Adapthealth Bewertungen 7’419

Very good fixed in no time

The nurse that trained me on using the CPAP device was very articulate and an excellent instructor. But negatives were: 1) being called to schedule and appointment after one has been confirmed. 2) Appointment at a hotel and not being advised as such. 3) Support staff when calling to confirm appointment address not knowing Adapthealth using the hotel. Communications overall disappointing.

Dr was very nice n informative

Amanda is very knowledgeable and thorough. She gave me a great explanation of the CPAP machine and how it works, how to use it and maintain it, and she was very pleasant in how she presented everything. My visit and orientation with Amanda could not have been better. // The office was a bit difficult to find. I drove past it twice before finding it.

Shipment was delivered on the scheduled date in good shape but I wasnt aware of the time it was being delivered. The driver was very polite and professional. The only problem was is that I had to help carry the Geri Chair up stairs to my 2nd floor apartment. Although I am in decent shape for a 63 yr old woman,, that was a bit of a strain. 🙂

Marquis helped me thru care of unit and was very friendly and knowledgeable!

He was very professional and kept me updated on the

Great and prompt experience a delivered in timely manner

Very quick service to replace my concentrator! Anthony is very good explaining things with the new equipment!

I rarely leave reviews, but this has been one of the most frustrating experiences I’ve had dealing with a healthcare provider.

I was approved for a CPAP machine on March 16 and was told it would arrive within two weeks. When it didn’t show up, I called on March 30 (the last day of that window) and their automated system told me it was out for delivery and would arrive by 9pm. It never came.

I called back the next day and was told their AI system was having issues and that my CPAP had never actually been shipped. Instead, it was still waiting for approval. The person I spoke with said they pushed it through and I should expect it within 7 days.

That week passed and still nothing.

I called again on April 7 and was told it was somehow still in “pending” status. I got transferred six times, was hung up on once, and eventually was told I’d get a call from scheduling within 48 hours. I never received any call or email.

I followed up again on April 10 and was told I’d get a callback by the end of the day. That never happened either.

It’s now April 13. I’m currently on hold again while writing this.

At this point it’s not just the delay, it’s the lack of communication and follow-through. I’ve been given incorrect information, false delivery updates, and multiple promises of callbacks that never happened.

This is doctor-prescribed medical equipment, not something optional, and the delays and lack of coordination are unacceptable.

If anyone from AdaptHealth sees this, I need help getting this resolved and actually receiving my CPAP.

Jeff is the man! Great seeing him and his insight is priceless

I have an oxygen concentrator that has not been serviced since I got it over a year. I called this morning for someone to come out and do a service call. The young man was polite and did whatever he needed to do, and gave me instructions on using the cylinder too

As soon as I walked in the door, I was greeted with kindness and proceeded to let me know that the person that was gonna help me will be with me very soon. The technician they helped me was very knowledgeable and very nice and kind and explaining and listening to my concerns and what I was needing both greatly helpful and needing to let me know that if I needed any other information, do not hesitate to give me a call and they can be there for me.

Brian was very helpful with trying to get the most comfortable fit for my CPAP mask! Took time to explain the equipment and future options and ordering!

One of the most unprofessional companies I’ve ever dealt with. When my father was sick, they had no issue taking my credit card as a “hold” for his medical equipment, even though it was fully covered by Medicare. A year and a half later, I received an email saying they were going to charge my card for an “auto payment.”

I made several attempts to handle this professionally, explaining that I’m not the patient and that my card should not be charged. Despite that, they went ahead and charged my card anyway. They had no problem speaking with me when I was ordering his medical supplies and providing a credit card, but now suddenly they cite HIPAA when I try to resolve an issue.

My father even called them himself and asked for the invoice to be sent to him, yet they still charged my card knowing I’m not the patient and that the charge was in dispute. Now I’m dealing with a credit card dispute because of their actions.

On top of that, every person I spoke to was unprofessional. A supervisor was supposed to call me and never did. Typical.

I do not recommend using this company.

I came in earlier than scheduled and they were able to squeeze me in.

Paula was professional, knowledgeable, patient, cared!

The lady was very informational & kind. Answered all of my questions & concerns.

He was friendly, and explained to me everything clear.
However, your telephohe call system was a headache
I was able to talk to your Tampa office about 15 min. waiting. then left message. No one called me back.
I called 813-616-5807? WHY
However, I have contacted Vansessa Munoz ay 8133093584. She helped to get appointment with Jose

Very friendly and knows exactly the information you need normally before you do. Short, sweet, and to the point.