Agende Bewertungen 

Absolutely obsessed! Worth the wait! 💙

I genuinely cannot recommend Agende enough! I received mine today and I am absolutely OBSESSED!

The quality is incredible, the colour is gorgeous and the attention to detail is just beautiful. You can really tell how much love and thought has gone into creating such a stunning product. It’s everything I wanted and more!

I know Agende has experienced some challenges with fulfilment and delivery delays following their launch, but I can honestly say mine was worth every second of the wait.

The customer service has also been so lovely, particularly Isobel, who has been incredibly kind, genuine and helpful throughout. It’s so refreshing to see someone who genuinely cares about their business and their customers.

I even took mine into the office and now all the boys on my team want one too, which says it all really! 😂

Such a beautiful product from a lovely independent business. I couldn’t be happier with my purchase and will absolutely be recommending Agende to everyone! 💙

So I waited to order mine on the second restock as I was going to be away when the first launch were meant to be delivered.
Well, I’m still waiting. First dispatch date missed and an email received 2 days after the original dispatch date I was told stock had arrived and I would receive an email the next day advising my exact shipment date. I received the email as promised advising dispatch 17-22 Oct.
Then 11 days after that email I received another one this Monday having had no further comms inbetween with an another revised dispatch date of 17-31st October. Yet the website lists as sold out but you can order with a dispatch date prior to 30 October!!
Actively promoting the Agende for sale but can’t even fulfill existing orders
Would also appear some people who ordered after myself and others have received their orders much quicker- why?!!
So lost interest in this now and all the false promises I shall be asking for a refund and to be paid straight away as they’ve had my money nearly a month now.

My order was refunded without warning, and it took over 24 hours for an email to arrive explaining that my order could not be fulfilled. My money was held for weeks, despite repeated assurances that my Agende was on its way.

The heavy promotion and influencer hype, contrasted with the experience of paying customers left waiting for products that never materialised, has left a very bitter taste.

I genuinely wanted to support an independent female founder, but trust, transparency and integrity matter. This experience has fallen well short of those standards, and I feel completely let down as a customer. I think the whole thing has been a bit of a farce to be honest, which is proven by the removal of comments and the honest reviews here- unlike the paid influencers and Isobels friends. If its all gone wrong Isobel own it with integrity!

I’ll be taking my money elsewhere, whether that’s Mulberry, LV or another established journal brand.
You’ve lost my trust and my custom.

My delivery date being constantly changed.
Asked for money back and nothing. No contact, just ignoring.

Disappointing service!

I placed an order here in Tassie on 4th Sept,got told that I was on pre order and my Noir Set which Id spent 500 aud plus on would be shipped 4th October. Come 4th october ,no emails with shipping received. Initially I did get emails from Shayne and then two emails from Isobel (which I think alot of people got) saying shippibg would be mid October and the latest email saying shipping now between 22nd october and 31st. Being a british girl,I was all for supporting this brand but I have lost faith now. If i dont get an email by 31st ,Ill request a refund but can see that being a challenge also.😢

Update:- email today saying sent

Ordered over 6 weeks ago. Still not received it. Had an email last week to say it will be send out next day delivery. It wasn’t. Didn’t get any tracking information as promised. Emailed customer service 3 times and not had a reply. DM’d your instagram business page, no reply. It’s great you have hit £1million in sales, love when an entrepreneur succeeds with a great business- but not ideal when you aren’t fulfilling the existing orders or responding back to emails, then posting to try and sell more…

I have ordered my Agende and inserts on 6 Sept and still nothing. It seems stuck at the transporter (not my problem !) No answer so far from customer care. I sent them an email + Instagram message. Very very disappointing. Absolutely unacceptable for a "luxury" brand.

Extremely disappointing experience. I ordered on 2 September and received a defective product on 8 September. I was promised a replacement on 15 September and as of 20 October I am still waiting. I have chased numerous times and received lots of apologies and lots of promises of dates that are then not met, but still no product. I have had enough and today requested a refund.

I understand this is a new business and things go wrong. How you then deal with this is crucial and the experience has been awful. It would have been better to pause promotion and fulfil the orders you haven’t met rather than constantly posting for new business in my opinion. Constant posts about how much profit the business has made in its first month while customers still haven’t received their orders is in very bad taste.

I placed my order on 16 September and, over a month later, I still haven’t received it.

I’ve been given several dispatch dates, none of which have been met. The latest estimate is between 22 and 30 October, but after so many broken promises, I have little confidence in this either.

What I find particularly disappointing is that the company continues to actively market and sell products while existing orders remain unfulfilled.

