Richer Sounds - Eton Bewertungen 

1'092
TrustScore 5 von 5

4.9

40 High Street, SL4 6BD Eton, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Contacted my local store in Eton and talked to Zak who was very helpful. We talked through some options and he sent thought and quote with in 15 min. Very impressed with the service hence we ordered o... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I've always used Richer Sounds over the years as they've usually got decent stuff for a good price. James in the Eton branch was very helpful in finding me the type of turntable that was needed. I'd... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Brilliant service from the staff at Eton Branch. Great communication and very helpful. So glad I ordered from Richer Sounds much more reassuring than an Amazon delivery being chucked over the gate

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Have been a Richer sounds fan all my life and have never been disappointed. Big thank you to Duncan for your excellent service and professional advice. Very happy with my new TV and next day delivery... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Hi-Fi-Shop
  2. Elektrofachmarkt
  3. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 40 High Street, SL4 6BD, Eton, Vereinigtes Königreich

  • 0333 900 0087

4.9

Hervorragend

TrustScore 5 von 5

1092 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4.9

Alle Bewertungen

(1'092)

24'702 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Great Company to deal with.

Bought two HiFi separates from Richer Sounds recently and extremely pleased with them.
Good support and quick delivery, plus a six year warranty! What's not to like.

13. April 2026
Richer Sounds - Eton-Logo

Antwort von Richer Sounds - Eton

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

Over and above experience

We spoke to Alex about the LG G5 and he was very helpful. It was the information he gave that helped me decide to buy that television. The free sound bar was the icing on the cake. Duncan showed us how to make sure the picture and sound were in sync.
Delivery was within the time frame we were given, and the delivery company were excellent and kept us updated on the day of delivery. All in all I can't fault Richer Sounds and I'd have no hesitation in recommending them.

14. April 2026
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Antwort von Richer Sounds - Eton

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 4 von 5 Sternen

Richer poor delivery saved by excellent customer service

My order got pretty messed up in the delivery stage, a bit of a glitch in the courier companies system which I was unlucky to fall into. I was contacted by phone (hands down the best communication method for fixing issues) by Tom the Head of Richer customer Experience team), I have to say he really turned things around and stayed in contact until the delivery was made. I had given a low score due to the delivery service, but with the customer service shown by Tom I have amended this (and not at their request)

13. April 2026
Richer Sounds - Eton-Logo

Antwort von Richer Sounds - Eton

I was genuinely concerned to learn of the disruption and frustration this experience caused. You’re absolutely right to expect far better from us, particularly when you’ve planned an installation around a specific delivery.

This order was badly let down by delivery issues from the outset, and while that sits with one of our courier partners, we accept full responsibility here, the buck stops firmly with us. I completely appreciate why the missed store delivery, shifting ETAs and lack of proactive contact caused wasted time and additional cost, which understandably isn’t acceptable.

I’d like to thank you publicly for agreeing to speak with me, and I understand the TV will be delivered today, although it’s disappointing that it took so much effort on your part to get there. I’ll be discussing your complaint with both the courier involved and our Logistics Director to ensure a thorough review takes place.

Hopefully you can see from your own previous experiences with us, and from the many positive reviews we receive, that issues like this are thankfully rare, but I’m very sorry for what happened on this occasion.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

Best price I could find online for the genuine part.

Best price I could find online for the genuine part . Ordered the stylus on Sunday, it was delivered on Monday.
Absolute brilliant service. Will definitely use this store again.

12. April 2026
Richer Sounds - Eton-Logo

Antwort von Richer Sounds - Eton

Thanks for your great feedback and for supporting local business.

Bewertet mit 5 von 5 Sternen

Absolutely amazing technical knowledge…

Absolutely amazing technical knowledge and providing customers with the best possible solution this service is not available from any other retailer out there they are the best otherwise I would not Shop there

8. April 2026
Richer Sounds - Eton-Logo

Antwort von Richer Sounds - Eton

Thank you for your wonderful feedback

Bewertet mit 5 von 5 Sternen

Very friendly and helpful staff

Very friendly and helpful staff. Have purchased from this company in the past and never had any problems or issues. My TV wasn’t in stock and had to be delivered, happy with the service provided and they were on time and put the TV where I asked them to. Happy with product so far as only been a few days.

3. April 2026
Richer Sounds - Eton-Logo

Antwort von Richer Sounds - Eton

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

Great service from knowledgeable staff

Great service from knowledgeable staff, happy to support one of the few independent tech retailers still around. My item was not in stock but delivered very quickly.

29. März 2026
Richer Sounds - Eton-Logo

Antwort von Richer Sounds - Eton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 4 von 5 Sternen

Fantastic experience in the Eton store

Fantastic experience in the Eton store. Really good advice received. Unfortunately the delivery was a complete disaster, the first television should have arrived on Wednesday, I stayed in all day only to be told at 5:00 pm that there had been a system error and the delivery would not take place. I spoke to Zack at the Eton branch and he kindly arranged for a new delivery on Saturday. This was successful and we are now enjoying are new television

30. März 2026
Bewertet mit 5 von 5 Sternen

All good and easy

The process worked well from an initial telephone enquiry, to an on-line order and collection at the store. Great.

24. März 2026
Richer Sounds - Eton-Logo

Antwort von Richer Sounds - Eton

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

Kurt and Dunc were fantastic

Kurt and Dunc were fantastic, communications were proactive, relevant and informative. The deal they gave me was even better than hoped for and my TV arrived the next working day. As the old one had gone Kaput, this was very helpful.

22. März 2026
Richer Sounds - Eton-Logo

Antwort von Richer Sounds - Eton

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

Brilliant

Brilliant, helpful advice on HMDI cables

21. März 2026
Richer Sounds - Eton-Logo

Antwort von Richer Sounds - Eton

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

New stylus

Duncan was extremely helpful and managed to find a new stylus for my record deck which is over thirty years old. When I visited shop to collect it he was very helpful in showing me how to fit it. A pleasant shopping experience all round.

21. März 2026
Richer Sounds - Eton-Logo

Antwort von Richer Sounds - Eton

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

Fantastic service - very helpful

The staff were extremely helpful and that was important because I am not too clued up on the latest TVs and what they can achieve. I can fully recommend them.

19. März 2026
Richer Sounds - Eton-Logo

Antwort von Richer Sounds - Eton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

The best customer service

Good products, good prices backed up by exceptional customer service.

I try never to buy anywhere else.

16. März 2026
Richer Sounds - Eton-Logo

Antwort von Richer Sounds - Eton

Thanks for your great feedback and for supporting local business.

Bewertet mit 5 von 5 Sternen

Friendly and helpful advice

Friendly and helpful advice, no pushing to sell particular products. Came away with advice and a product. Worthy of 5*.

12. März 2026
Richer Sounds - Eton-Logo

Antwort von Richer Sounds - Eton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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