A family member has had trouble completing his course on time due to a medical issue. The support from AIPT Student Services from both Sylvester and McCoy has been outstanding. They really care about... Mehr ansehen
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Das sagen Bewerter
Jamie took the time to understand my issue and has made it a priority to find a resolution. I'm very grateful. However, I'm not certain that my request is receiving any real action
Studying APIT has been an amazing experience, I had received help every step of the way, where it was from my PT mentor Paul or customer service like Jamie, Abi... Will defiantly recommend to anyone... Mehr ansehen
Marianne from AIPT was very helpful. She went above and beyond to contact other members of the team to make sure I was able to complete my studies. I appreciated this very much as a student studying t... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The Australian Institute of Personal Trainers is a privately owned registered training organisation, specialising in a range of health, wellness and fitness qualifications which are delivered both online and face-to-face.
Kontaktinformationen
54-58 Brookes St, 4006, Bowen Hills, Australien
- aipt.edu.au
4.7
Hervorragend
737 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 75 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Laine was extremely helpful and I thank…
Laine was extremely helpful and I thank her for aiding me with this extension.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Hi!
Thank you for your kind feedback. We truly appreciate you taking the time to share your experience. We’re delighted to hear that you’ve been enjoying your journey with us.
We’ll be sure to pass your thoughtful words on to our team, as we know they’ll be greatly appreciated.
Warm regards,
The AIPT Team
Marc got the job done.
Marc did everything he could to find a coaching session for me that would accommodate my life and work schedule.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Hi Ben,
We’re absolutely delighted to hear about your experience. Thank you for taking the time to share it with us. It’s always rewarding to see our students progressing, and we’re excited to watch your journey in the Health & Fitness industry unfold.
Wishing you continued success in your career ahead.
Warm regards,
The AIPT Team
The staff at AIPT
The staff at AIPT, especially the Nutrition Faculty and Louise were honestly the best and made working together so much fun 🤩
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Hi Victoria!
Thank you for your feedback. I’m pleased to hear our team, particularly the Nutrition Faculty and Louise, made your experience both enjoyable and rewarding. We appreciate your support.
Great experience
Great experience, spoke with Francis he was great. Would recommend
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Thank you for your feedback. I’m pleased to hear you had a great experience and that Francis provided excellent support. We appreciate your recommendation.
Bad until Ollie saved the day!
Originally was pretty bad with ridiculous marking times and fails for bad reasons like photos submitted in wrong format or other nonsense. Feedback was pretty good but, a 2 weeks wait to approve a typo in the date is pretty ridiculous. Then Ollie came in and saved the day giving me a direct number to text when I finish an assessment that he will mark asap (within an hour).
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Thank you for your feedback. I appreciate you sharing your experience and acknowledge the earlier delays you encountered. I’m pleased Ollie was able to step in and provide timely support to get things back on track. We’re committed to improving our processes and appreciate your patience.
Very engaging
Very engaging, warm and friendly experience with AIPT so far. I completed my first online session tonight with Oliver and it was really fun!
I have only just started my course but the content is easy to understand and I am getting all the help I need.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Thank you for your feedback. I’m pleased to hear you’ve had such an engaging and supportive start, and that Oliver made your first session enjoyable. We appreciate your support and wish you every success with your course.
McCoy was very helpful and efficient in…
McCoy was very helpful and efficient in helping fix my issue with incorrect log in details
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Hi Dominic!
Thank you for your feedback. I’m pleased to hear McCoy was able to resolve your login issue efficiently. We appreciate your support
Excellent customer service
Laine in customer service has always been an excellent source of help anytime I have contacted her. She has always solved my query efficiently and properly. I wish her and AIPT all the best.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Thank you for your kind words. I’m pleased to hear Laine has consistently provided you with efficient and reliable support. I’m also glad we were able to assist with your queries. We appreciate your support and wish you all the best as well
I did not receive an email with…
I did not receive an email with confirmation of my discussed appointment. I was supposed to have a support catch up with the nutrition department today 03/25 at 2:30, but I have not received any follow up. Please confirm.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Thank you for your wonderful review! We’re delighted that you had a great experience with us. We also appreciate your patience regarding the follow-up, and we’re glad we were able to get everything sorted out. Don’t hesitate to reach out if you ever need anything in the future!
