ABSOLUTELY AVOID: A Nightmare Letting Experience Focused on Scams
This agency is, without question, the worst I have ever dealt with and should be avoided by any tenant who values their rights and their deposit.
For two years, we tolerated poor service, including numerous unresolved maintenance issues. The real problems began when they attempted a massive rent hike, only to backtrack when we chose to leave—a clear failed attempt to squeeze extra money from long-term tenants.
During our exit, they demonstrated a complete disregard for us, pushing for aggressive, last-minute viewings, including on weekends. When we left the property four days early to accommodate their viewing schedule, they repaid our good faith by charging us for those four days and offering zero thanks.
The true nightmare, however, was the deposit return process, which took a full, miserable month. They relentlessly and fraudulently tried to find excuses to retain funds. They completely ignored the official check-out report stating the property suffered only fair wear and tear. They repeatedly changed their story on which room was damaged and, most outrageously, tried to charge us for a full repaint that they had already promised prospective new tenants would be covered by the landlord.
This appalling conduct resulted in an unjust deduction of £300. Be warned: this agency will always prioritize the landlord, and they will absolutely attempt to scam you out of your deposit with false claims and continuous deceit. Save yourself the stress and find another company.