I understand that delays happen, especially with smaller businesses, but clear communication and realistic delivery times should be a basic expectation.

I was genuinely excited about this planner, but the whole experience has been incredibly frustrating. At this point, I’ve completely lost confidence in the company.

Cannot begin to explain what a frustrating and disappointing debacle it has been, trying to support and engage with this brand. Purchased on pre order, for September 22nd dispatch. Weeks went by, no comms whatsoever from the team. Dispatch deadline was breached, and again, I had to chase them for an update. All the while I was respectful, understanding and supporting of the business as it navigated the launch issues and general new business teething. I am a fan of the owner, and via her instagram, felt I had good visibility of the issues they were experiencing, she was doing her best to manage expectations, sort issues etc. But all came to a head when, finally- and weeks late- the order was dispatched with a 24hr notice turnaround. I was out of the country, and immediately contacted the courier to arrange redelivery for when I returned. This was all sorted and I received redelivery confirmation from the courier. However, unfortunately, they went ahead and delivered, left unsafe and package subsequently cannot be found.
I explained the problem to the Agende team, proactively sent across everything I could possibly think of in terms of supporting evidence (redelivery confirmation details, proof package had been left unsafe and on the original delivery date, boarding pass from my flight to show I was not in the country, etc etc etc). After months of issues and delays, I feel I have tolerated as much as I am willing to, from a brand which markets itself so loudly as being a luxury product and experience… but executes its business in the opposite way. I requested the order be cancelled and a refund processed. I made clear I would be happy to support further with any claim against the courier, acknowledging this particular element of issue lay with them. Agende Customer service team have been incredibly unhelpful and have now stopped replying to my emails completely. I have chased numerous times, but no reply from anyone. The last comment I received was that they needed to conduct an investigation- which is fair. But I pointed out that, in light of so much evidential proof of a courier error, they are clearly at fault. Therefore it is inappropriate for me as an Agende client to wait out an internal investigation between them and their contractor. I requested the refund be processed. Have received no acknowledgement or response to date, despite raising this issue over a week ago now.

My conclusion on this is that this is just another trashy, fast fashion mindset, clickbait operation. Most of the energy and focus for the team at Agende seems to be laser fixed on perpetuating the next sale, new products, and creating hype on socials. Existing or supporting customers, who have provided so much content and momentum for the brand, are left in the dust, without care, comment or remuneration. Disgraceful con job, in my opinion. The many other reviews here from other clients would seem to align with my experience. Avoid avoid avoid. So many other young women in business who build proportional to their operation size and capability, to ensure a top quality product and experience for clients in the luxury market. Your money is better spent elsewhere, on a more genuine and robust product / experience.

Avoid this company at all costs. I placed an order on launch day, within 15 mins of the launch and my agenda took 4 weeks to arrive. When I chased it up, I was told that the order I placed was actually a preorder. That was never made clear to me when I made the order, nor did I recieve any emails to state that it was a preorder.

My agenda arrived in a huge box, with a torn up bag inside. Isobel states she wanted the brand to have a luxury unboxing experience. This certainly did not.

When I opened up the agenda, I noticed it had several marks and scratches on it (I had gone with the suede, which I knew would eventually mark but didn't expect it to arrive marked). When I emailed customer service to complain, I was told that suede does mark and that the marks should brush out. They didn't, so I asked to return it for a full refund. They agreed and told me I'd receive a prepaid returns label "shortly". I've been waiting 10 days for that label and have chased it up numerous times.

I'm all for supporting British, female founded brands but you cannot promise Hermes style luxury and present your customers with this level of customer service and damaged products. I'm now nearly £200 out of pocket, and unsure how on earth to return it. Perhaps one for trading standards.

As someone who runs a successful e-commerce business myself, I completely understand that occasional shipping delays can happen. However, I placed my order on 26th September, expecting delivery before 5th October, and have since been met with constant delays, with the delivery date being pushed back further every week.

What makes this particularly frustrating is seeing the founder regularly posting videos celebrating £1 million in sales in a single month, while existing customers are still waiting for orders that should have arrived weeks ago.

I work hard for my money and am happy to pay a premium for high-quality products, but I also expect a reasonable level of customer service. Unfortunately, my experience has been extremely disappointing, with communication and service falling well below what I would expect, even from budget retailers such as Shein.

I have now requested to cancel my order, having completely lost confidence in the company.

Based on my experience, I would strongly recommend looking elsewhere before placing an order. A company's success should be measured not just by its sales figures, but by how it treats the customers who contribute to them.

