Sytner Group - Reading Audi Bewertungen 675

Brilliant service apart from small miscommunication on pick up
location meaning I drove 80 miles unnecessarily as was originally told to meet at Audi N Wales when in fact he drove to my house. The handover was excellent and Harry spent ages going through all the tech bits. Thank you

I recently took my car in for its annual service and received a quote that included a considerable amount of additional work. After careful consideration, I decided to proceed with only one of the suggested services, mainly due to the overall exorbitant cost.

Looking back, I’m glad I made that choice. When I picked up my car, it hadn’t been cleaned as promised and, unfortunately, had a strong odor of oil.

Audi, if you want customers to invest over £600 for an annual service and consider additional work, it’s crucial to show appreciation for their business. At a minimum, ensuring that the car is clean and fresh upon pickup should be standard practice.

Had I paid the full service fee along with £1.8k for additional work, I would have been quite frustrated to find that my car hadn’t even been washed.

Awful service. Bought an Audi A1 20/5/26. All good at first. Couple of issues with it. Matt the salesman helped initially. 27/6/26 warning light has appeared. Blower motor fan erratic. Mailed them. Twice. No response. Even phoned. Dreadful. Car is nice. Main dealer not so nice. Car is under warranty. So I expect them to honour the warranty. Will be contacting Audi customer service like I did in May to get a response.

Based on my personal experience at Reading Audi, I would have given a five star rating because the service received was exemplary. Gareth Dimond and the team salvaged what was, up to that point, a totally unacceptable customer service experience.
However, in the 24 hours prior to the appointment, I wasted so much time trying to get answers to some basic questions I was incandescent when I arrived on site.
Sytner Group has no idea what their digital phone system generates by way of customer frustration and dissatisfaction. I spent an inordinate amount of my time going through a plethora of multiple choice questions, none of which were relevant to the issues I wanted to discuss. I would be happy to expand on this experience if anyone at Sytner really wants candid feedback.

Like - Helpful and professional people.
- did a good job mechanically
Dislike - not seen to until well over 30 mins after booked time.
- only offered one option of manual courtesy car even though reserved 7 weeks ahead
- absolutely zero communication between central booking and actual service agent despite being asked to send list of issues to be addressed
- why can’t customers call service dept directly like other dealerships?

Well oiled partnership.friendly and helpful staff.go out of there way to help.car completed by time stated.

Very pleasant, loan car beautiful very happy

My car was booked in for investigation on the EM light on 6th May and a fault was found with sensor 1. Liam Paul was very helpful in explaining the issue and the car was rebooked for remedial action on the 28th May.
I was helped by Daniel on this occasion. I found him extremely courteous and efficient in the way he dealt with the repairs. From booking the car in to providing me with a courtesy car and then again from keeping me informed about the delay with the relevant parts for the works.
I picked up my car the following day and was again very happy with the level of service provided by Sytner Audi and Daniel in particular.
Many thanks to everyone at your dealership who helped me sort the problem out.

Kind regards
Nazmi Husain

I pre-booked my car in for it's first annual service at 1030 am. My car's service was not completed until gone 1700 hrs. In this time i was required to wait within the reception area, although i was provided with access to a cubicle in which i could work on my computer and simple refreshments were available in the form of biscuits, tea and coffee and fruit. I admit the envuronment was comfortable and the customer facing staff were friendly and approachable.
However, i was not informed that i should expect to be at the garage for over 7 hours and had pre-boomed a time slot. I appreciate appointment times may be delayed and thst there is an inevitable wait whilst the service is being carried out. As such i arrived prepared with work to do and was comfortable doing this. However a wait of over 7 hrs for a simple service is unacceptable. In addition, i had arranged child care for my children (which finished at 4pm and had been considered as ample time for a planned 1030 appointment). This left mein an urgent situation trying to find cover at the last minute and my children put at risk).
I appreciate the apology given from the staff and their early response to a formal complaint. However, 7 hrs for a simple first year service on a car which has no complications is unacceptable, particularly when there is a pre-booked appointment time system.
The team offered me a discount due to my incinvenience and this was received with gratitude. However, I found this entire experience incredibly stressful mainly due to the long wait and my chilcare concerns.

I recently used this car service and overall I was really impressed with the professionalism, punctuality, and friendly attitude of the staff.

However, I was quite disappointed with the standard of the car clean. The vehicle did not appear to have been cleaned properly, with noticeable marks and dirt inside that let down what would otherwise have been a great experience.

The service side was excellent, but customers also expect the vehicle to be presented to a much higher standard. I hope this can be improved going forward because the actual service provided was very good.

I love Reading Audi! The staff are professional yet have such a friendly way about them! Emma was a superstar that day. Nothing is too much trouble for anyone there. They really go the extra mile every time!

Helpful sales team member and good range of stock in the models I was looking for

I had my car serviced on Saturday and I’m extremely happy with the whole experience. The staff were very professional, friendly, and helpful from start to finish. Everything was done quickly and efficiently, and the customer service was excellent. You can really tell they care about their customers and do their job properly. Highly recommend — I will definitely come back again!

Great experience at Reading Audi for a recent MOT. Super smooth check-in and was kept informed the whole time of progress. Special thanks to Jovan for looking after me and giving excellent customer service throughout.

Made an enquiry on a used Audi at reading Audi, info and video was sent over straight away, very happy with the service I received from warren
Thank you

The shop is very clean and organised. I came for service and Mot, but I am a bit disappointed. The reception is not making people feel welcome; it may be due to the high workload. They have to serve all customers with tea, coffee, and water. And I chose the car wash, but it only cleaned the car halfway. The boot and seat are not fully cleaned.

Ashleigh made my experience with my service very easy and allowed me to collect my vehicle when I needed to due to my work commitments!

What really frustrates me is not being able to talk to a human. If I have a problem with my A6 Etron (of which we have had many software issues), I do not want to talk to a 'digital assistant'. I want to talk to someone who can help!

You offer a WhatsApp service, yet we do not receive prompt responses - we have to chase. Just where is the good old-fashioned 'we value your service'. I'm afraid the glass edifice of the showroom does not wash... That being said, when we do speak to the service team, they are helpful and very professional.

Would I recommend an Audi to friends/family, the honest answer is 'nope'. The car is great to drive but the software is way too buggy. It also feels that the dealer/brand/customer relationship is not there, much to our sadness.

FYI, after taking our VW Cali to the the main dealership c.50 miles W of Reading for a regular service, I received a phone call a day later to check if all was OK. Ureaka - 360 customer feedback. It was very welcomed!

One of Lee Iacocca's 8 commandments was 'Never forget the line makes the money'. In this case we (the customer) are 'the line'.

Hope this honest feedback helps!

Good service helpful and friendly staff . Even tried to help me connect my phone to satnav .

Staff was very kind and polite and did not wait too long for my car