Activate onDemand Bewertungen 

The communication was excellent between the company and i. They kept me fully updated and my refund was processed quickly

Had an issue with the order that was dealt with immediately. Much appreciated Jamila.

Poor customer service and a frustrating return process

Purchased an Oura Ring for £379 through Blue Light Card, with Activate OnDemand as the seller.

The return process has been unnecessarily delayed and frustrating. I had to chase for updates, provide photographs of the ring, and wait while they repeatedly referred the request to the “brand”.

The ring is in perfect physical condition with no damage. Despite this, Activate OnDemand initially refused the return and said they would only offer an exchange. - this is illegal against the Consumer Rights Act.

I have since had further delays and conflicting responses while they supposedly review the request after challenging them on their refusal. Customer service has been polite in tone, but the actual handling of the return has been extremely poor.

A return request should not become this difficult or take this much chasing, particularly when the product is in perfect condition.

I am still waiting for a resolution and a refund of my £379. Shall be raising an official complaint with Bluelight as this is totally unacceptable.

Great customer service when DPD failed to deliver. Another item was sent out really fast and the team were really helpful.

I ordered in haste not realising I did. I contacted CS immediately and they reassured me that they will do everything in their side to arrange a refund and not to worry. I didnt exepect the refund to be issued so quick! Thank you for your fast and efficient service.

Top company, Customer service was exceptional!

Purchased an Oura ring and immediately retuned as wrong size. It’s been a month, repeated emails and no refund. Raised a dispute with PayPal and they are now saying due to this they can’t refund me! Appalling customer service. Raising tickets each time no one to speak to in person. Bought through this company as offered NHS discount and I’m a doctor. Would rather have paid the additional 30 and got via Oura directly. Avoid at all costs scam company who refuse to give back £465 l. Would give no stars if possible

I placed an order yesterday, and I completely understand the uncertainty that can arise when you receive no tracking reference or order details, particularly when the website states that your item will be delivered the next working day. At that point, you can’t help but wonder whether you’ve been scammed.

I ordered a MacBook Pro and needed an urgent update before considering contacting my card company to investigate. Thankfully, I received several calls from Justin, who immediately put my mind at ease. He provided me with tracking information and said he would keep me updated via WhatsApp — and he did exactly that.

Justin genuinely cares about his customers, and that came across clearly in every interaction and message. His communication and reassurance made a real difference.

Sometimes, you just need to have a little faith. 👍

After placing the initial order, I received confirmation of payment than nothing. Ive logged a support ticket as this is a gift for a birthday but getting an update is very difficult. Cannot track order on supplier site, they have no knowledge of it - more clarity on order tracking would be beneficial I think.

Great customer service, very good open communication when there were delays (out of anyone’s control) - kept me informed throughout and resolved any issues as quickly as possible. Thank you

Update after receiving the item (16/09/2026)

Initially, my experience with customer service was a little mixed. However, the moment Justin stepped in, everything got back on track and moved quickly.

Justin took the time to personally call me, understood the situation, and made sure the delivery schedule was brought forward. As a result, the delivery was successfully completed this morning. He also followed up with another call after delivery to check that everything had arrived safely and was in order.

I really appreciate Justin’s professionalism, dedication, and proactive approach. He went above and beyond to make sure everything was resolved smoothly.

Thank you very much, Justin, for your excellent service and commitment!

I ordered a Samsung Galaxy Watch8 Classic Black LTE during their Vodafone promotion. I was very happy to finally find the watch at a reasonable price and placed my order at around 7am on the first day of the offer, so I was confident my order would be fulfilled.
Unfortunately, after repeatedly chasing for updates, I was eventually told that the watch was unavailable due to limited stock. Considering how early I placed my order, this was extremely disappointing and left me questioning whether sufficient stock was actually available when the promotion went live.
I will give credit where it is due: they were responsive to my emails, processed my refund immediately when requested, and personally called me to apologise, which I appreciated.
Normally, based purely on the ordering experience, I would have given 1 star, but because of the communication, quick refund and personal apology, I am giving 2 stars.
Overall, a very disappointing experience. If you need an item quickly or are relying on the advertised availability, I unfortunately cannot recommend ordering based on my experience.

Slow customer service. Have issues with Apple Neo. Submitted ticket on Tuesday still no resolution by Friday. Ticket 39495. Issue now resolved

Needed advice on a Mac book. Initial plan was to return for refund as we were unable to log in and link to Apple account. Justin was amazing he rang with updates and helped us sort the problem within hours. Thanks Justin, first class service from you.

I placed an order with AOD for an Oura ring. The item was collected by DHL, but tracking has shown it is stuck at the delivery depot since 28th August without any update or delivery attempt.
​When I requested a refund for the undelivered goods, AOD informed me they are waiting on the brand (Oura) to investigate with DHL, which could take up to 2 weeks.
​Under Section 29 of the UK Consumer Rights Act 2015, the responsibility for undelivered goods remains with the retailer (AOD). Third-party courier investigations are an internal merchant matter and do not override statutory consumer rights. Asking a customer to wait weeks for a refund on goods that were never delivered is unacceptable customer service.
​I request that AOD issue an immediate full refund for this undelivered order.
The order number is #343214

Purchased a Dyson Hairdryer and it was faulty returned within a week of receiving 8 days ago and have not yet received refund. Have emailed customer service last three days and no response. NO phone number to call for help!

UPDATED
Refund now sorted , thank you Justin

A few days after purchasing what was a brilliant deal on Ray-Bans through them I had a panic that I didn't have any delivery info or who/what company was my point of contact so I emailed AOD asking for help and to my surprise they quickly replied with an apology and an explanation of why the delay in being shipped...from then on in until i confirmed I had received item, their communication with updates on shipping was fantastic! It's very rare to be treated as a person and not a number these days so I was delighted with the excellent customer care at first point of contact...would be happy to use them again.

This company went above and beyond to help replace a faulty product supplied through them after Apple washed their hands of us. Marta and the team, thank you so much for your top-class customer service 😊

When I email them regarding my order, they responsed promptly and sort out the issue.

Great service especially the customer service agent that kept me up to date with my purchase and informed me of tracking of package all the way by email well recommended