansehen
Unternehmen hat geantwortet
My onboarding was very smooth and I have used my Algbra card during holidays in multiple countries smoothly. The FX rates are good and Algbra have solid fraud detection processes which I realized whe... Mehr ansehen
Unternehmen hat geantwortet
Genuine feedback, Nice bank and lovely initiative, Alhamdulillah. However Customer Support could be much better; you could be waiting a day or more for emails to be replied to, no telephone contact... Mehr ansehen
Unternehmen hat geantwortet
Algbra is a digital ethical finance platform empowering overlooked communities by connecting their finances with their values.
22 Upper Brook Street, W1K 7PZ, London, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Got a great service from Algbra. I understand the need for security so didn't mind sending the relevant info to confirm my identity. I'm really happy with service. Thanks.

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Worst bank ever they closed my account with my money in there for 2 months
Without telling me why it got closed down.

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These people block your account without notification, they are rubbish. Until the unblock my account they will be getting bad reviews.

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HI WHERE IS MY MONEY ?
You blocked my account for not reasons and i haven’t received my money.
Please where is my money Nicky?

Antwort von Algbra
Algbra is the worst bank I’ve ever dealt with. They closed my account without warning, locking me out of ALL my money. Despite providing my bank details over a week ago, they still haven’t sent my funds. Lauren and Nicky have been completely useless, repeating the same excuses about “regulatory processes” while ignoring the urgency of my situation.
They managed to close my account immediately but claim they can’t release my money straight away—how does that make sense? Their responses are robotic, dismissive, and offer no real solutions. All my money is in that account, and I’ve been left struggling with no timeline except vague promises of “28 days” or more.
This isn’t just my experience—other customers are dealing with the same nightmare. Algbra’s service is disgraceful, and I’ll be escalating this to the Financial Ombudsman. Avoid this bank at all costs. They’re unreliable, uncaring, and unfit to operate.
I have always been an advocate for Algbra , how great it is and recommending them to everyone.
How wrong I was!!
My account has been suspended for no reason, my funds are frozen and all incoming payments are being declined and told that my account is closed and that money will take 28 days to the Nomination account that I choose. 2 complaints and 3weekd heard nothing but they just close the account!
No timeframe given on the resolution and judging from the recent reviews here this has been happening to a lot of customer recently and could take a long time or it may not even be resolved. This is very frustrating.
Will keep updating this review and stars based on how the events unfold or not unfold.
Nicky and Lauren from Algbra are useless as a 2 pence coin and unhelpful and don’t listen nor care about customers . Have reported this company to The Financial ombudsman service and Martin Lewis and BBC watchdog to get them to investigate.

Antwort von Algbra
Was a fantastic bank but I was a victim of someone stealing my card and using it for £50 pounds algbra refunded me straight away but then decided to punish me and closed my account 2 hours later ,and get this got to wait 28 days for my money returned,which I am not prepared to do ,give me my money back ,avoid this bank ,as your the victim yet they close your account and withheld funds

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Very helpful with helping me swap my phone number on my account

Antwort von Algbra
Hi everyone
I don’t normally write reviews but today I have the time
So I have been banking with Algbra for a little while now and I have been using it lately more than my normal bank account and I have been enjoying it
Last week I stupidly went on Instagram and used my bank card to pay 99p and then 5 minutes later the company charged me £69.99 without my consent and I messaged Algbra and let me tell you from start to finish Algbra was so fast in helping me get my money back
Within 3 days I was refunding I couldn’t believe how fast it took and I’m so happy
Honestly Algbra is an amazing bank

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I am so grateful for the support I receive from Algbra’s team. Friendly and quick to respond.

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I’m happy with the way Zenia of Algbra helped getting my refund back into my account❤️I’m loving my Algbra banking app more💯

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Customer service is brilliant, responsive and very helpful service from both Yuki and Zenia!
I've only started using the app so can't comment too much but there are some features which are lacking, no option to adjust spending limit. I prefer to limit/decrease to avoid unauthorised spending. Hopefully, features will be added.

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Really helpful customer service, Zenia was super helpful in sorting out any problems i had.

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I closed my account with Algbra and after I did so received a refund to it, I contacted them 6 weeks ago to provide details on my bank account to transfer the money to, they confirmed that they had the refund but it could take up to 28 days to refund the money to me, it's now been 6 weeks and customer service just keep telling me it will take more time.
There's no good reason for this length of delay in refunding me, Algbra are essentially withholding my money and refusing to return it.
The card was fine, until I went on holiday and come back. Ever since then I have had issued logining in, support chat was not able to help and went on circles. Now 4 months on I'm trying to get back what money was on card and it wouldn't let me login the account.
Very new customer, account has very light use so far however i cannot fault Algbra. Customer service has been helpful and app clear to use.
Happy customer long may it continue.

Antwort von Algbra
I have been trying to close the account of my, now, deceased Uncle. The customer service, with regards to bereavement, has been absolutely diabolical. 27 emails, and more than 2 months since the death, it is still not resolved. The latest email, from them, is virtually accusing me of attempted fraud 😡

Antwort von Algbra
I've been using Algbra for a year, and I must say the experience has been great! The cashback rewards are incredibly generous, and the customer service is exceptionally quick, almost like a rarity here in the UK! :) Also, the mobile app’s interface is user-friendly.

Antwort von Algbra
Love It. Great company and very easy to work with.

Antwort von Algbra
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