Terrible customer service. I’ve spent almost two months chasing Wren simply to buy four additional folding backs for a wardrobe. After endless emails and calls, they now want me to record a video expl... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We had some dealings with customer service after a few issues and Zoe was amazing. Her communication was clear at all times. She listened to our issues and always followed up with a plan. She alwa... Mehr ansehen
Unternehmen hat geantwortet
Just had our first Wren visit by Chris Tulip who took great care and attention to measure up to give us multiple options for a new kitchen layout. Chris text ahead of arriving and got straight on wit... Mehr ansehen
Unternehmen hat geantwortet
The lovely Christian carcalea worked his magic as usual. His design was fab and looks amazing. Super smooth experience. The fitter was friendly and very very good. Waste collection all organis... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Wren Kitchens
Vom Unternehmen geschrieben
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Vom Unternehmen geschrieben
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Kontaktinformationen
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, Vereinigtes Königreich
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.4
Hervorragend
100'686 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Mike McCarthy kitchen measurement
Mike McCarthy came to measure for a new kitchen. He was on time polite and helpful. He done a thorough job and took his time detailing everything. Very pleased
23. August 2026
Bewertung ohne vorherige Einladung
Where to start ... awful
Where to start, between the misinformation given about building work costs misquoting by over 6k, the misinformaiton given in store, the delays, and now chasing for over 2 months for snagging works and numerous failed installers (please note I can not request compensation or goodwill until this is resolved, which feels in my opinion like purposeful delays at this stage) I would not recommend this company to anyone. I had not wanted to get to this stage where I was leaving public reviews and wanted Wren to sort this out however to date they have failed to do so
24. August 2026
Bewertung ohne vorherige Einladung
Professional and efficient
Professional and efficient - sorted my issue ok straight away. Thnak you!
24. August 2026
Bewertung ohne vorherige Einladung
Thank you Georgia for all your help and…
Thank you Georgia for all your help and support today, I know the call got long but in the end what mattered most was a happy customer and satisfied. We did not want to lose out on what we discussed in the showroom and I am glad we came to viable resolution. Customer satisfaction is what it is all about
Many thanks and all the best
24. August 2026
Bewertung ohne vorherige Einladung
Delivery on time of my new kitchen
The delivery team arrived on time at 8.15am after receiving a text message of their imminent arrival. The two guys brought the items for storage carefully. The items were stacked nearly in the space provided. They were polite and helpful at all times and nothing was any trouble for them even when they had slight problems getting the larger items into the room. I would recommend Wren for your kitchen or bedroom.
24. August 2026
Bewertung ohne vorherige Einladung
Excellent service
Friendly, punctual and informative.
24. August 2026
Bewertung ohne vorherige Einladung
I spoke to Amanda today on the phone…
I spoke to Amanda today on the phone regarding replacement items for my kithen. She was very helpful and made sure that I was happy with with everything we had discussed. She was very understanding and very kind. 10 out of 10 Amanda. Thankyou
24. August 2026
Bewertung ohne vorherige Einladung
Everything about the appointment went…
Everything about the appointment went very smooth G Bowman was very professional, friendly smiling and polite and nothing was too much trouble he helped me with all my queries and put me at ease. A great asset to Wren
24. August 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
AVOID WREN
Disgraceful service by Wren once again , been without water and a sink for nearly 1 month so far , when their quartz team came and fitted the worktop and sink on Friday 21st August they failed (or decided not to see) that the composite sink was very badly damaged and cracked on the base but fitted it anyway. Now we are left again for a further 11 days until they can fit a replacement sink as they are “so busy”! Meanwhile our tap and plumbing can’t be connected before that date.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Wren Kitchens
Hello,
Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.
I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.
Warm Regards,
Daniela
C Smith was very helpful and polite I…
C Smith was very helpful and polite I was left feeling very happy I can't wait to see what she as put together for me
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Wren Kitchens
Hi Donna,
We're delighted to hear about your positive experience. It's wonderful to know that our team member was very helpful and polite, and left you feeling happy. We hope you love what they've put together for you!
