Vets Now Bewertungen 

25'400
TrustScore 4 von 5

4.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Our GSD developed bloat symptoms on a Saturday evening in Wales she was deteriorating fast and we were unable to find a local vet to help so called vets now and made our way to Colwyn Bay where Nuala... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Oustanding! Our regular vets have been charging us for 2 years on numerous prescriptions with changing diagnoses, within 20 minutes your vet had diagnosed, and offered a follow up. Unexpected Expense... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Such an amazingly helpful team, helped me with my buns sudden gi stasis. Only fault is the insane out of hours fee, almost £550 in total, where the same treatment at my usual vet was just under £100

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Sadly had to take our cat to be put to sleep Sunday. The staff were vey understanding and compassionate. I'd have happily given 5 stars, however the fees are extortionate. First messed up our bill wh... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Tierärztlicher Notdienst
  2. Tierarzt

Über Vets Now

Vom Unternehmen geschrieben

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

25'400 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.2

Alle Bewertungen

(25'400)

1'992 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Reassuring care

Quite late afternoon/evening on a Sunday, reception/nurse on duty very friendly, reassuring care from the efficient vet who saw our greyhound, very happy with the whole service

5. Juli 2026
Bewertet mit 5 von 5 Sternen

Lovely vets

Lovely vets, thorough with how my pet was checked.
Explained very clearly.
Very friendly vets, was given antibiotics for my little dogs eye and now my dog is better.
She's very happy and I'm happy and relieved with how they dealt with the problem promptly, and now my dog is back to her normal self so thank you.

9. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Twiglet

No problem at all with how Twiglet was looked after, in fact 5 stars. Just the price is a little steep.

However thank you very much for looking after our little dog who is now recovering, albeit slowly due to her age.

11. Juli 2026
Bewertet mit 5 von 5 Sternen

I went at 10pm to deal with what looked…

I went at 10pm to deal with what looked like a serious issue, and Vets Now were incredibly helpful and understanding. They clearly described the different options, and gave realistic timescales after a triage process. They were helpful in explaining how the insurance process worked and went through step by step.

10. Juli 2026
Bewertet mit 5 von 5 Sternen

Our GSD developed bloat symptoms on a…

Our GSD developed bloat symptoms on a Saturday evening in Wales she was deteriorating fast and we were unable to find a local vet to help so called vets now and made our way to Colwyn Bay where Nuala was diagnosed and treated that evening by Jennifer. We were so relieved to get the call at 2 am to say all went well.
We expect to pay more for out of hours emergency care but it was worth every penny. All of the staff were caring

27. Juni 2026
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Antwort von Vets Now

We are so glad to hear that our team was able to provide such excellent care for your dog during a worrying time. We understand how stressful these situations can be, and we're delighted that everything went well.

Bewertet mit 4 von 5 Sternen

Such an amazingly helpful team

Such an amazingly helpful team, helped me with my buns sudden gi stasis. Only fault is the insane out of hours fee, almost £550 in total, where the same treatment at my usual vet was just under £100

7. Juli 2026
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Antwort von Vets Now

Hi Jasmine, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Bewertet mit 5 von 5 Sternen

Great service out of hours

What a great service rang late at night as found injured wild bird in the road, guy on the phone was calm and informative. Contacted vet while I was in car, text me directions and I simply walked in. Lady on desk was lovely and nothing too much trouble. Great vets when in need, highly recommend

6. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von Vets Now

We're so pleased to hear about your positive experience, especially during a stressful time. It's wonderful that our team was able to provide calm, informative assistance and make the process smooth for you and the injured bird.

Bewertet mit 5 von 5 Sternen

Lovely Emergency Vet Practice

They were excellent. Welcoming, helpful and reassuring. They explained everything and gave my dog great care.

8. Juli 2026
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Antwort von Vets Now

Thank you for sharing your positive experience. We are so pleased to hear that our team provided such welcoming, helpful, and reassuring care for your dog.

Bewertet mit 5 von 5 Sternen

This company helped my cat who was in a…

This company helped my cat who was in a very unexpected life threatening situation. They kept her safe and hydrated while they ran tests to try and find out the cause unfortunately this was and still has not been determined. Their care and support for her was impeccable and she survived the night until I was able to move her to the PDSA a few hours later. Thank to everyone in the team that night and especially the vet and receptionist that I spoke with. They were both so kind, reassuring and supportive of both my cat and I. I highly recommend them.

4. Juli 2026
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Antwort von Vets Now

We are so incredibly grateful to hear your kind words and that our team was able to provide such vital care for your cat during a frightening time. Knowing she is safe and that we could offer you both comfort and support means a great deal to us.

Bewertet mit 5 von 5 Sternen

Old boy Milo ..

Paid great attention to my Milo as he was in pain .. day 2 here and it’s like a different dog .. he is happy and not in pain .. thankyou so much… 👏🏻

8. Juli 2026
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Antwort von Vets Now

Thanks so much for your wonderful feedback! We are so happy to hear that Milo is feeling much better and is back to his happy self. We really appreciate you taking the time to share your experience.

Bewertet mit 3 von 5 Sternen

POORLY Cat

They did what they said they would do. We found the process difficult to follow as we went from he is ok to he needs to be kept in to he needs to be kept in over night.

I transfered vets in the morning to my local vet who repeated some of the tests and arrived at a different conclusion.

It difficult to say the impact they had and what the outcome would have been if we had not followered their advice.

So overall 3 Stars as i still have so many questions.

5. Juli 2026
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Antwort von Vets Now

Hi Rob, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Bewertet mit 2 von 5 Sternen

£300 plus before you walk through the door

Having had two dogs with the same condition over the previous week we knew what had worked for them, from our own vet.
The vet we saw would not proscribe what we wanted and was sending us away with nothing other than confirming what were were doing was right, all for the privilege of paying £300 plus, we declined the consultation and was not charged for the consultation as suggested by the vet.

5. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von Vets Now

Hi Paul, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Bewertet mit 1 von 5 Sternen

Missed injury

Missed, what my vet nurse noticed by us just walking into the practice. Didn’t feel listened too and disappointed by my complaint after. Likely my dog came to more harm by continuing to walk and jump.

31. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Vets Now

Hi, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Bewertet mit 3 von 5 Sternen

The insurance aspect is a mess

The insurance aspect is a mess. I am getting email after email to fill out this and that after I was told you would be handling the claim.

7. Juli 2026
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Antwort von Vets Now

Hi Stephen, we appreciate your feedback. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Bewertet mit 5 von 5 Sternen

The vets was very caring and…

The vets was very caring and professional with my dog. She also gave me useful advice. All the staff were friendly and helpful. Would definitely go to them again.

8. Juli 2026
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Antwort von Vets Now

Thank you for your wonderful feedback! We are so pleased to hear that our team provided such caring and professional service to your dog, and that you found their advice helpful.

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