Vets Now Bewertungen 

25'388
TrustScore 4 von 5

4.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Oustanding! Our regular vets have been charging us for 2 years on numerous prescriptions with changing diagnoses, within 20 minutes your vet had diagnosed, and offered a follow up. Unexpected Expense... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent service, my pet was seen within a half an hour from initial call. The call handler was kind and sympathetic that my cat had been injured and needed urgent help. Also helped me calm down and... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I cannot thank the team enough for the exceptional care they gave to my dog. Every member of staff was kind, compassionate, professional and genuinely caring. They took the time to explain eve... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Sadly had to take our cat to be put to sleep Sunday. The staff were vey understanding and compassionate. I'd have happily given 5 stars, however the fees are extortionate. First messed up our bill wh... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Tierärztlicher Notdienst
  2. Tierarzt

Über Vets Now

Vom Unternehmen geschrieben

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

25'388 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.2

Alle Bewertungen

(25'388)

1'978 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Old boy Milo ..

Paid great attention to my Milo as he was in pain .. day 2 here and it’s like a different dog .. he is happy and not in pain .. thankyou so much… 👏🏻

8. Juli 2026
Bewertet mit 3 von 5 Sternen

POORLY Cat

They did what they said they would do. We found the process difficult to follow as we went from he is ok to he needs to be kept in to he needs to be kept in over night.

I transfered vets in the morning to my local vet who repeated some of the tests and arrived at a different conclusion.

It difficult to say the impact they had and what the outcome would have been if we had not followered their advice.

So overall 3 Stars as i still have so many questions.

5. Juli 2026
Bewertet mit 2 von 5 Sternen

£300 plus before you walk through the door

Having had two dogs with the same condition over the previous week we knew what had worked for them, from our own vet.
The vet we saw would not proscribe what we wanted and was sending us away with nothing other than confirming what were were doing was right, all for the privilege of paying £300 plus, we declined the consultation and was not charged for the consultation as suggested by the vet.

5. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Missed injury

Missed, what my vet nurse noticed by us just walking into the practice. Didn’t feel listened too and disappointed by my complaint after. Likely my dog came to more harm by continuing to walk and jump.

31. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Vets Now

Hi, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Bewertet mit 3 von 5 Sternen

The insurance aspect is a mess

The insurance aspect is a mess. I am getting email after email to fill out this and that after I was told you would be handling the claim.

7. Juli 2026
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Antwort von Vets Now

Hi Stephen, we appreciate your feedback. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Bewertet mit 5 von 5 Sternen

The vets was very caring and…

The vets was very caring and professional with my dog. She also gave me useful advice. All the staff were friendly and helpful. Would definitely go to them again.

8. Juli 2026
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Antwort von Vets Now

Thank you for your wonderful feedback! We are so pleased to hear that our team provided such caring and professional service to your dog, and that you found their advice helpful.

Bewertet mit 5 von 5 Sternen

Seen as an emergency and well cared for

I had to take my dog to this vet as she was bleeding badly from her mouth after having an extraction earlier in the day. We were greeted and the vet saw my dog straightaway. She had to be stitched to stop the bleeding. My dog was very well looked after and they even took the time to cleanse her of all the blood she had on her. Everything was explained in full detail

2. Juli 2026
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Antwort von Vets Now

Thank you for sharing your experience. We are glad to hear that your dog received prompt attention and excellent care during a stressful time. We appreciate your kind words about our team.

Bewertet mit 5 von 5 Sternen

Super friendly staff and plenty of time…

Super friendly staff and plenty of time spent on the diagnosis and discussion.

7. Juli 2026
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Antwort von Vets Now

We're so pleased to hear that our team provided such a positive experience for you. We always aim to offer thorough care and clear communication. Thank you for your kind words.

Bewertet mit 5 von 5 Sternen

Transparency in prices

Transparency in prices , quick appointment and assessment of the situation .
No pressure for the additional tests which we wanted for peace of mind

7. Juli 2026
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Antwort von Vets Now

We're so glad to hear that you found our pricing clear and our appointment process efficient. It's wonderful to know that you felt no pressure regarding additional tests and that we could provide peace of mind.

Bewertet mit 4 von 5 Sternen

Seen promptly and our cat was given…

Seen promptly and our cat was given good care and compassion. Only negative was the excessive out of hours fee.

7. Juli 2026
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Antwort von Vets Now

Hi , we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

Bewertet mit 5 von 5 Sternen

Speed of response

Speed of response

7. Juli 2026
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Antwort von Vets Now

Hi Graham, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Bewertet mit 5 von 5 Sternen

Excellent service…treated me and my…

Excellent service…treated me and my little dog really well. Did a great job and were reassuring and helpful

7. Juli 2026
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Antwort von Vets Now

Hi Karen, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Bewertet mit 5 von 5 Sternen

Absolutely superb

Excellent service from a very knowledgeable and caring team. The best! I can not fault them at all in their service very professional. Highly recommended.

7. Juli 2026
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Antwort von Vets Now

Hi Hilary, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Bewertet mit 4 von 5 Sternen

Very efficient

Very efficient

7. Juli 2026
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Antwort von Vets Now

Hi Robert, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service, my pet was seen within a half an hour from initial call. The call handler was kind and sympathetic that my cat had been injured and needed urgent help. Also helped me calm down and gave me reassurance the cat would receive care asap.

7. Juli 2026
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Antwort von Vets Now

Hi Marianne, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Bewertet mit 2 von 5 Sternen

Couldn’t help guinea pig

Unfortunately I don’t think the vet knew much about guinea pigs and so he deteriorated significantly overnight and by the time he reached another vet in the morning, couldn’t be saved. I don’t feel it was helpful or value for money.

7. Juli 2026
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Antwort von Vets Now

Hi there, we’re sorry you’re not happy with the service you received at Vets Now. We understand how painful it is to lose a pet, and we hope you’re okay during this difficult time.

If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Bewertet mit 5 von 5 Sternen

Dedicated staff ..reassurence .efficent…

Dedicated staff ..reassurence .efficent .very friendly ..100%. Recommend ..

4. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von Vets Now

Hi Tracey, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Bewertet mit 3 von 5 Sternen

Initial fee extortionate

The staff and treatment we received was fabulous
£302 before even being seen is extortionate.

5. Juli 2026
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Antwort von Vets Now

Hi Helen, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

Bewertet mit 5 von 5 Sternen

I cannot thank the team enough for the…

I cannot thank the team enough for the exceptional care they gave to my dog. Every member of staff was kind, compassionate, professional and genuinely caring.

They took the time to explain everything clearly, treated Doris with such love and respect, and made a difficult time so much easier for us.

Their dedication, empathy and expertise were outstanding. I felt completely supported throughout, and I will always be grateful for the care Doris received.

A truly amazing veterinary practice that goes above and beyond for both pets and their owners. ❤️🐾

7. Juli 2026
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Antwort von Vets Now

Hi Joanna, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Doris. Have a great day.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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