Tried two High Street Travel agencies before AI suggested Ace Flights. Both appeared not to want to 'rummage around' exploring various options to keep the price reasonable. Ace Flights did just that.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Kevin, my call handler was excellent. The flights coming up didnt quite fit my criteria so he went away and called me back with what I required. As a single person travelling it was important to me... Mehr ansehen
Unternehmen hat geantwortet
Austin, the young man dealing with my booking, was extremely patient and helpful. He went to great lengths to ensure I had flights that suited my requirements. I'd not used Ace Flights previously, but... Mehr ansehen
Unternehmen hat geantwortet
I was looking for a cheaper option of flying to Australia over the Christmas period and most air fares have nearly doubled since my holiday there last Christmas. However, Kevin at Ace Flights managed... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Ace Flights Ltd is a leading UK-based travel agency specializing in the sale of flights and holidays. With a team of highly experienced agents and a commitment to providing exceptional service, we are dedicated to making your travel experiences memorable and hassle-free. Our strong affiliation with PTS (Protected Trust Services) ensures that our clients enjoy financial protection, giving you peace of mind throughout your journey. At Ace Flights Ltd, we understand that every traveler has unique preferences and requirements. That's why our knowledgeable agents leverage their extensive sales experience to offer personalized recommendations and tailored itineraries. Whether you're planning a relaxing beach vacation, an adventurous getaway, or a business trip, our agents go above and beyond to craft the perfect travel package for you. As a trusted travel partner, Ace Flights Ltd prides itself on delivering exceptional service, personalized recommendations, and competitive prices. We prioritize customer satisfaction and work tirelessly to exceed your expectations. Whether you're a frequent flyer or a first-time traveler, our goal is to make your journey seamless and unforgettable.
Kontaktinformationen
1110 Elliott Court Coventry Business Park, Herald Avenue ,Coventry, CV5 6UB, West Midlands, Vereinigtes Königreich
- 0203 997 9399
- sales@aceflights.co.uk
- aceflights.co.uk
4.8
Hervorragend
528 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 20 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The best travel agency experience
From booking to flying, Ace Flights ensured every aspect of my trip was seamless and stress-free. Highly recommend!
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
An extraordinary agent
An extraordinary agent, Kevin went the extra mile to find the best time and flights for me. His dedication to the industry is admirable. I would highly recommend him .
8. April 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
False advertising!
Intrigued at the advertised very low price for a flight to Brisbane on Singapore Airlines (had my guard up prior to making the call for the telephone deal only, but worth a go, we all like a bargain don’t we????). Explained the advert, they took the dates and then asked if I had a preferred airline, they already knew which one. Then proceed to ask if I’m flexible with my dates to which I replied.”no”. Then told I must be flexible with dates and airline to get that “special price” and on top of that, no luggage included, that’s extra. Told him I’m not interested and he wanted to call me back after he had done his research, god the man was persistent!!!!. I explained NO means NO, so I put the phone down on the coffee table gently and walked away. Buyers beware this is one massive con!
5. April 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
Thank you for your feedback. We understand your concern regarding the prices, and we’d like to clarify that all advertised prices are subject to availability. In order to secure the best deal for you, it is important to be flexible with your travel dates. Prices can fluctuate based on demand and availability, and flexibility allows us to provide the most competitive rates.
Additionally, airlines have introduced "Travel Lite" fares, which typically do not include checked baggage. Our sales agents are trained to ask the necessary questions to ensure you receive the most accurate quote based on your travel preferences.
We hope this explanation helps, and we would be happy to assist you in finding the best option for your trip. Please feel free to reach out to us with any further questions.
Thanks,
Team Ace Flights
I have been using Kevin many years
I have been using Kevin many years. He was always find out easy solution for me. Family Trip or My Business trip I choose him as my first option. I highly recommend him and his service to any one.
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Kevin was excellent
Kevin was extremely good and helpful
28. März 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Kevin at Ace travel
I've been using Kevin at Ace travel agents for years now, and I can't recommend him highly enough! From the very beginning, Kevin has consistently gone above and beyond to ensure that my travel experiences are exceptional.
One of the standout features of working with Kevin is his ability to find the best deals. No matter where I'm looking to travel, he always manages to beat other prices I've found. It’s clear that he has a wealth of knowledge and connections in the industry that he leverages to get the best rates.
Moreover, the level of customer service I receive from Kevin is truly unmatched. He is always approachable, patient, and willing to answer any questions I might have. Whether I need advice on destinations, tips on itineraries, or assistance with last-minute changes, Kevin is there to help with a smile. His attention to detail and genuine care for his clients makes the process feel personal and tailored to my needs.
In a world where customer service often feels lacking, Kevin stands out as a true professional who genuinely cares about his clients. I’m so grateful to have him as my travel agent and look forward to many more trips planned with his expertise. If you're looking for a reliable and knowledgeable travel agent, look no further than Kevin!
