Addicted To Audio Bewertungen 

I had a question about the product when it arrived and they answered my email within minutes, were super helpful and responsive, and was lovely to correspond with a human straight away rather than a bot or an automatic email reply.

Matt from Addicted to audio assisted me with an enquiry regarding the LISST tubes. He was very prompt, quickly located two additional LISST tube for me, and arranged for them to be shipped out as soon as possible. His communication was professional, friendly, and responsive throughout the process.

Great service. Knowledge of products, love for sound, loads of patience!!

Took advantage of ATA's fabulous discount on a pair of Epicon 6 speakers. Previously thought of as an out of reach dream.
Had a hiccup of a 'DOA' mid woofer. The ATA crew (Trent in particular) did a wonderful job of organising the remedy. Their clear and concise communication is to be highly commended.
I sit listening to these wonderful speakers in full knowledge that I went to the right people for the right product.

Great service. Fast response to questions. Super fast delivery of my new amplifier. Couldn't ask for more really. Thanks!

Best price, hassle free adjustment to the order ( my error ). Item arrived very quickly and in safe packaging.

I've used Addicted to Audio previously and can highly recommend them.

Nothing wrong with addicted to audio . I ordered the FINAL liberty mk 2 earbuds which were reduced to 149 AUD . It's which way you flip the coin in thinking why are they reduced from their market value of 465 AUD on amazon ? Quite clearly the product is sub standard its like listening to muffled drums from the bottom of a bucket . The app is basic and does nothing to improve sound . i should have been aware of this audio companies fraud years back i purchased a pair of expensive in ear wired devices with the brand name FINAL when after a short time the left channel ceased to work . the retailer refused a refund since they were only recently out of warranty .packaging is elaborate but beware of the disguise steer clear of FINAL

Great customer service with great knowledge of the issue I was having with interference with a usb c adapter connected to a iD24 audio unit, recommenced the iDefender Max usb c and it solved all my issues. Will purchase from them again

The staff at Addicted To Audio assisted me through the whole ordering process of me purchasing a Hiby Digital M300. They were kind to get the product from interstate so that I was able to purchase one without having to search overseas websites and having a lack of warranty support.

A great experience with Addicted To Audio. I purchased a new pair of speakers online, they were delivered to me a couple of days after I placed my order. Communication has been excellent from purchase to delivery. I have made a few purchases with Addicted To Audio and they are always great to deal with.

Quick helpful response to queries, friendly customer service, rapid dispatch of order.

I was very pleased with the service from Addicted to Audio. I received follow up emails from Mat, filling me in on how my shipment was going and also checking in about whether my order was delivered safely.
I appreciated this simple yet thoughtful service, as you don't always get it these days. Not to mention the awesome deal I got on my Q Acoustic speakers.
5 stars.

Buyer beware! I rarely write reviews, but Addicted to Audio has a store policy of not accepting returns on opened products. They also charge a 10% restocking fee, plus handling, merchant transaction, and freight recovery fees on sealed products.

The customer service was also disappointing. It took several days to receive a response, and they ultimately recommended that I resell my opened but unused product on an online marketplace. This is time-consuming and results in a direct financial loss to the customer.

There are better alternatives to Addicted to Audio with more consumer-friendly return policies and better customer service.

Very happy with the service, ordered Friday, delivered the following Tuesday, plenty of progress updates and prompt responses to an enquiry mid-order. Everything arrived in perfect condition.

I am somewhat disgusted that the normal 2 year warranty for a subwoofer Perlisten R212S that would have 2 year warranty usually like buying iphonez. He said to me, due to it is so heavily discounted we can legally reduce it from 2 year to 1 year. So it is weird why they only ofter 1 year for perlisten speakers don’t you think?

Perlisten website “Perlisten Audio offers a 5-year standard manufacturer warranty for passive speakers and a 3-year warranty for powered subwoofers in North America. You can extend your warranty by an additional year (up to 6 and 4 years, respectively) by registering your product online.” So why do they list it as 1 year? Why not say after one year you can still get the remaining two from Perlisten America.

Great service is truly measured by the quality of after-sales support, and the experience I received from the team at Addicted to Audio and Mike at Headroom was absolutely exceptional.
I had an issue with my Clearaudio Performance DC turntable, which would intermittently fail to turn off and would occasionally start spinning again after a power outage. After logging the issue with Addicted to Audio, Trent quickly got in touch and guided me through several troubleshooting steps. Once it was determined that the likely cause was a faulty PCB, the repair was assigned to Mike at Headroom.
Throughout the process, Trent kept me well informed, including updates around a shipping delay for the replacement part. The communication and customer care exceeded all expectations.
Mike personally came onsite to collect the turntable, completed the repair within just a few hours of receiving the part, replaced the PCB, and fully adjusted and recalibrated the unit. As part of the service, he even cleaned the underside and bottom lenses of the turntable.
What impressed me most was the level of care and professionalism throughout. Mike returned the turntable the very next day, reconnected everything, and carefully re-levelled it on the shelf.
From start to finish, the service from both Addicted to Audio and Headroom was outstanding. I would highly recommend Mike from Headroom, and the team at Addicted to Audio to anyone looking for knowledgeable, professional, and genuinely customer-focused support.

Thanks again,
Clayton L

The companies pricing policy shows a complete disregard for its previous customers. I purchased two sub woofers from them in a sale where the price was reduced from $6k per unit to $4500 per unit. They then returned the price to 6k per unit. 7 weeks later they reduced the price to $2500 per unit. This makes a complete mockery of their pricing and shows utter contempt for their previous customers who buy in good faith based on market value (they of course offered no recompence to allow for the change citing only 7 days for price changes). I will never purchase from this company again.

I decided to upgrade the audio in my office, going through many reviews looking for a good solution that would work with low space. I already had an old Kenwood XD500 to use as an amp but used its speakers in my kid's rumpus. I decided on getting some DALI Spektor 2's. Addicted to Audio had them on sale so went with them. Their service was fantastic, getting the speakers out and delivered in only a few days. I am amazed with the quality of the sound coming from these speakers and everyone I have shown agrees that they sound phenomenal. I'll be using Addicted to Audio for more audio upgrades soon and I know I will receive great service from them.

I have been to Addicted to Audio (Adelaide) at least half a dozen times each time to buy something and happy with all purchases, including three online purchases. When it comes to audiophile collections, no other store in Adelaide can beat A2A.

However, the only thing that annoys me is the utterly unwelcoming and self-entitled front guy (probably the store manager) and his body language. Probably his presence will encourage me not to go to the store physically and make the future purchases online. Other sales personnels are very helpful and friendly. Only reason I give 4* here.

Great product line up and impeccable customer service.