Sophia was so lovely and made sure I felt supported and taken care of while also giving me excellent advice about how to move forward with my situation.
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Das sagen Bewerter
Exceptional service from the lady on the phone today! So relatable and knowledgeable regarding my situation. I felt at ease talking about my financial difficulties and didnt feel judged or pressured i... Mehr ansehen
Unternehmen hat geantwortet
So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information re... Mehr ansehen
Unternehmen hat geantwortet
Update 24 Sept: Despite sending in full detail to Avantis at 1302 hrs 23 Sept I havbe not even received any acknowledgement let alone a compassionate response. Even copying their CEO Mark Webb did no... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Advantis
Vom Unternehmen geschrieben
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner.
We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
We work on behalf of various industries including Utilities, Financial Services, Telecommunications, Retail and Public sectors. Advantis is dedicated to providing ethical and effective services, ensuring both clients and customers receive professional and compliant support.
Based in the UK with offices in Stoke-on-Trent and Bolton, we are authorised and regulated by the Financial Conduct Authority, members of the Credit Services Association and are a certified Great Place to Work.
Kontaktinformationen
Minton Hollins Building, Shelton Old Road, ST4 7RY, Stoke-on-Trent, Vereinigtes Königreich
- advantiscredit.co.uk
4.3
Hervorragend
1114 Bewertungen
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Kind Service!
Kind Service!
I was too stressed to call Avantis as this was a collection agency, however, when I did manage to call, the help I received was exceptional. The representative was extremely helpful and managed to resolve all my issues. The help also extended to calling HMRC on my behalf which I thought was amazing and supporting above and beyond my expectations. You have given my confidence back and I just want to say Thank you so much!
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Kacey was great
Kacey was great - really patient and understanding. She could find me a solution even in very challenging circumstances. We all need someone like Kacey!
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Kacey provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
I'm not who you think I am
Received an email addressed to someone with a completely different name, telling this person he needed to pay a DVLA fine. I have no idea how this company came by my details, and when I asked I received a vacuous answer suggesting I contact their client for information on that. Pretty sure there are a number of GDPR regs being tested here.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Oliver is an absolutely amazing agent
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Independently check before you pay anything
Two years in a row I have been sent letters claiming I am in debt due to HMRC (I am not). Twice I have contacted on the day of receiving the letter only to be told they are no longer dealing with the reference number I provided because the customer (HMRC) have updated something to show I don’t in fact owe them anything. Awful way for a system to run putting stress on people thinking they owe money when they don’t. This seems like it is going to be a yearly event at end of tax year.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Chloe G 5* service
Chloe G provided excellent service, Going above and beyond to help me with the issue i had.
Thanks Chloe :)
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Chloe G provided such great support on your webchat. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
very proffesional customer service and…
very proffesional customer service and mega helpful.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
I spoke with an Advantis representative…
I spoke with an Advantis representative named Livvy.
She was professional,articulate and very understanding of my circumstances.
We agreed on an amount and a timescale of which I am really pleased with.
I would give Livvy & Advantis
5 STARS
For being a 'Brilliant' Advantis Employee.
GW
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Livvy provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Misuse of Data
Advantis have plucked my address from the internet and used it to try and find someone related to me. Debt collection agency should get their facts right before sending alarming letters out. They are gaslighting me by insisting that person is linked to this address other than my surname, so they can't admit they scramble through thin air to find a link to the person they are searching for.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Ashleigh was a great help to me today…
Ashleigh was a great help to me today and confirmed everything I needed to know. The whole process with Advantist was a positive one and I was never made to feel under any pressure. They actually care and are always there to help when needed.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Ashleigh provided such great support. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Really helpful
Really helpful
Listened and helped a lot
It’s always embarrassing when you owe money for no reason but they were so nice
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Very professional and reasonable.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Kind and efficient staff
Kind and efficient staff. It's good to be able to do this via webchat.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Call handler Nathan was professional
I spoke to Nathan the call handler who dealt with my issue regarding false information provided to them by HMRC. Nathan was extremely helpful and dealt with my issues diligently and professionally.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Nathan provided such great support on your call. We’ll be sure to pass your comments on to them.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
This company can never get the…
This company can never get the information correct, they offer a false service to HMRC and should not be allowed to operate. Unclear if they are still owned by Japan, what interest do they have in UK Tax payers? Are they a registered charity or just sealing money form the UK Tax payer.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
For any business
For any business, going through challenging financial times is really stressful but dealing with Advantis has actually come as a welcome relief. Chloe was marvellous , kind and informative. Its giving us a little bit of breathing space just having the option of dealing with a team who are clear in terms of what we need to do but also compassionate at the same time.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Chloe provided such great support to you today. We’ll be sure to pass your comments on to them.
We’re proud of the way our team manages difficult situations for our customers, and feedback like this really means a lot when we know we’ve made a positive impact.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Ashleigh was very helpful and friendly
Ashleigh was very helpful and friendly, great service😊
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Ashleigh provided such great support on your webchat. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
The agent whom I talked to was very helpful, spoke clearly
The agent whom I talked to was very helpful, clearly spoken, explained everything. It was a good service.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Amazing customer service
Amazing customer service! I had been having a very stressful few months with an ongoing issue with Virgin Media. In less than 5 minutes talking to Sophia at Advantis she had got to the bottom of what was going on, given me clear instructions on what to do next and had sorted the problem out for me! I had been going round in circles with Virgin media, backwards and forwards for months and getting no where. Now it is all sorted, which is a huge weight off my mind. All in a very convenient webchat as well. Thankyou!
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Sophia provided such great support on your webchat today. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Exceptional service from the lady on…
Exceptional service from the lady on the phone today! So relatable and knowledgeable regarding my situation. I felt at ease talking about my financial difficulties and didnt feel judged or pressured in any way whatsoever! Also gave me advice on how to try and lower certain bills. People like her in your company are INVALUABLE to people like me,struggling through and almost always thinking theres no hope or help! For me today,she has turned that phrase on its head!
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Advantis
Thank you so much for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team especially when they make a difference like they have done today.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
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