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Great experience with Ace flights
Great experience with Ace flights, Kevin was very polite and helpful, will definitely use them again. Highly recommend their company for anyone needing help to book flights to Lahore.
26. März 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Molly was brilliant
Molly was brilliant, she listened to our requests. She kept us involved in the process. Well done molly you are a credit to the company.
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Helpful and instructive, would use again.
We booked flights to go to New Zealand for February until March last July. I had never used this company before and was a bit cautious. I was helped by Gavin, I told him what we wanted and that we were on a bit of a budget, and as we live in Scotland, we didn't really want to fly from London.
He booked all our flights, three there and three back using different airlines, with what we thought, was a decent price, compared to other flights we had looked at.
On the way out we only had about an hour to change flights in Frankfurt and the same in Hong Kong. We were really worried about missing our connections, but Gavin put our minds at rest, we had longer in Singapore and Zurich on the way back.
What can I say, everything was excellent, I'm so glad we booked through Ace flights and really glad we had Gavin helping us, he answered all subsequent queries I sent by email very quickly.
I also have to add that all our flight details, check ins etc, were all sent to us in plenty of time with easy to navigate instructions.
I would definitely recommend and would use them again.
18. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
We cannot thank Ace Flights enough!!!
We cannot thank Ace Flights enough, and in particular, their wonderful representative, Molly, who has helped us sort out a very difficult situation! Thank you, thank you, Molly! We shall never book flights again, to anywhere, without going through Ace Flights!
To be specific, in August 2024, we booked business class flights through the agents, mytrip,com, to Sydney, Australia, going out on 29.3.25 and returning on 8.5.25, and we paid in full. We booked these flights, because our dear daughter in law in Australia is terminally ill. Her situation has worsened and we have thanked God we had this booking. Then, on Saturday just gone, 15.3.25, mytrip let us know that our booking is cancelled, as one of the three flights in our return journey (an Air India flight) is no longer going to fly, We were told we could have a refund, but other than that, - hard luck! This agent could rebook us, but at vastly inflated prices from what we had originally paid!
We are an elderly couple, of limited means. Thankfully, some time ago, I had read a favourable review of Ace Flights, and had kept a record of their contact details.
In desperation, two days ago, I contacted Ace flights and explained our predicament. We were dealt with by a most capable and empathetic lady, Molly, who went to great lengths to help us. The result is that we now have secure, and very reasonably priced, alternative flights arranged by her, and therefore we shall be able to travel and give support to our Australian family at this very difficult time for them. Molly, we shall never meet you, but we shall never forget you. THANK YOU, ACE FLIGHTS!!!
16. März 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Booking long distance flights
I was really glad of the help I had from Kevin at Ace, when booking return flights to New Zealand. It takes ages to research flights and compare prices and stop over times. Kevin was very thorough, polite and helpful and found me a flight for a great price with minimal stop over times. It cost me nothing and he did all the work! Thankyou Kevin!
15. März 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Ruby was fantastic
Ruby was fantastic! So professional, helpful and quick with the booking of all flights to and from NZ, which took the pain out (and time) of having to do ourselves. Will definitely be booking all our holidays via Ace Flights in future. 👍
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Molly found us exactly what we wanted…
Molly found us exactly what we wanted at a fair price. I would recommend this company the customer service was ace!
5. März 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Fantastic service
Great company, took time to find amazing deals to New Zealand business class. Molly was outstanding and communication was spot on. Really impressed with these guys.....if you want to go any where..trust me..give them a call.
21. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
It’s always a risk putting your faith…
It’s always a risk putting your faith into the smaller unknown company. I can gladly say I’m glad I took the plunge. Molly has been attentive and professional all the step of the way. Found me a great deal for me that through no fault of hers, I declined. Molly,then put together another deal ,which as a solo traveller going to New Zealand fitted my requirements perfectly. As said previously ,nothing was a problem for Molly who listened to me and talked me through options in an informative and professional manner. A very big thank you. If you find yourself pondering with using Ace Flights and feeling unsure, at least give them a call to discuss what you’re looking for. Molly you are a credit to this company.
4. März 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Ace Flights are Ace …
Kevin was extremely helpful throughout this experience he made what was a very challenging decision for me and talked me through everything because of his attention to details I have the best flights for my husband and I
3. März 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Kevin at Ace flights was really helpful in finding me a good deal for our flights to Australia
Kevin at Ace flights
22. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Going that extra mile
We have used Ace Flights several times and found their professional approach to finding the best deal for a customer to be first class. With their after care because of a change in flights or cancellation, Ace Flights have the attitude of what is best for their customer. Going that extra mile. Thank you to Molly who has given us great service and made our journey's an enjoyable one.
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Kevin was very good and very helpful
24. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
We have recently booked long haul…
We have recently booked long haul flights with Ace through Sid who was helpful and courteous and got us an excellent deal, much better than anything we had found online.
15. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Ace Flights UK
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.