Fab service and everyone we spoke with were so hopeful! Applied on the Friday and was approved by the Monday after, clinic have confirmed everything is good to go! Only downfall was being told there w... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Once it was clear what had to be done and I sold the advisor that they had given me the wrong information on time frame for application they were really good and bent over backwards to help me. This h... Mehr ansehen
Unternehmen hat geantwortet
Only had an initial phonecall, but it was so straightforward and clear! I spoke to Alfie & he was so knowledgable and patient. Alfie was good humoured and fully explained everything, making it ge... Mehr ansehen
Unternehmen hat geantwortet
When i first got in touch with access fertility I was given alot of different information. But the minute I spoke to Alfie everything changed!! He kept me up to date with my application, he managed to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Access Fertility is the first, the largest and most trusted provider of IVF Refunds and Multi-Cycle Programmes in the UK. We offer fixed fees and huge savings compared to paying clinics directly. Over 11,000 babies have been born through our programmes, and we've refunded over £17 million to people who haven't had a baby. We work with the best clinics across the UK to ensure you can access affordable IVF and to reduce the financial stress of your treatment.
Access Fertility - 100% refund if you don't have a baby
Vom Unternehmen geschrieben
- We help patients take the uncertainty out of IVF
- Our IVF refund programmes - 100% refund if you don't have a baby - help patients to take the financial stress and uncertainty out of IVF. We offer two cycle, three cycle and unlimited cycle programmes, all for a fixed fee. All our programmes include unlimited frozen embryo transfers and are available nationwide.
Kontaktinformationen
Vereinigtes Königreich
- 03300 10 20 40
- support@accessfertility.co.uk
- accessfertility.com
Refundable IVF at Access Fertility
4.7
Hervorragend
1258 Bewertungen
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Access Fertility
Hi Awal. Thanks you for review. We are happy to hear about your positive experience. You can always contact us if you need anything.
Wonderful service
Wonderful service. The advisors I spoke with were so kind and helpful throughout what was a very sensitive process.
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Access Fertility
Hi Krystina. Thank you for your lovely review! We are so absolutely happy to hear that you had such a positive experience with us. Our aim is to take away some of the stress of IVF so patients can fully focus on their treatment and we are so excited we were able to do so.
Fantastic Customer service
Customer service, feedback always resolved fully. All questions (and repeated questions!) answered in depth.
Made to feel Valued and important.
17. Juli 2025
Antwort von Access Fertility
Thank you so much for taking the time to share your experience! We are thrilled to hear that our team made you feel valued and supported throughout your journey with us. We believe that every question—no matter how many times it's asked—deserves a thorough and respectful answer, and we are happy that you felt valued and important. Your kind words mean a lot to us.
Their customer service was really bad
Their customer service was really bad. The staff needs to learn urgency and clarity with the process. We had a massive delay of our treatment while we’re on a very time-sensitive situation because they were not clear with the documents. When you chase them, their staff is the most unhelpful. They just insist that things were in placed but took another month before things get going, which pushed everything 3 months later because of our personal circumstances. Also, staff needs to learn how to handle calls professionally and have empathy because their clients are mostly (if not all) emotionally and mentally distressed. It just doesn’t match the business they’re in.
16. Juli 2025
Antwort von Access Fertility
Hi JR,
Thank you for taking the time to leave a review. We really appreciate your feedback and are sorry to hear that your experience with us didn’t meet your expectations.
We have taken your feedback on board and already made several improvements to help patients move through the enrolment process more quickly. We're sorry this wasn’t in place when you joined, and we completely understand how frustrating delays can be.
Our patient advisor team does their best to support everyone with compassion and care, so we're genuinely sorry to hear that this wasn’t reflected in your experience. That’s not the standard we aim for.
If you’re happy to share more about what could have been better, we’d love to hear from you. Please get in touch at support@accessfertility.co.uk and we’ll arrange a convenient time to speak with you— your feedback is really important to us.
Best wishes,
Access Fertility
Antwort von Access Fertility
Hola Maria, muchas gracias por tu comentario. Nos alegra saber que te has sentido bien acompañada durante el proceso. Comentarios como el tuyo nos motivan a seguir ofreciendo la mejor atención posible.