Warm Regards,
Daniela
Wren Kitchens
Wren home survey team
A Afzal arrived exactly when he said he would. He was very courteous and professional. He answered all the questions I asked. Impressed with Wren.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Wren Kitchens
Hi Paul,
We're so pleased to hear about your positive experience. It's wonderful that our team member arrived exactly when expected, was courteous and professional, and answered all your questions.
Warm Regards,
Daniela
Wren Kitchens
Mark R was very friendly and…
Mark R was very friendly and professional. He answered any questions I had and made things very clear
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Wren Kitchens
Hi Ciara,
We're delighted to hear about your positive experience. It's wonderful to know that Mark was friendly, professional, and made everything clear by answering all your questions. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Just had to contact Wren Kitchens for…
Just had to contact Wren Kitchens for some replacement parts for my new kitchen. Richard in their call centre was spot on. Human, speedy and understood exactly what I required in a few minutes. 10/10. A happy customer!
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Wren Kitchens
Hi Mark,
We're so pleased to hear about your positive experience with our call centre. It's wonderful that Richard was speedy, and understood exactly what you required.
For any future replacement requests, the Wren App is the quickest and easiest way to order replacements and track progress in one place — helping you beat the queues and stay updated every step of the way.
Warm Regards,
Daniela
Wren Kitchens
Keiron smith
Keiron smith, was very helpful, arrived on time and took his time to explain how to make our kitchen work with some good suggestions.
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Wren Kitchens
Hi David,
We are delighted to hear about your positive experience with Keiron. It's wonderful to know they were helpful, arrived on time, and provided good suggestions to make your kitchen work.
Warm Regards,
Daniela
Wren Kitchens
The overall experiance was very good
The overall experiance was very good, i completed the online form to detail the issue, attached photo's. I was informed through a subsequent email you would contact me within two working days and you contacted me within 1 working day. Kay who contacted me was curtious, clear and helpful, and i wil recieve my replacement unit within 5 working days of logging the incident. Hence a very good experiance
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Wren Kitchens
Hi Alan,
We're so pleased to hear about your excellent experience. It's wonderful that our process was efficient and that Kay was courteous, clear, and helpful in resolving your issue. We appreciate your kind words!
Warm Regards,
Daniela
Wren Kitchens
I spoke to Ade and he turned my…
I spoke to Ade and he turned my problems into no problems. He was very good at listening and understanding what I needed and made me feel at ease that my order will be sorted.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Wren Kitchens
Hi Evita,
We are so pleased to hear about your positive experience. It's wonderful that Ade was very good at listening and understanding your needs, making you feel at ease that your order would be sorted.
Warm Regards,
Daniela
Wren Kitchens
Richard was helpful
Richard was helpful, very polite and professional and solved my query,
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Wren Kitchens
Hi Helen,
We're delighted to hear about your positive experience! It's wonderful to know that Richard was helpful, very polite, and professional, and successfully resolved your query. Thank you for your kind feedback!
Warm Regards,
Daniela
Wren Kitchens
Thank you to Ade!
I appreciate the call back service. It saved me waiting over 40 minutes in the call queue. Ade was super helpful and efficient in his service. He quickly got to the bottom of the issue and helped me get the support I needed.
Thank you!
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Wren Kitchens
Hello,
We are so pleased to hear about your positive experience. It's wonderful that the call-back service saved you time and that Ade was super helpful and efficient in resolving your issue.
Warm Regards,
Daniela
Wren Kitchens
Order No 50383572 Rachel & Zak
Order No 50383572 Rachel & Zak
They both were very polite and all the units were unloaded into my garage.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Wren Kitchens
Hi Gary,
We're delighted to hear that our team members were polite and that all your units were unloaded into your garage. Thank you for sharing your positive experience!
Warm Regards,
Sam
Wren Kitchens
Excellent
I spoke to Sam re ordering some drawer fronts she made everything easy ! Great Service
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Wren Kitchens
Hello,
We're delighted to hear about your positive experience! It's wonderful to know that Sam made everything easy for you when ordering drawer fronts. We appreciate your kind words about our great service.
Warm Regards,
Daniela
Wren Kitchens
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