1stoplighting Bewertungen 3’381

1STOPlighting sent the light fixture that I had ordered online in a timely manner. However, I couldn't use it because I couldn't get my hand in the shade to attach it to the fixture. I called and spoke to agent (John) that assisted me with the return for a refund process. He was very helpful and had it done in a minute or less. Thanks John, you are awesome! I recommend this buisness if one needs a lighting fixture.

Alex A. literally helped me more than anyone else has probably ever done so whenever I've requested customer service to step in for an issue! Alex A. went over and beyond to make sure I knew what was going on and satisifed with their help! I really appreciate customer service workers like Alex A.! THANK YOU for being not only a great customer service rep but also for being a great human!! 1 Stop Lighting - give him a raise!!

Fast Shipping & Good Bulk Pricing. We had an outstanding refund balance and Johanna, in customer service, was able to identify the issue, authorize and issue the refund all while still on the original call. Impressive!!

I ordered 3 identical items relying on their well illustrated promise of 3 day delivery.

They didn’t even ship for three days, and the package will take another week to arrive.

In addition, they only sent one of the three items ordered.

Update:

Customer service did respond.and issued a small credit (read the fine print on the guarantees splashed on the page) which I do appreciate. But time was of the essence - which is why I chose the company in the first place - so I had to purchase from another supplier.

Order placed 4/14.
Expected 4/17 (confirmed with their FAQ examples)
Actually shipped 4/16
Expected arrival 4/23. 9 days (7 business days) vs. 3 business. day promise.

My feedback, if you advertise fast shipping and know you won’t meet your shipping guarantee, let the customer know before shipping so they can cancel.

I’ve upgraded from 1 to 3 stars just because I did appreciate the response.

I was unable to finish the order online so I called and the customer service rep helped me finish my order and honored the price it would’ve been that I ordered it on my own. It took a while for the order to come so I also got a $10 credit back to my original form of payment. The representative was very helpful and I got my item the next day. I recommend them they are really good.

I was happy to be able to talk to a human being. That is such a bonus for companies in this era of Artifical Intelligence. I ordered 2 fixtures on the website and saw that they offered a $50 credit if not delivered by the 3rd day. The day I placed the order on the website, they acknowledged the order and said I would receive an email when it shipped. After 3 days, I did not get the shipping email, so called Customer Service. They were helpful to let me know the fixtures would be delivered that day (and they were). I am happy to be able to resolve issues with real human beings and not a chat bot.

John was very helpful and prompt in processing my return. I will be ordering another time when I have a new project.

Extemely helpful with a ceiling fan return.

Right from the start of my dining room chandelier journey, I came across the Canada Lighting website. The website was very easy to navigate. I was delightful to read that if your order doesn’t arrive within three days of ordering, a $50.00 credit is applied to your invoice. I had used the chat bot and communicated with representatives twice, each time I found them to be helpful, very professional and friendly. When I requested a further discount I was quite happy that my request was honoured in such a timely and seamless fashion. Everyone that I came in contact with was great to deal with. A special thank you to Jhonjon, great to deal with, so pleasant, friendly and a joy to deal with. Overall my experience with Canada Lighting was 12 out of 10. Thank you all. 😁

1StopLighting has the best prices, hands down. They a have great selection of brands and price points, and I found just what I wanted on their website. Unfortunately, my light had some damage, and I needed a replacement. There is no longer any way to talk to customer service unless they call you. You must use their chat function. The chat works; it’s responsive, and you will easily get to a live agent. However, it’s very difficult to resolve complications via a chat function.

Ordering was easy. The lights came on the day they promised. And when I had to make a return using the chat, it was seamless. Johanna was wonderful!

I am a lighting neophyte, just a homeowner whose electrician is absent more than present. I tried to buy lens accessories and ordered the wrong size. Trying to return it was a nightmare of non-helpful web bots, so I called CS directly.

Johanna was a super star, listening carefully and helped me tremendously. I had to email her a few more times as the bots kept informing me they had not received the return.

She remained cheerful and helpful throught the process, responding promptly to emails and reaching out to her resources to help.

1StopLighting has to be commended for hiring the right people. Their website is confusing for non-lighting professionals.

I just want to say for those who've had a bad experience with customer service , they must have worked hard to fix the issue because I've been working with Jhonjon Vestido from the
Customer Service Team on an issue I had with a delivery and he's been amazing . He's made me feel taken care of and has followed up on everything he said he would do and kept me updated along the way

Jhonjon went ABOVE and BEYOND to help me with the issue I was having, provided me with the documentation I needed to get my issue resolved. He spend a large amount of time doing research when it looked like all routes were leading to dead ends but his diligence paid off and was able to help me. His dedication, positive attitude and willingness to help did not go unnoticed. Thank you so very much Jhonjon!!!

I recently ordered lights from 1StopLighting, and I was really impressed with both the product and the service. The fixtures look amazing in my space and I was genuinely excited once they were installed.

Unfortunately, two of the domes broke during installation. I reached out to the order management team and spoke with Johanna, who was incredibly helpful. She quickly took care of the issue and arranged for replacement domes to be sent out right away.

Great customer service makes all the difference, and Johanna definitely delivered. I really appreciate the quick resolution and would happily order from 1StopLighting again.

Put in an order on 2/3/2026 and was told via the customer service chat on their webpage that I would receive my order in 3 business days.

2 business days have gone by and I have not received any update emails, and the order page still says "processing", so it definitely doesn't look like I'll be receiving my items by tomorrow as planned, and will have to push back my project a full week as a result.

Their customer service is unavailable after 3pm pacific time which is bizarre since they are based in California.

It would be simple for them implement more customer service oriented business practices and avoid these situations entirely. More communication is needed, especially when their website heavily markets their 3 day delivery as a key selling point for going with them over one of their competitors. It's sad to see businesses operate in this manner - over promising, under communicating, and under delivering. If my order magically shows up tomorrow, I'll edit my review, but for now, I'll have to just be honest and tell people to spend their money elsewhere.

The order process has been smooth and customer service is very friendly and knowledgeable. Today, I spoke to John who took care of answering my shipping questions and he did a great job. I highly recommend the company.

Johanna was a great help with an item I received. She went above and beyond expectations!

I was helped with a lost order. I appreciated it being replaced. Thank you!

Jhonjon was very helpful and was able to help with my circumstances. Made my problem right