Os deseamos lo mejor en vuestro tratamiento y seguimos a vuestra disposición para lo que necesitéis.
Antwort von Access Fertility
Hi Romulo. Thanks you for review. We are happy to hear about your positive experience.
Needlessly distressing with awful customer service
We received awful customer service from Access Fertility that only added to a very distressing time.
The website is hard to navigate, slow and outdated. Their phone lines were always quiet and unclear. They spout figures saying they accept 90% of people but this is somewhat misleading when not properly contextualised. This gives false hope with their advertising which is morally questionable.
The care and customer service we received was sub par. We were rejected for a refund programme and whilst I understand they are a business and this is possible, the way it was handled was very distressing. We got a quick call from a bored, disinterested woman to explain that they thought my AMH level was too low- even though it is still within normal range according to the NHS. No support was offered, she couldn't get off the phone quick enough. I'm sure I dont have to explain how distressing it can be to get a 2 minute insensitive rushed call telling you your chances of now having a child are severely reduced (due to their opinion on your medical records and rejection). Essentially they told me in one of the most horrible times of my life that they wouldn't take me on as their algorithms thought I would never be successful.
Our clinic were equally confused and contacted Access on our behalf. A different staff member on the phone was again really rude to our clinics staff, and then again to us.
Again I understand that they are a business but if staff can't even have some compassion at one of the most stressful times of your life what does that say about them?
We were since accepted for a 3 cycle full refund programme at Gaia and the experience was so much more streamlined and supportive. No issues at all and we were signed up with them within days. We were successful in our first round with them so I guess Access lost a lot of money from rejecting us, but in the end we went with the better, more compassionate company.
My advice if you're looking into using Access is not to get your hopes up, be wary, and explore all your options beforehand.
4. September 2024
Bewertung ohne vorherige Einladung
Antwort von Access Fertility
Hi Sarah. Firstly, congratulations on your successful treatment. We are very pleased to hear you have had a positive experience at your clinic.
Thank you for reviewing us on TrustPilot. Patient feedback is extremely important to us as we want our patients to have the best experience possible. Unfortunately, due to the structure of our Refund programmes we are not able to accept all patients onto our programmes and we understand that this can be upsetting. We always try to tell patients this in a sensitive manner and we apologise if we did not meet this standard when speaking to you We hold regular training sessions for staff and we will work to make further improvements to make sure we maintain the highest possible standards for our patients.
The medical review is based on the information we receive directly from your clinic and, in those cases where someone does not qualify for a Refund programme, we are able to offer all patients the Multi-Cycle Programme.
Please let us know if you would like to discuss the points you raise in your review with us further.
Empatía y profesionalidad absoluta
Dado que el proceso es bastante duro, Vicente, quien fue nuestro gestor. Hizo que este trámite fuera mucho más fácil, nos ayudó en todas la gestiones, facilitándonos absolutamente todo.
Con una empatía, generosidad y profesionalidad absoluta.
22. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Access Fertility
Hola Jose Miguel, te agradecemos mucho tus palabras. Para nosotros es muy importante saber que podemos acompañaros en este proceso, facilitando el camino. Nos alegra saber que Vicente os hizo sentir acompañados, con la empatía y profesionalidad que le caracterizan. Todo el equipo de Access está comprometido en ofreceros el mejor apoyo posible en cada etapa. Os agradecemos vuestra confianza y os deseamos lo mejor para vuestro tratamiento.
Great service.
Have been a great help , have answered all our questions. Ana was brilliant and the whole team. So far so good.
24. März 2025
Antwort von Access Fertility
Hi Chris. Thank you for your lovely review! We are so very happy to hear that you had such a positive experience with us. Our aim is to take away some of the stress of IVF so patients can fully focus on their treatment and we are so excited we were able to do so.
Antwort von Access Fertility
Hi Amjad. Thanks for your review. Our aim is to take stress out of the IVF journey so we are very happy to hear we were able to help! You can always contact us if you need anything.
