Alex Crane Bewertungen 

Incredible product and customer service. Needed to return a sweater for replacement. Ro from customer support responded to my email request quickly and professionally. I couldn't be happier with the support in addition to the quality of the clothing. I wouldn't hesitate to order from Alex Crane again.

A+ customer service

Alex Crane already makes my favorite clothes, but the people behind the brand are why I'm writing this. Every interaction I've had with their team has been thoughtful, quick, and genuinely human - the kind of customer care you don't expect anymore. It's turned me from a repeat customer into a loyal one. If you're on the fence, don't be.

I love their clothes and their customer service is excellent too. Thanks especially to Wally!

Hi quality clothing and top-notch customer service!

Great product and service. Currently own linen long sleeves ts, shirt, pants, shorts and a jacket. Enjoy mixing looks.

Super helpful with their returns. Love the shirt too. Would recommend!

Love the Alex Crane Clothes, I order from them a lot and the customer support team is always so helpful and responsive (if you need them!).

First of all, quality of clothes is fantastic. Beautiful fabrics that are woven to last. Not trying to do too much. Solid, solid pieces that can be foundational to a wardrobe.

Also, unmatched customer service. There was an issue with my order, which is unfortunate. I had to reach out to them, but once I did, they made it right and then some. Feels like they actually care about people having a good experience.

The business was super responsive. Wally one of the team members worked with me to exchange the the tank top I purchased. While not at the fashion industry, their customer service is top of the hill. High-quality linen, tank top and products in my case.

Excellent, above and beyond customer service. There was a small error with my order, I contacted customer service and received an almost immediate response remedying the situation. The communication was professional, friendly and with a sense of humor. The speed and efficiency I experienced was exceptional!

Great fit. Wonderful design. And absolutely perfect customer care. I'll be purchasing more~!

Great service after I ordered the wrong size.

Helpful and responsive on my return process, thank you!

Customer service was quick to respond and very helpful. The clothes are as advertised. Great quality.

Quality goods but disappointing experience. My order was only partially fulfilled. Their inventory wasn't up to date so I didn't receive one of my items. I understand that happens. But I was never notified. I just received an incomplete order. I had to message them to let them know waiting days in between to request a refund for the item I paid for, and they didn't have. I would buy their stuff in a retail space but won't order online again.

EDIT:

I initially had some issues, but Wally from customer support completely turned this experience around. Here’s what happened:
1. I wrote a review here about my previous experiences with AC customer support.
2. They replied here and gave me a chance to get in touch through the Trustpilot link, but I missed the window while it was still active.
3. I then updated this review and asked them to email me if they still wanted to follow up. He emailed immediately.
4. I explained the situation over email and we found a solution that, together with the substance of the responses, turned this into a hugely positive experience. What stood out most was the personal tone, the details and transparency on how they are working to improve the areas that caused the issues in the first place, and just generally the feeling that you're speaking to somebody who understands what you are saying, takes it seriously, and communicates on your level.

I previously wrote about my frustrations with their AI customer service and an unfortunate event regarding my order, but this more than made up for it.

Cobran gastos de envio para entregar en dos o tres días y hace ocho que estoy esperando. No cumplen, atención!

INCREIBLE: ME RESPONDIERO DOS AÑOS Y DOS MESES DESPUÉS!