Access Fertility Bewertungen 1’258

TrustScore 4.5 von 5

4.7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Fab service and everyone we spoke with were so hopeful! Applied on the Friday and was approved by the Monday after, clinic have confirmed everything is good to go! Only downfall was being told there w... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Once it was clear what had to be done and I sold the advisor that they had given me the wrong information on time frame for application they were really good and bent over backwards to help me. This h... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Only had an initial phonecall, but it was so straightforward and clear! I spoke to Alfie & he was so knowledgable and patient. Alfie was good humoured and fully explained everything, making it ge... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

When i first got in touch with access fertility I was given alot of different information. But the minute I spoke to Alfie everything changed!! He kept me up to date with my application, he managed to... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Arzt für Kinderwunschbehandlung
  2. Kinderwunschklinik
  3. Frauenklinik
  4. Klinik für Reproduktionsmedizin

Vom Unternehmen geschrieben

Access Fertility is the first, the largest and most trusted provider of IVF Refunds and Multi-Cycle Programmes in the UK. We offer fixed fees and huge savings compared to paying clinics directly. Over 11,000 babies have been born through our programmes, and we've refunded over £17 million to people who haven't had a baby. We work with the best clinics across the UK to ensure you can access affordable IVF and to reduce the financial stress of your treatment.

Access Fertility - 100% refund if you don't have a baby

Vom Unternehmen geschrieben

We help patients take the uncertainty out of IVF
Our IVF refund programmes - 100% refund if you don't have a baby - help patients to take the financial stress and uncertainty out of IVF. We offer two cycle, three cycle and unlimited cycle programmes, all for a fixed fee. All our programmes include unlimited frozen embryo transfers and are available nationwide.

Kontaktinformationen

Refundable IVF at Access Fertility

It sounds too good to be true…but it isn’t.

4.7

Hervorragend

TrustScore 4.5 von 5

1258 Bewertungen

5 Sterne
4 Sterne
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1 Stern

Hat 75 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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Bewertet mit 5 von 5 Sternen

Helpful

Helpful, quick and efficient, compassionate

28. Oktober 2021
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Antwort von Access Fertility

Hi Elisabeth. Thanks for your review, we appreciate it.

Bewertet mit 4 von 5 Sternen

Quick Process. Payment plans.

The process was really quick to get the approval and the confirmation to start the treatment! I think they should have available more payment plans or allow customers to pay by credit card instead bank transfer, because the packages are very expensive and having those options could help more people with less resources.

26. Oktober 2021
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Antwort von Access Fertility

Hi Claudia. Thanks for your review.
We are happy to hear about your positive experiences.
Unfortunately payment is not possible by credit card as companies like mastercard and visa apply charges which would mean we would have to increase programme fees for all of our patients. Bank transfers on the other hand are free and help us to keep the programme fees as low as possible for patients.

Bewertet mit 5 von 5 Sternen

Amazing

Me and my partner were very nervous about how treatment works and how different plans worked. The team at access were amazing at making us feel comfortable and explaining everything in great details. Fantastic customer service definitely recommend

14. Oktober 2021
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Antwort von Access Fertility

Hi Mathew. Thanks for your kind review! We are so happy to hear we were able to provide a stress free experience and make you feel comfortable! This is what we aim to do in all of our patient interactions so we really appreciate your positive feedback.

Bewertet mit 5 von 5 Sternen

Respectful and courteous

Dealt with professionally, used correct terms and pronouns. Would recommend to anyone looking at IVF treatment. Very efficient service.

9. Oktober 2021
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Antwort von Access Fertility

Hi there. Thanks for your review. We really appreciate that you would recommend our services to others!

Bewertet mit 5 von 5 Sternen

Helpful and efficient

Helpful and efficient in communication, which was really appreciated at such a sensitive time.

30. September 2021
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Antwort von Access Fertility

Hi MJ. Thanks for taking the time to leave us a review!

Bewertet mit 1 von 5 Sternen

I don't trust them anymore

I feel that Access Fertility are crooks. My partner and I spoke to someone about transferring our money over. We were told we would get 100% refund if we did not start treatment in the unlikely event we got pregnant naturally in our last cycle.

We were lucky enough to fall pregnant without needing treatment (can't believe it), but in the space of a weekend AF said that they're deducting a hefty admin fee. They said that there was nothing they could do and no way to complain.

We feel they take advantage of desperate want-to-be parents. They should have advised not to pay the money until our last cycle had finished. If we had, they would not have taken any money.

I hate to think what they're like further down the journey.

30. September 2021
Bewertung ohne vorherige Einladung
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Antwort von Access Fertility

Hi Daniel. Thank you for taking the time to leave us a review. Our aim is to make IVF as stress free as possible so we are sorry to hear that you found this frustrating.

All of our patient advisors strive to provide excellent customer service and we always aim to meet the needs of our patients. However unfortunately there are costs our business does incur during the registration process. Therefore, the admin fee of £150 is there to help cover some of these costs and is only applied in the event of early withdrawal. We make every effort to explain this fee when patients sign up including on our patient portal and in our contract but following your feedback we will be sure to review these channels to make sure the information is as clear as possible.

Bewertet mit 5 von 5 Sternen

Great customer service

Very easy service to use and the team are always available via phone or email. If I contacted them about a query I would get a response within the same day.
The process for applying was simple and the team were very open minded and excited about our IVF journey.

28. September 2021
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Antwort von Access Fertility

Hi Laura. Thanks for your lovely review! Our aim is to make your fertility journey as stress free as possible so we are excited to hear that you have had such a good experience so far. We wish you all the best with the start of treatment!

Bewertet mit 5 von 5 Sternen

All good so far

All good so far. Interactions have been kind and understanding

26. September 2021
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Antwort von Access Fertility

Hi Heidi. Thanks for your review. We are always happy to help if you ever need anything!

Bewertet mit 5 von 5 Sternen

Professional

Only just started on our IVF journey but access fertility have been amazing so far. Quick to answer the phone and answer questions we have had.

20. September 2021
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Antwort von Access Fertility

Hi Natalie. Thanks for your review. Our patient advisors are always here to help Monday to Friday so we are happy to hear that all of your questions were answered quickly! Don't hesitate to contact us if you ever need anything else.

Bewertet mit 5 von 5 Sternen

Very informative and helpful

Very informative and helpful. Programmes are transparent from the beginning. Quick turnaround which we really appreciated!

15. September 2021
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Antwort von Access Fertility

Hi CL. Thanks for your review!

Bewertet mit 4 von 5 Sternen

A lovely helpful service and simple to…

A lovely helpful service and simple to organise and set up. Easy instrictions, any questions regarding the packages where explained to us when we gave them a call.

13. September 2021
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Antwort von Access Fertility

Hi Brate. Thanks for your feedback!

Bewertet mit 5 von 5 Sternen

Friendly staff

Friendly staff, quick responses and very helpful

26. August 2021
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Antwort von Access Fertility

Hi Aimee and Lauren. Thanks for taking the time to leave us a review!

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