Customer service was non-existent - if you try and cancel an order you're ignored (and any requests for help on social media accounts are ignored or deleted!).
Product still (eventually) dispatched, then when you try and arrange a return, you're sent in circles. When I did eventually return the product (it was damaged), I had emails saying they had received the parcel but only acknowledging part of it, then an email saying they hadn't received - no one seemed to know what was going on and emails took ages to get a response. Crossed replies continued and failing a sensible answer from the company, a credit card chargeback got me my refund. All very annoying when you're seeing Lorna on Insta SO excited to hit £1m sales. With no real customer service...

I ordered my Agende organiser the third week in September and was originally promised dispatch before 5 October. That deadline came and went. I was then given a revised dispatch window of 12–16 October.

It is now 17 October. My order has still not been dispatched, and I’ve received no individual explanation or meaningful update.

And I’m far from the worst affected. There are customers who ordered on launch day who are apparently still waiting for their purchases.

I appreciate that Agende is a new business. You can forgive a young company for underestimating demand. You can forgive a fulfilment partner letting them down. You can even forgive a chaotic launch.

What becomes much harder to forgive is repeatedly promising dispatch dates you don’t meet, without keeping individual customers properly informed.

Meanwhile, the founder has been appearing on podcasts, proudly discussing the company’s £1 million in sales.

And absolutely, that is an extraordinary achievement worthy of celebration. But surely the time to celebrate is after you’ve fulfilled the orders that made that success possible?

The very customers who helped create that £1 million success are still waiting to receive what they paid for.

£1 million in sales is not the same as £1 million in successfully fulfilled orders.

I follow the founder on Instagram and was genuinely excited to support this business, as I needed a new planner. I still want the product I ordered. But the contrast between the public celebration of success and the experience of customers waiting for their orders is incredibly disappointing.

This is where a logistical problem becomes a customer-trust problem.

I sincerely hope Agende succeeds, but success should be measured by more than sales figures. It should also be measured by how you treat the customers who put their trust — and their money — in your business.

Absolute crooks. I ordered on the 14th September for delivery on 29th September and its still not here well over a month later, with no dispatch date in sight.
All the positive reviews are from influencers who seemingly have no issue receiving theirs. All while Isabelle posts and appears on podcasts about making (or stealing) £1m.
If you do get any response from the customer team, they'll give you a made up dispatch window to shut you up for a couple of weeks, then you go through the cycle again. Genuinely the worst experience I have ever had with a business and there is no excuse for how they have handled anything.

Tough review. I’m not the usual demographic of Isobel Lorna’s followership , but I am certainly her consumer market. I’ve used planners and organisers throughout my school years, university and career as a healthcare professional. I have a Smythson desk agenda (Duke organiser) purchased over 12 years ago, a mulberry medium planner and a LV PM size agenda. The Smythson sits in my home office and LV in my handbag. Mulberry used sporadically over the years. I was in search of another desk agenda for my workplace office and Agende seemed to fit the bill. The price wasn’t the issue given how much I’ve spent on the other brands. It’s not a size I’d carry around.

However, I was thoroughly disappointed.
The leather is premium but that’s about it. Frankly, you can get the same if not better quality leather from other agenda companies. The ring mechanism is extremely poor which will make this agenda redundant and unusable in no time. It does not have the push mechanism all others do and this is already starting to warp the rings. The ring spacing is not standard - 4 rings spaced differently to standard agendas - so you can only use Agende inserts (this is good only for Isobel’s business). The inserts are substandard quality - poor quality paper, non-premium branding and limited functionality.

The mirror is pointless - who needs this in an agenda?! Whiteboard - who uses this on a daily basis?!

The agenda is way too bulky to carry around with you and most customers who have fallen for the hype will sadly regret this choice. For me, it’s just not functional enough even as a desk agenda, and as the ring mechanism is already starting to warp, the Agende is being returned.

If you want functionality and luxury, look for Smythson, Mulberry, LV and even Filofax.

Save the pennies on this one!

I was advised the stock would be in by 05.10 and dispatched by 07.10. The order was a gift. Chased customer services and can expect a distpach by 22.10.26 - so very overdue.
I agree with the comments that all over their social media there is no acknowledgement of the disappointment this is causing. She is all about her luxury lifestyle yet fails to provide basic customer service for a very expensive product.

I came on here to see whether I’d be the only who encountered the issue with non-fulfilled orders but apparently not. I ordered on launch day - still haven’t received my Agende as of today. I reached out to customer service but never got a reply. Luckily I was able to cancel the payment. Definitely won’t be ordering again.

Really appalled by the overall customer service (or lack thereof) I have experienced from this brand. I wish them all the best in the future but I will not be re-ordering.