I only usually leave reviews on the…
I only usually leave reviews on the very best or the very worst experiences and so far our experience with Access Fertility has been exceptional. We have now been going through the process for almost 18 months and have decided to progress with Access due to our circumstances. A few of the team have really stood out to us, going above and beyond my expectations, in particular Alfie, who is an asset to your company. I can’t highlight enough how stressful this process has been but the team at Access have been fast to respond, compassionate and overall helpful. I truly hope that this continues to be our experience as so far they have been wonderful! Thank you
11. April 2025
Antwort von Access Fertility
Hi Emily. Thank you for your lovely review! We are so absolutely happy to hear that you had such a positive experience with us. Our aim is to take away some of the stress of IVF so patients can fully focus on their treatment and we are so excited we were able to do so.
Excelente atención desde el primer momento
Queremos compartir lo bien que nos han tratado en el proceso de contratación. Desde el primer contacto, el equipo de Acces Fertility y en especial a Vicente que ha sido increíblemente amable, claro y paciente resolviendo todas nuestras dudas. Nos han hecho sentir acompañados y seguros en un proceso que puede ser muy abrumador. Su profesionalidad y empatía nos han dado mucha confianza para seguir adelante. ¡Muchas gracias por el apoyo!
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von Access Fertility
Hi Elochukwu. Thanks you for review. We are happy to hear about your positive experience.
Excellent service
Excellent service, full refund, removed financial stress from the situation.
11. März 2024
Bewertung ohne vorherige Einladung
Antwort von Access Fertility
Hi Alison. Many thanks for reviewing us on TrustPilot. Patient feedback is extremely important to us and we want our patients to have the best experience possible. We realise that undergoing IVF treatment is very stressful and our aim when patients are using one of our programmes is to make it as stress free and most cost effective as possible.
Antwort von Access Fertility
Hi Dominic. Thanks for your review. Our aim is to take stress out of the IVF journey so we are very happy to hear we were able to help! You can always contact us if you need anything
Grateful, but we’ve had problems early on…
We have had problems with the payments coming out from the portal. The loan doesn’t cover all the items required for he treatment.
4. Februar 2025
Antwort von Access Fertility
Hi Matthew. Thank you for reviewing us on Trustpilot. Patient feedback is extremely important to us and we are always seeking to improve our systems. The Direct Debit system automatically requests your payments and we understand the issue has now been resolved for you. We apologise for any inconvenience caused. Please let us know if you require any further assistance.
No warning of price increase
Did not inform us of the price going up, went up by about £300. Was given a quote on the Monday, went to pay on the Saturday and the price had changed.
21. Januar 2025
Antwort von Access Fertility
Hi Alexx, Thank you for taking the time to share your review. We appreciate your feedback and we’re sorry to hear you had to pay an increased fee. We realise price changes can make a real difference to people’s finances and we do everything possible to ensure patients are informed of upcoming price changes as early as possible. We always strive to give patients every opportunity to pay before a price increase is implemented. However, it is true that once the deadline has passed, patients will be subject to the new fee if they wish to proceed.
Excellent customer service
Excellent customer service, the process was very straight forward and actioned very quickly. Thank you!
5. November 2024
Antwort von Access Fertility
Hi Josh. Thank you for taking the time to write this review. As we know that the IVF journey can be very stressful our aim is to make our processes as stress free and simple as possible so that patients can solely focus on their treatment.
Antwort von Access Fertility
Hi Yasser. Thanks you for review. We are happy to hear about your positive experience.
Disappointing application service
The process of applying for and securing the package was very slow with us having to chase documents that needed signing many times as they did not appear on our portal. The staff member we emailed was responsive but just kept insisting that they were there, even though they weren't. Eventually they had to find an alternative way for us to access them. Communication between Access and Care Fertility does not seem to be great.
The level of service offered has deteriorated since Care started to outsource their financing to Access rather than dealing with it in house. A step backwards.
15. Oktober 2024
Antwort von Access Fertility
Hi Matt. Thank you for taking your time to review Access Fertility on TrustPilot. Patient feedback is extremely important to us and we want our patients to have the best experience possible. We're sorry that we did not meet your expectations. The partnership between Access Fertility and Care Fertility was created earlier on the year and we would therefore like to understand more about what happened. If you would like to provide us with specific details you can contact us via support@accessfertility.co.uk This will enable us to improve our processes for the future and strive to uphold the highest possible standards for our patients.
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