Aivi Bewertungen 

I ordered sandals, and there was some delay with the delivery, but when I contacted support via Instagram and email, they did the needful and I Received it in good condition

Trusted web/apps , but need improvement on the customer service aspect. There will be some delays on shipments but trust me , its 100% legit

So many brands there

I placed my order when all the items were showing as available, After completing the payment, they first delayed the order and then cancelled one of the items without providing any explanation. This has become a recurring issue with them. Every time I order, there are delays followed by cancellations for no valid reason. This is extremely disappointing and unprofessional. I honestly feel misled as a customer, and I will never order from them again.

I was disappointed with cancellation of my product, but they helped me with an alternative item with a good discount. Really appreciate it. ❤️❤️

Worst experience ever! I have been chasing my order delivery every single day for a week, with multiple emails and phone calls, but received no response and no action.

Every day, a different driver contacts me on WhatsApp to ask for my location, yet the delivery never actually happens.

After a week of frustration and complete lack of communication, I finally gave up and requested a cancellation, even though nobody has bothered to respond to my emails.

Absolutely unacceptable customer service and a complete waste of time. I would not recommend this service.

I am writing to formally file a severe complaint regarding my recent order. The items I received are completely unacceptable. Instead of a matching pair of shoes, I received two completely different shoes in terms of color and design (as clearly shown in the attached photos). One is dark grey/black and the other is white.
To make matters worse, your customer service has refused to process an exchange or accept a return for a full refund. This is completely unacceptable business practice and a violation of consumer rights.

I demand an immediate resolution to this issue—either by sending the correct matching pair or issuing a full refund immediately. Otherwise, I will escalate this matter to consumer protection authorities and share this experience publicly.

I have ordered here many times and my experience has been fairly ok except this time when they said that if we use ENBD card, we get an additional discount but the total purchase should be AED 500. I added items worth AED 500 to my cart, there is no discount. So I call them, they ask me to send an email. I email them. They respond saying that the minimum amount is now AED 1000. I thought that its still a saving and I add items worth AED 1000 and no discount. I email them again. They send an automated response to take care of the matter and there has been no update.

If you are not sure of what you are doing, why waste consumers time? There are many apps to buy things with most of them offering attractive discounts. By being inconsistent and irresponsible, you are losing customers.

Good luck

As usual, the delivery is late again. You promised a specific date, but there hasn’t even been an update. Really, this is already the second time? Please improve your service and communication, as repeated delays like this will only result in bad reviews from customers.

I received a stained shoes and the customer service was helpful I want to name Ahmad specifically for his gentle approach and quick problem solving skill

The delivery was deleyed however,the courier provided good service.

I’m very happy with my Naturalizer Everly Pointed Toe Pumps, but what impressed me even more was the way the company handled my order.

The original delivery date had to be changed, and I really appreciated receiving an email before the order was shipped, clearly explaining the delay and providing a new delivery date. Even better, my order arrived exactly on the revised date they promised.

This may sound like a small detail, but to me it says a lot about how a company respects its customers. Delays can happen with any international order — good customer service is about communicating honestly rather than leaving the customer wondering.

Everything was handled professionally and transparently, and the shoes arrived in perfect condition. The Everly pumps themselves are beautiful, elegant and very comfortable, especially considering the pointed toe.

A company that communicates well, keeps its promises and respects the customer’s time is a company I’m happy to shop with again. 👏🏼🤍

A genuinely positive experience from purchase to delivery. Highly recommended.