A2Z Airport Parking 

My experience in June 2022 was spot on. Phoned them before and they were waiting for me. On way back I was an hour early and at a different terminal and they still met me with no waiting from me. Great value and great service. I also messed up my booking abit and was able to change online via a message request and they did this for no cost, when I think they had the right to charge an admin fee. Great all round.

This is a copy and paste taken from my confirmation email from A2Z Meet and Greet:
"FOR TERMINAL 3 - Follow signs for Heathrow Terminal 3. Follow signs for Terminal 3 Departure. We will collect your car from 2 Drop-Off lanes outside the Departure terminal. Sat-Nav Postcode: TW6 1QG"

The above copy clearly states that the drop-off location was outside the Terminal 3 departure Terminal.
When I arrived at the given location, incurring a £5 compulsory parking fee, there was nobody there to meet me, so I called the A2Z office only to be answered back by an Abusive, rude and very difficult to understand person who informed me that I should be on Level 4 of the Short Stay car park. Half an hour later I arrived on Level 4 and had another long wait while the A2Z representative was having an animated argument with another customer. The whole episode had taken well over an hour!
On my return three days later, I went to Level 4 of the short stay car park to collect my car but it was nowhere to be seen. Again I rang the A2Z office and 20 minutes later a driver arrived with my vehicle.
No visible damage but my wife had left approximately £10-£12 in coins in the vehicle coin box. All gone bar £2 (however, there was a warning about leaving valuables in the car. So my fault)! Also the vehicle dash cam had been unplugged. I wonder why?
Altogether a very bad experience.

Griffin parking returned my car damaged with a quote of £7000 to repair. They acknowledged that the driver who collected my car damaged it driving out of the car park and did not inform them. They advised that they would repair and that l should get a quote. They have not provided me their insurance details and A2Z have not provided me with these details either. Do not use these companies.

Paid for parking at Heathrow but no one was there when I arrived I waited 45 minutes the driver went to the wrong terminal I was saved by another company who took my car and charged after I returned and dashed into the terminal to check in before flight closed. I had minutes to spare. 10 minutes later the driver called! I tried to get a refund but airport parking took no responsibility
I have not heard anything since.
This report is for order AZP 61885 at LHR T5 with Griffin parking. They are a scam company but A2Zairportparking takes the money and doesn’t give any customer service. I was told to contact Griffin who obviously don’t respond to anyone. I am out of pocket besides nearly missing my flight.

Booked a meet & greet at Gatwick from Ace which was very good and efficient and discounted price. Very pleased.

Very good service, fast and efficient. Will use again .

Very easy to use dropping car straight off in to car park at Sofitel and picking up

Rubbish totally unacceptable response below for our review. Clearly highly unprofessional corrupt set up
Our contract was with you
. Damaged our car refused to accept liability - even though employee stated they knew they had. Video confirms car was not damaged at drop off. Many angry customers at airport. Needs reporting to office of fair trading as they are anything but fair or honest. Anyone park a red car that was damaged at Heathrow in late March? We have your cars paint on our damage

AZP-62255 Subcontracted to EAP meet and greet. Lousy experience. Poor directions to 'greet' .Phone unavailable for pickup..was phoning police when eventual contact made. Car returned covered in bird droppings..45 m8ns late..never again !

AWFUL..DO NOT USE THIS COMPANY
We booked with A2Z Airport Parking, to collect our car from Heathrow Airport and return to us on our arrival back into UK .
There was no-one to meet us,on our return ,when we first phoned they first said they had lost the keys, then that we hadn't booked for collection, then a minivan was coming to collect us, then that they couldn't return car as drivers were not insured!! and so it went on. Eventually after 2.5 hours of waiting and approx 20 phone calls our car arrived to terminal 5.

Excellent & Professional Service

Very pleased and will use again

DO NOT USE!!!
Almost 2 hours after collecting our luggage we finally received our car. Filthy! Inside and out. Car mat covered in mud and exterior covered in tree sap and bird pooh! Company were eventually cancelling my calls!

I booked parking with A2Z parking flying from Gatwick. Went to call them 30 mins before we arrived at the carpark as it tells you to, 30 mins later and 15 phone calls and no one picking up the phone at 4am so we had to find additional parking. Luckily we got parked at purple parking. Will not be using A2Z parking again after this as traveling is stressful enough these days!

I don’t normally write reviews but I feel I have to this occasion. Firstly I had to pay to drop the car off when it clearly states on their web site and confirmation email its only on the return.
Secondly, when I called their office to raise my issue of having to pay on entry to the car park, the gentleman I spoke to was very unhelpful and started getting angry with me. His customer service skills were zero.
Thirdly on the return my car was filthy. There was also some money missing from inside the car, admittedly it does say don't leave valuables in the car.
Fourthly, when I called to collect my car the person I spoke to was very blunt on. Fifthly as I drove home I realised my dash cam had been turned off too. As I wasn't sure where they had parked my car I wanted to see, obviously they did not want me to.
Would I use this company again errr no, never !!

Don't bother. Disgusting company. Car damaged and filthy - they just say 'It's not us, you need to deal with XXX Company' and then don't respond. They're all in it together.
Don't be tempted by the prices, it's just not worth it. It's not even worth me including my reference number as I have so many - they close them if they bother responding.

Objectively the worst customer service we have ever experienced. A2Z car parking were responsible for sub-contracting services to One stop Parking limited at Heathrow Airport. While on holiday, One Stop crashed our car and left it to the police to remove and leave in a compound. Removal and remedial costs in excess of £1,500 which is unlikely to be covered by our own car insurance. Avoid this agent at all costs and do not be fooled by the rating provided above. The car parking provider is also insolvent.

The worst customer service I have ever experienced. Rude and obnoxious. Had to wait 20 minutes for them to answer the phone and they arrived only a further 35 minutes afterI was told we on our way. Will never use them again and WILL NOT recommend them to my enemy. With so many bad reviews something needs to be done. They should be reported to trading standards

My car is currently in a compound because they had an accident while driving it. I was out of the country at the time and now have to deal with the police and all sorts as apparently the driver fled from the scene. AVOID AT ALL COSTS!

Absolutely disgusting, they tried to steal my fuel, couldn't do it but they broke fuel tank filler neck,