Richer Sounds - Brighton Bewertungen 

2'502
TrustScore 5 von 5

4.9

54 London Road, BN1 4JE Bridhton, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The customer service I recieved at Richer sounds Brighton was amazing. Charlie was informative and extremely helpful. He gave advice and explained the product very clearly. Whenever I have pho... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Overall, a very good experience. Charlie talked me through the best options in replacing my aging Sony Bravia TV. The picture on my new Bravia 7 II is simply stunning. Many thanks, Charlie 👍🏻

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Jay answered my query really quickly with helpful advice and even including photographs so that I could understand. The connecting cable I needed was ready for me to collect that day with clear instru... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The Staff at Brighton were very helpful and professional. Special mention goes to Nik making sure I was satisfied with my purchases. I now have a fantastic TV and Sonos sound system.

Unternehmen hat geantwortet


Unternehmensdetails

  1. Hi-Fi-Shop
  2. Elektrofachmarkt
  3. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 54 London Road, BN1 4JE, Bridhton, Vereinigtes Königreich

  • 0333 900 0039

4.9

Hervorragend

TrustScore 5 von 5

2502 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4.9

Alle Bewertungen

(2'502)

24'651 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Great item & excellent advice

I contacted Richer Sounds for help & advice, & spoke with Rosie. She was excellent. Great advice & arranged a delivery that came the next day. The sound bar is great, with excellent sound & features. My problem has been solved & I'm very happy, thanks to Rosie!

26. Juni 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

Jay was great from start to finish

Jay was great from start to finish. He gave clear advice and made my decision very easy to choose a new TV. Thanks again for your assistance

20. Juni 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

Fantastic experience from Richer…

Fantastic experience from Richer Sounds. Ordered a new TV online and it was delivered to the Brighton store within two days. Pick up was super easy, and when I phoned to check arrangements, Nick was very friendly and helpful. Highly recommended.

15. Juni 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

Very clear and friendly advice

Very clear and friendly advice. Came away feeling confident I’d made the right choice

20. Juni 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

The guys in Brighton are absolutely…

The guys in Brighton are absolutely brilliant, no request is too small. Really, really helpful.
Thanks to the team - we'll be back for all our hi-fi needs

20. Juni 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thank you for your wonderful feedback

Bewertet mit 5 von 5 Sternen

Staff and service

19. Juni 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 4 von 5 Sternen

Great support in resolving issue.

Richar Sounds, very proactive if fixing issue with new TV. Great service😊

14. Juni 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

I was really sorry to read your feedback and there has obviously been some confusion here as the TV you have purchased whilst does have a Google operating system, does not list Freely as being supported. The last thing we would want to do is intentionally inconvenience customers, and I will follow up with the store to find out why you received that advice, and ensure the correct technical training is arranged.

In the meantime, our customer service team will be in touch to get this resolved asap, and apologies again for the obvious hassle..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

The sales manager Jay

The sales manager , Jay , gave us a very positive greeting when we entered the store. He explained that the radio we wanted was not on stock , but next day home delivery could be arranged . He also went through the various features of the radio and gave his opinion of the performance . Excellent all round

12. Juni 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

Excellent sevice

I came to your shop with a question about a soundbar that I had previously bought from you. My question was dealt with promptly and a solution quickly identified. Excellent courteous service throughout and to which I have been accustomed since I first bought from you decades ago. Great service - thank you

17. Juni 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Great to deal with.

Always a great experience buying from these guys. Very knowledgeable, super helpful and no misleading sales speak.

20. März 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thank you for your wonderful feedback

Bewertet mit 5 von 5 Sternen

I contacted Richer Sounds in Brighton…

I contacted Richer Sounds in Brighton by phone for some advice regarding a turntable and speakers. Spoke with Toby who was great and I booked a demonstration at the Brighton branch for the following day. Toby greeted me and demonstrated the turntable and speakers – advised me to bring my own vinyl with me in order to compare the sound to that of my existing system. Great experience in every way – warm welcome in the store, cup of coffee, great advice and knowledge along with expertise. What a pleasure to deal with a company where the staff know every detail about their products as well as there being no high-pressure sales tactics. Left the store feeling great, having purchased a turntable and speakers with home delivery promised for the following day. I recommend Richer Sounds unreservedly. Thank you, Toby, for all your help and advice – it is greatly appreciated and valued. Richer Sounds are my number one port of call for all things related to HiFi / TV.

22. Juni 2026
Bewertung ohne vorherige Einladung
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

It’s always amazing

It’s always amazing. Friendly, knowledgable, non- pushy staff who give you their time before, during and after purchase. Richer Sounds are one of the businesses that prove it can be done well. Especially our Brighton branch.

15. Juni 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

The team were just amazing at the…

The team were just amazing at the Brighton store. A tv i had bought had gone wrong. They found a replacement and arranged delivery quickly and efficiently. Superb!

6. Juni 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

Good service

Item ordered over the phone but had an issue with it as was not playing CD so took to local shop and arranged for a replacement to be sent. Same issue with the replacement so went for a different brand at same price and this has been fine. Very helpful in shop and when speaking to customer services on phone.

14. Juni 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Assistant Jay was extremely helpful… all good.

Assistant Jay was extremely helpful providing me with answers to many questions.
The satellite recorder arrived promptly and was easy to set up.

12. Juni 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

I visited Brighton shop

I visited Brighton shop, reluctantly, following recommendation.
I was absolutely delighted by the very professional way my enquiry and multiple questions were dealt with. Made quite a substantial order with confidence. Delivery and follow up first class

11. Juni 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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