Richer Sounds - Cardiff Bewertungen 

2'548
TrustScore 5 von 5

4.9

106 Cowbridge Road East, CF11 9DX Cardiff, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We go to richer sound every time for our home entertainment systems Staff there are so helpful and patient I’m quite fussy when it comes to home entertainment Just bought Sonos Arc ultr... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I had the pleasure of working with Michael and Jonathan who assisted me in selecting a TV. They guided me through the options and set me up from my home, having also organised for the tripod to be bu... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Cardiff branch communicated with me very well regarding my television order. Even helped me carry it to van. Great price on particular product I ordered also.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Have made regular purchases from Richer Sounds since 1991 and the service has always been first class. Particular thanks to Dan and staff at the Cardiff store whose advice and customer service is seco... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Hi-Fi-Shop
  2. Elektrofachmarkt
  3. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 106 Cowbridge Road East, CF11 9DX, Cardiff, Vereinigtes Königreich

  • 0333 900 0029

4.9

Hervorragend

TrustScore 5 von 5

2548 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4.9

Alle Bewertungen

(2'548)

24'831 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Pleased you were able to demonstrate…

Pleased you were able to demonstrate Freely tv to me (Currys could not) and your advice on sets with best sound as I am hard of hearing. I am very pleased with the Hisense full HD 32" to fit in our kitchen as it does not require an areal. The TV guide allows you to go back as well as forward which is brilliant we will never miss a program again. Thanks again the set is so simple to use once you've set up the catchup permissions just the job for us oldies.

8. Mai 2026
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Antwort von Richer Sounds - Cardiff

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Great Service Once I Found the Email

Richer Sounds continue to impress. I’ve bought several products from them and the quality has always been spot‑on. I originally thought their email support wasn’t responding, but the reply had gone straight into my spam folder. Once I found it, the information was clear, helpful, and exactly what I needed while looking to purchase a projector. Great products and great service still one of the best retailers around.

15. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Richer Sounds - Cardiff

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

Very helpful

Very helpful, great advice on speaker wire, sounds much better, will be looking for new speakers soon,

6. Mai 2026
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Antwort von Richer Sounds - Cardiff

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

The team is helpful both on the phone…

The team is helpful both on the phone and in person. Price matched the soundbar I wanted. I arrived before store opening to collect but they still let me in and helped carry the item to the car and load it. I've since completed a retrospective price beat with a different member of staff and just as helpful as others. Would highly recommend.

5. Mai 2026
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Antwort von Richer Sounds - Cardiff

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

Very friendly knowledgeable staff in…

Very friendly knowledgeable staff in store and agreed to source me a remote with a solar panel when the tv arrived without one. 6 year warranty is excellent. Would recommend visiting the showroom as most tvs are on display and you’re welcome to play with them.

4. Mai 2026
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Antwort von Richer Sounds - Cardiff

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Fast friendly service

Fast friendly service, had an issue with the tv they swapped it no fuss would recommend to anyone. Been using them for years and will continue to.

28. April 2026
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Antwort von Richer Sounds - Cardiff

Thank you for your wonderful feedback

Bewertet mit 5 von 5 Sternen

Outstanding service and excellent…

Outstanding service and excellent prices, it is a real joy to shop again with Richer Sounds. All the staff in the Cardiff Branch are highly professional and extremely knowledgeable about all the products they sell. Jonathan has given me excellent answers to all my questions.

I purchased a TEAC W1200 double cassette player which has proved to be a brilliant player and a brilliant recorder.

I would strongly recommend Richer Sounds to anyone wishing to build an excellent music or media system.

1. Mai 2026
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Antwort von Richer Sounds - Cardiff

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

Highly recommend

Great experience from first enquiry to product delivery. Friendly staff couldn't be more helpful. Would recommend without a second thought

29. April 2026
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Antwort von Richer Sounds - Cardiff

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

Professional

Professional, thoughtful approach. Dan in Cardiff store was excellent

29. April 2026
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Antwort von Richer Sounds - Cardiff

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 2 von 5 Sternen

Early Failure of £300 Audio-Technica Record Player

I recently purchased a new record player (Audio Technical) from a store at the beginning of April for £300 to replace the one I have carefully maintained for many years. A few days ago, the needle snapped during its normal use. When I tried to phone customer service, they told me that the needle was not covered under warranty and they tried to get me to buy a new needle for £49!The response is disappointing, having spent a huge amount on a record player which should have been high-quality and durable. I did not expect for any part of the product to fail so soon. My experience has left me concerned by the lack of quality and reliability of the products and service provided by Richer Sounds.

1. Mai 2026
Bewertung ohne vorherige Einladung
Richer Sounds - Cardiff-Logo

Antwort von Richer Sounds - Cardiff

I’m genuinely sorry to hear about your experience and appreciate why you’d be disappointed to be told that the issue described is not covered by guarantee.

To clarify, the stylus or needle is classed as a consumable part, and is therefore excluded from the manufacturer’s guarantee. This is standard across record players, although diamond tipped styli are extremely delicate, in general they can only be damaged by factors such as handling or set‑up rather than through an internal fault with the turntable itself.

We would like the opportunity to look into what’s happened in more detail further of course and see how we can help come to a solution with you. So if you're be happy to get in touch with me, you can e-mail me directly at seniorcomplaintsteam@richersounds.com

Hope to hear from you soon,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

Very helpful staff

Very helpful staff, great price, tv delivered to boot of car.

17. April 2026
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Antwort von Richer Sounds - Cardiff

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

Excellent advice and steered me towards…

Excellent advice and steered me towards choices of the best product to suit my needs . I bought a Cambridge minx 301 subwoofer ,the quality is superb and the piano black finish looks and feels like a well made item . Andie was a great help and has a great knowledge base on a range of electrical goods always recommend Mr c

22. April 2026
Bewertung ohne vorherige Einladung
Richer Sounds - Cardiff-Logo

Antwort von Richer Sounds - Cardiff

Thank you for your wonderful feedback

Bewertet mit 5 von 5 Sternen

Outstanding customer service very…

Outstanding customer service very helpful knowledgeable friendly staff and great product also would highly recommend any sound vision equipment you need get to richer sounds

12. April 2026
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Antwort von Richer Sounds - Cardiff

Thank you for your 5 star review!

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