Quick and efficient student support
Quick and efficient student support.
Samuel demonstrated this through effective and quality information,.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Hi Tristan,
Thank you for your feedback. We’re pleased to hear you received quick and effective support, and we acknowledge Samuel for delivering clear, high-quality information. We appreciate your input and remain committed to excellent student support.
Very helpful
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Hi Kath,
We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!
All the best,
The AIPT Team.
Easy communication with efficient responses.
Very easy to communicate with. Very quick with there responses, and led me in the right direction immediately.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Thanks so much for sharing this great feedback with us, Sam!
We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.
Wishing you all the best,
The AIPT Team
Such an amazing AIPT team
Such an amazing AIPT team. Big thank you to Bec, Barbara, Ollie and Ben. Almost every time I called time, it would be one of them, they would be there to pick up the call and help me in anyway possible. Couldn’t have done the course without them
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
It’s awesome to hear you've had such a great experience with our team, Mitchell. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.
All the best,
The AIPT Team.
Ollie is a legend
Ollie is a legend! Super helpful with answering the questions I had
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Hi Patrick,
Thank you for your kind words! We’re so happy to hear you’ve had a great experience with us. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.
Thanks again,
The AIPT Team
Extremely disappointed
I was extremely disappointed with my experience studying through ACFPT. In my view, the course does not meet the standard one would reasonably expect for a qualification of this nature or its price point.
The learning materials rely heavily on long, dense textbooks that are dry, outdated, and largely based on rote memorisation rather than developing practical, real‑world skills. Much of the content feels disconnected from current industry practice, and the limited video material is also outdated and unrealistic. As a result, the course does not provide a strong or relevant foundation for commencing a career in the fitness industry.
The assessments were another major concern. Marking appeared inconsistent and unpredictable depending on the assessor, which undermined confidence in the fairness and reliability of the grading process. Tutor support was often slow or unhelpful, and exam questions felt unreasonable and poorly aligned with practical industry requirements.
Although I obtained the certificate, I did not gain any meaningful knowledge or skills from the course. I was genuinely looking forward to studying and furthering my education in this area, which makes this experience particularly disappointing. As someone who has studied and practised professionally for over a decade, I value high‑quality education, and unfortunately this course fell well short of that expectation. Had I known what I know now, I would not have enrolled.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Hi nadia,
We always aim to deliver a great experience for our students, and we are devastated to hear about your experience. It certainly isn't how we want our students to feel when you trust us with your education.
I have personally escalated your case to our Student Experience team who would like to speak with you directly. However, we can't accurately link you to our student records based on your username alone. We understand the frustration with asking you to contact another one of our departments, but if you could you send us an email to student.experience@aipt.edu.au with your contact information, our team will be able to get in contact with you ASAP.
Thank you,
The AIPT Team.
Laine service was excellent
Laine service was excellent
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Tom. We can’t wait to see where your career in Health & Fitness takes you!
All the best,
The AIPT Team
McCoy was brilliant on the phone
McCoy was brilliant on the phone. Super helpful fella. Amazing student service. Thank you McCoy!
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Hi Patrick,
We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!
All the best,
The AIPT Team.
Great support team
This was the second time I needed to call for support and they were amazing as always!
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Thanks so much for sharing this great feedback with us, Lucy!
We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.
Wishing you all the best,
The AIPT Team
Samuel was very helpful 10/10
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
It’s awesome to hear you've had such a great experience with our team, Oskar. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.
All the best,
The AIPT Team.
Caye was very friendly being lovely and…
Caye was very friendly being lovely and pleasant to chat too !! She explained all the information very clearly and was extremely helpful when I asked questions showing her knowledge that gave her the ability to help me 😁
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Australian Institute of Personal Trainers
Hi Tracey,
Thank you for your kind words! We’re so happy to hear you’ve had a great experience with us. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.
Thanks again,
The AIPT Team
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